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Bonogin Valley Horse Retreat

36 Reviews
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Bonogin Valley Horse Retreat

36 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Troyanddeb wrote a review Feb 2020
Cairns, Australia30 contributions25 helpful votes
I purchased experience of Red Balloon for my daughter to experience this over the Christmas Break. We initially booked for a Saturday a few weeks ago, but due to inclement weather, we decided to call and ask to postpone the experience and move it to another weekend. Firstly, the female the other end of the to my wife was dismissive and said that the voucher would be null invalid if we cancelled and that it was up to them to chose to cancel the ride if it was due to weather. We got a message at 3 am on the day of the ride to say that it was cancelled. So we're rebooked for yesterday and turned up at 11 am for an 1115 start. When we got there, they had the farrier there fitting horseshoes. It showed me they were not prepared for the ride. The kids then did 35-40 minutes up at the stable learning about horse safety and grooming. Something that could be shown even to a novice rider in 10 minutes. The kids then went down to the riding pen. The first three got on and were led around by the riding hands while the other two girls, my daughter included, had to watch. There was no offer for the two girls to help lead the horses, something that was offered to the first girls when my daughter and another little girl put a leg over. They were led around the pen.. Which is not big I might add, for about 15 minutes. Then time was up. So for a 90minute drive, my daughter only got on the saddle for 15 minutes. There are better riding schools around that look clean and have better facilities than this place. I would think twice about booking any experience through this riding school. Not only that, the two junior girls that helped g the senior instructor had a significant attitude attack. Either they haven't got one, or they hated working on a Saturday.
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Date of experience: February 2020
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Response from horseridinghub, Owner at Bonogin Valley Horse Retreat
Responded 29 Jun 2020
Apologies for missing this review that came through Troy as I didn't get alerted. Thankyou for telling the world about your experience when most of my reviews across trip advisor and google are highly rated. It's disappointing you couldn't chat to me direct as I would have been more than happy to discuss and compensate you in some way. It's extremely unfortunate when we are tied to the weather and I would have messaged you as early as possible to give you time to plan your day as soon as you woke up. We cannot run lessons on heavy rain days as it's not pleasurable or safe. I value my customers and have a very strong reputation for providing quality for 14yrs. The experience you booked was a Kids Horse Intro class and advertised as non riding so if your kids got to get on the horses then that was a bonus. Horse safety, care and handling is not to be taken lightly and there is alot to learn to prevent accidents from these large animals. It cannot be taught in 10min and hence why most horse riding schools and trail riding centres have been closing down due to the extremely high cost of insurance and expense to keep horses. There will be less and less opportunity for kids to learn about horses by experienced horse men and women into the future sadly. These are tough times and reviews like this that are not regular for a business and are once off unfortunate set of circumstances, does not help a small business and causes alot of damage. It's sad that this could not have been dealt with by a good old fashioned phone call to my mobile. Kind regards, Debbie
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Lenore G wrote a review Jan 2020
1 contribution
I recently took my 5 grandchildren for a horse experience at the Bonogin Valley Horse Retreat. My grandchildren ranged in ages from 11 down to the youngest who was just old enough to participate in this wonderful experience. Being first time riders, 3 of the 5 were a bit apprehensive to begin with but they all thoroughly enjoyed their time there. So much so that they are talking about it lots and look forward to returning in the future. Deb was so good with all of them and I would not hesitate to recommend this experience for any child. Deb talked to them about how to act around horses for their own safety as well as how to catch the horses and use the gear. When they had been through all the necessary preliminary information which I might add, they all listened to intently, they overcame any fears they were feeling and mounted their horses. It was all smiles for the remainder of the experience. Many thanks Deb for such a wonderful experience for my family. We have plenty of photos to remember our time at your horse retreat.
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Date of experience: January 2020
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Response from horseridinghub, Owner at Bonogin Valley Horse Retreat
Responded 29 Jun 2020
Apologies I missed an alert for your response and I am so very very grateful for your review thankyou. It means alot to me to hear this especially when times are very tough keeping up with horse costs. It is so rewarding to see the change in kids confidence. Very much appreciated thankyou, Deb
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Janet P wrote a review Oct 2019
Gold Coast, Australia4 contributions2 helpful votes
What a great thing to do for your children! An hour well spent and the looks on the faces of the children said it all. The staff were very friendly caring and patient - they learnt a lot and the ride at the end was just long enough for them to enjoy it and wanting to come back again and again.
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Date of experience: October 2019
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Response from horseridinghub, Owner at Bonogin Valley Horse Retreat
Responded 29 Jun 2020
Apologies I missed an alert for your response and I am extremely grateful for your support and comments. It's such a joy to see the change in kids confidence in such a short amount of time. Very much appreciated thankyou, Deb
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Arden55 wrote a review Aug 2019
Gold Coast31 contributions13 helpful votes
Debbie Burgermeister and her team are professional trainers and highly competent riders who imparted their knowledge and respect for horses to our grandsons aged 10 and 12.They learned basic riding skills and, just as important, the responsibility of horse care - grooming, feeding, leading, and safety around such a big, beautful animals. The facilities are clean, comfortable and welcoming. The cost is very reasonable for the level of training you receive.
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Date of experience: June 2019
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Response from horseridinghub, Owner at Bonogin Valley Horse Retreat
Responded 20 Aug 2019
Thankyou very much your boys are a joy to teach and progressed so fast
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tanya n wrote a review Aug 2019
2 contributions
I have been coming to have lessons with Debbie for the past two years, I have always loved horses but my parents couldn’t afford one growing up so I made do by riding friends horses or going on the occasional trail ride (basic trails with walk and a little trot). I stumbled across bonogin valley horse retreat online so emailed to get a lesson. I was so excited and nervous! Debbie was great I had a private lesson where she looked at my capabilities (which where actually non existent) and I was hooked from that moment. Coming for weekly lessons. After around 8 weeks I lost all my confidence and turned into a complete wreck, but Debbie never gave up on me. She always encouraged me either softly when I needed and understanding approach, telling me that that particular fear was justified or with a firm no nonsense approach when I really was just being a goose!! Slowly I stopped wearing my safety vest when riding, and not turning into a mess when a horse would do something not unicorn like haha With Debbies ever president support not only my confidence but also my skills improved in strides! So much so in fact that recently I won a first placed ribbon in my rider class and completed a show jumping round at two separate local gymkannas as a senior rider! Something I never thought possible even 6 months ago! I will be forever grateful for all the love and guidance from such an exceptional coach and now very lucky to call my friend
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Date of experience: August 2019
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Response from horseridinghub, Owner at Bonogin Valley Horse Retreat
Responded 20 Aug 2019
Thankyou so much Tanya teaching you is so rewarding and enjoyable
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