Bonogin Valley Horse Retreat

Bonogin Valley Horse Retreat: Hours, Address, Bonogin Valley Horse Retreat Reviews: 4.5/5

Bonogin Valley Horse Retreat

Bonogin Valley Horse Retreat
4.5
Horseback Riding Tours
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Tuesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
8:30 AM - 2:00 PM
Saturday
7:30 AM - 3:30 PM
About
We help you be happy and healthy through horse experiences. Having some fun & developing skills in a safe environment Getting Active, Confidence, Care & Communication HORSE RIDING FOR BEGINNERS IS OUR SPECIALTY *Giddy Up Kids horse intro through horse care & riding *Horse handling confidence and balanced riding techniques *Ride & Relax with a 1hr horse connection and 3hr day spa experience *The ultimate to unplug and unwind come along to an amazing week experience to feel what it's like horse whispering, riding with control, beach riding and finishing with being pampered for half a day at the best hinterland day spa, one of the goldcoasts best kept secrets
Suggested duration
1-2 hours
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4.5
37 reviews
Excellent
29
Very good
5
Average
0
Poor
2
Terrible
1

Tricia M
1 contribution
Apr. 2021
My name is Chloe I am 7 years old and my grandma gave me a surprise play day at bonogin when I was on holidays from wodonga where I live
I was very frightened in the morning and do you know why a cow had given me a fright back home. I had a pony and I had to look after the pony all day I think it’s name was dee dee and I think Carlisle looked after me and helped me she was very good and another girl was good too anyway in the afternoon I sat on the pony by myself and I even rode the pony by myself and learnt to go side to side I was excited as this cow didn’t frighten me any more
I had to brush it and feed it and clean up its poop and I had to learn that all these things have to be done to look after dee dee. Belinda was very good and I want to go back next time I come to grandmas place in Burleigh thank you Belinda and Carlisle and sorry I can’t remember the other girls name can you say hello to dee dee for me and give my pony a hugplease Chloe 😘🤗🐴🦋💝
Written 29 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Troyanddeb
Cairns, Australia32 contributions
Feb. 2020 • Solo
I purchased experience of Red Balloon for my daughter to experience this over the Christmas Break. We initially booked for a Saturday a few weeks ago, but due to inclement weather, we decided to call and ask to postpone the experience and move it to another weekend. Firstly, the female the other end of the to my wife was dismissive and said that the voucher would be null invalid if we cancelled and that it was up to them to chose to cancel the ride if it was due to weather. We got a message at 3 am on the day of the ride to say that it was cancelled.
So we're rebooked for yesterday and turned up at 11 am for an 1115 start. When we got there, they had the farrier there fitting horseshoes. It showed me they were not prepared for the ride. The kids then did 35-40 minutes up at the stable learning about horse safety and grooming. Something that could be shown even to a novice rider in 10 minutes. The kids then went down to the riding pen. The first three got on and were led around by the riding hands while the other two girls, my daughter included, had to watch. There was no offer for the two girls to help lead the horses, something that was offered to the first girls when my daughter and another little girl put a leg over. They were led around the pen.. Which is not big I might add, for about 15 minutes. Then time was up. So for a 90minute drive, my daughter only got on the saddle for 15 minutes.
There are better riding schools around that look clean and have better facilities than this place. I would think twice about booking any experience through this riding school. Not only that, the two junior girls that helped g the senior instructor had a significant attitude attack. Either they haven't got one, or they hated working on a Saturday.
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Apologies for missing this review that came through Troy as I didn't get alerted. Thankyou for telling the world about your experience when most of my reviews across trip advisor and google are highly rated. It's disappointing you couldn't chat to me direct as I would have been more than happy to discuss and compensate you in some way. It's extremely unfortunate when we are tied to the weather and I would have messaged you as early as possible to give you time to plan your day as soon as you woke up. We cannot run lessons on heavy rain days as it's not pleasurable or safe. I value my customers and have a very strong reputation for providing quality for 14yrs. The experience you booked was a Kids Horse Intro class and advertised as non riding so if your kids got to get on the horses then that was a bonus. Horse safety, care and handling is not to be taken lightly and there is alot to learn to prevent accidents from these large animals. It cannot be taught in 10min and hence why most horse riding schools and trail riding centres have been closing down due to the extremely high cost of insurance and expense to keep horses. There will be less and less opportunity for kids to learn about horses by experienced horse men and women into the future sadly. These are tough times and reviews like this that are not regular for a business and are once off unfortunate set of circumstances, does not help a small business and causes alot of damage. It's sad that this could not have been dealt with by a good old fashioned phone call to my mobile. Kind regards, Debbie
Written 29 June 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lenore G
1 contribution
Jan. 2020
I recently took my 5 grandchildren for a horse experience at the Bonogin Valley Horse Retreat. My grandchildren ranged in ages from 11 down to the youngest who was just old enough to participate in this wonderful experience. Being first time riders, 3 of the 5 were a bit apprehensive to begin with but they all thoroughly enjoyed their time there. So much so that they are talking about it lots and look forward to returning in the future. Deb was so good with all of them and I would not hesitate to recommend this experience for any child. Deb talked to them about how to act around horses for their own safety as well as how to catch the horses and use the gear. When they had been through all the necessary preliminary information which I might add, they all listened to intently, they overcame any fears they were feeling and mounted their horses. It was all smiles for the remainder of the experience. Many thanks Deb for such a wonderful experience for my family. We have plenty of photos to remember our time at your horse retreat.
Written 21 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Apologies I missed an alert for your response and I am so very very grateful for your review thankyou. It means alot to me to hear this especially when times are very tough keeping up with horse costs. It is so rewarding to see the change in kids confidence. Very much appreciated thankyou, Deb
Written 29 June 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Janet P
Gold Coast, Australia4 contributions
Oct. 2019
What a great thing to do for your children! An hour well spent and the looks on the faces of the children said it all. The staff were very friendly caring and patient - they learnt a lot and the ride at the end was just long enough for them to enjoy it and wanting to come back again and again.
Written 7 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Apologies I missed an alert for your response and I am extremely grateful for your support and comments. It's such a joy to see the change in kids confidence in such a short amount of time. Very much appreciated thankyou, Deb
Written 29 June 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Arden55
Gold Coast31 contributions
Jun. 2019
Debbie Burgermeister and her team are professional trainers and highly competent riders who imparted their knowledge and respect for horses to our grandsons aged 10 and 12.They learned basic riding skills and, just as important, the responsibility of horse care - grooming, feeding, leading, and safety around such a big, beautful animals.
The facilities are clean, comfortable and welcoming. The cost is very reasonable for the level of training you receive.
Written 20 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou very much your boys are a joy to teach and progressed so fast
Written 20 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tanya n
2 contributions
Aug. 2019 • Solo
I have been coming to have lessons with Debbie for the past two years, I have always loved horses but my parents couldn’t afford one growing up so I made do by riding friends horses or going on the occasional trail ride (basic trails with walk and a little trot). I stumbled across bonogin valley horse retreat online so emailed to get a lesson. I was so excited and nervous! Debbie was great I had a private lesson where she looked at my capabilities (which where actually non existent) and I was hooked from that moment. Coming for weekly lessons.
After around 8 weeks I lost all my confidence and turned into a complete wreck, but Debbie never gave up on me. She always encouraged me either softly when I needed and understanding approach, telling me that that particular fear was justified or with a firm no nonsense approach when I really was just being a goose!!
Slowly I stopped wearing my safety vest when riding, and not turning into a mess when a horse would do something not unicorn like haha

With Debbies ever president support not only my confidence but also my skills improved in strides! So much so in fact that recently I won a first placed ribbon in my rider class and completed a show jumping round at two separate local gymkannas as a senior rider! Something I never thought possible even 6 months ago!

I will be forever grateful for all the love and guidance from such an exceptional coach and now very lucky to call my friend
Written 13 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou so much Tanya teaching you is so rewarding and enjoyable
Written 20 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Libelulaqua
Gold Coast, Australia8 contributions
Aug. 2019 • Family
We went for an hour experience with my 5/yo she is obsessed with horses and she was so happy with the class and the attention, plus she learn a couple of things, we will be back maybe for a couple of classes! Recommended
Written 11 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
That is so wonderful to hear thankyou so very much
Written 20 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CaptainFunseeker
Sydney, Australia14 contributions
May 2019 • Family
We did the Giddy Up 4 Kids. 1hr session Divided up into some education, care, putting saddles on and finally a sit and walk around a pen. My 4yo daughter and her friend (also 4) were absolutely stoked with the experience! Staff were Legends! Had so much patience and flexibility. I wanted to get the girls to do the 1hr ride but for a 4yo, the Giddy Up was perfect.
* if you are travelling by public transport you can catch 750 from Pacific Square to Robina station and then a Maxi Cab/Taxi from there. (Approx.$50) allow 30min taxi ride from Robina station. We took sandwiches for lunch and split taxi with another family. There is a local cafe 5mins before the Horse retreat but haven’t eaten there so can’t recommend them.
Conclusion; highly recommend! If we had planned better we would have returned this trip. Just be careful that your kids don’t leave wanting a Pony/Horse.
Written 6 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Such lovely feedback thankyou so much it's such a joy when we can delight kids Thanks, Deb
Written 20 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Wendy
Gold Coast, Australia4 contributions
Mar. 2019 • Family
The lesson was a birthday gift for my 4 year old granddaughter.

Her teacher was truly amazing and the horses well cared for. The lesson far exceeded my expectations, thank you!!!!

We will definalety be back.
Written 24 March 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
So wonderful to hear it was such a successful birthday thankyou
Written 20 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alex R
1 contribution
Jan. 2019 • Family
We had a great experience, my step-daughter was so nervous for her first time on a horse, but the instructor Paige was amazing, so calm, friendly and extremely professional. It was such a treat to watch and my step daughter hasnt stopped talking about it since. Would highly recommend :))
Written 16 January 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou so very much
Written 20 January 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Bonogin Valley Horse Retreat

Bonogin Valley Horse Retreat is open:
  • Tue - Tue 9:00 am - 6:00 pm
  • Thu - Thu 9:00 am - 6:00 pm
  • Fri - Fri 8:30 am - 2:00 pm
  • Sat - Sat 7:30 am - 3:30 pm


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