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Review Highlights
Tired facilities

Making the appointment was a poor experience - the lady on the phone was disinterested and the... read more

Reviewed 26 June 2018
United Kingdom
via mobile
It doesn't feel very special, a bit tired and unloved....

I visited Imagine for my friend's birthday. It was ok, but what special experience which is meant... read more

Reviewed 24 February 2018
Julie C
Read all 67 reviews
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  • Excellent26%
  • Very good31%
  • Average10%
  • Poor19%
  • Terrible14%
Travellers talk about
“my mum”(9 reviews)
South Wootton | BEST WESTERN PLUS Knights Hill Hotel, King's Lynn PE30 3HQ, England
+44 1553 670991
Reviews (67)
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All reviewsdeep tissue massagemy mumice experiencefoot scrubherbal teaswimming pool and jacuzzistaff were lovelygroupon voucherbirthday treatrobefountainaromatherapy
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1 - 10 of 67 reviews
Reviewed 30 June 2018 via mobile

Customer service was reasonable and staff seemed helpful, however there was only 1 working steam room with a puddle of cold water on the floor and not a very pleasant smell. Swimming pool was probably the nicest aspect. Waiting rooms and corridors were nicely presented...More

1  Thank mphx
Reviewed 26 June 2018 via mobile

Making the appointment was a poor experience - the lady on the phone was disinterested and the computer was slow and not working properly. Arrival - why do you have inexperienced teenagers as the face of the business playing on their phones? Changing room is...More

Thank LittleMissGiggly
Reviewed 1 June 2018 via mobile

It was much better than we expected as we’ve never been to a spa before and didn’t know what to expect. Staff were all very friendly and helpful and the facilities were all clean and enjoyable. Came away very relaxed. We had a gift voucher...More

Thank Elizabeth B
Reviewed 23 March 2018

A nice relax out of my busy schedule. Staff are very friendly. Very helpful reception. Lots of offers via email. Therapist are very good and professional.

Thank Annie S
Reviewed 11 March 2018 via mobile

We had a great visit last year and returned with expectation of a similar experience. Sadly revisiting somewhere you loved has the danger of falling below expectation when the first visit sets the bar so high. Our relaxing visit got off to a bad start...More

3  Thank ButtonsndCinders
Reviewed 27 February 2018 via mobile

I visited the spa with my husband, after receiving a voucher for Christmas. As soon as I walked into the changing rooms my heart sank! The air temperature was freezing cold, walls looked damp and the floor was wet and filthy. We arrived at 10,...More

2  Thank charlotte1808
Reviewed 24 February 2018

I visited Imagine for my friend's birthday. It was ok, but what special experience which is meant to be a treat wants to be described as ok?! We arrived and the staff seemed friendly enough. We were shown to a very dark room, where we...More

2  Thank Julie C
Reviewed 13 February 2018 via mobile

My husband bought me a groupon voucher for my birthday. Booking in was easy. When we arrived the lovely receptionist explained where we needed to go and handed us our robes, towels and slippers. Once changed we made way to the spa where we were...More

Thank mrslmackman
Reviewed 23 January 2018

Received a promotional email early January so thought it would be nice. I believe it's a misrepresentation of words as it isn't really slimming or a wrap. It starts by cleansing, scrubbing,cleansing then the algae solution applied . Then you just get covered in towels...More

Thank Louise R
Reviewed 19 January 2018 via mobile

Great place. Thermal suite -mineral groto and aroma steam bath full of steam pleasantly hot. Serail mud chamber also full of steam. . Relaxing room will make you forget about the outside world. I recommend and visit this SPA again. And dont forget to give...More

Thank Na p
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