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El Refugio Spa Garden

Camino Real - Barrio San Vicente, Banos, Ecuador
+593 3-274-0482
Website
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Review Highlights
Rushed and did not get all that was promised

I went to the spa this evening, having looked forward to it based upon the reviews here. I called... read more

Reviewed 1 August 2017
1travlgal
,
Cuenca, Ecuador
Probably the best spa in Ecuador

I love sauna and there are many places around baños that offer a sauna in a box, "baño de cajón... read more

Reviewed 30 May 2017
Barak E
via mobile
Read all 297 reviews
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Overview
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We are an Ecological Spa that offers alternative therapies. We treat you as a whole person: mind, body and spirit in a space of 80 thousand meters of fruit orchards, flower gardens and ecological trails that pass between plants, flowers, natural springs, pure air, contact with mother nature and warm reception from the staff
  • Excellent81%
  • Very good13%
  • Average3%
  • Poor2%
  • Terrible1%
Travellers talk about
“pineapple” (10 reviews)
“mud bath” (3 reviews)
“cold water” (5 reviews)
Open Now
All hours
Hours Today: 7:00 am - 8:00 pm
Suggested Duration: 1-2 hours
LOCATION
Camino Real - Barrio San Vicente, Banos, Ecuador
CONTACT
Website
+593 3-274-0482
Write a Review
Reviews (297)
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1 - 10 of 86 reviews

Reviewed 1 August 2017

I went to the spa this evening, having looked forward to it based upon the reviews here. I called ahead and asked if I could come at 7:00 pm for a mud bath, assuming that they closed at 9, as represented on the Internet when...More

1  Thank 1travlgal
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 9 August 2017

Dear We are very sorry that we do not enjoy our services. We have reviewed our website which explains that our schedule is until the night, and this can generate confusion. As for the caminta, it is a walk in ecological paths and therefore does...More

Reviewed 30 May 2017 via mobile

I love sauna and there are many places around baños that offer a sauna in a box, "baño de cajón" but non will give you that kind of experience you will get in El refugio!!! We went yesterday after few years I didn't go there...More

Thank Barak E
ELREFUGIOSPA, Director de Relaciones Públicas at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

We are glad you enjoy your time at El Refugio Spa Garde, we will be waiting for you to visit us again.

Reviewed 9 May 2017

Charging 15 $ per person just for the swimming pools (two kids pools, one way to hot jacuzzi, and another a little bigger one, though not big enough to swim longer than 30 seconds...) simply is too much.More

Thank Sofia S
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your comment on EL REFUGIO SPA GARDEN Dear Miss Sofia, Our indoor pools are heated all year round, The area has 2 swimming pools for children + 1 family pool of 10 meters + 1 polar pool + 1 whirlpool. Within your payment...More

Reviewed 27 April 2017 via mobile

I went for a 90 minute massage and the steam box. The massage was wonderful and I went back for a 2nd one during my month long stay. The steam box was interesting, but the shock of cold water was not what I expected I...More

Thank Amy H
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future

Reviewed 31 March 2017 via mobile

We visited this spa in March 2017. We did the barefoot walk and screamed, forgave ourselves and others. It was an insightful experience. We followed up with the steam box. What an amazing experience.

Thank wendymm
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future

Reviewed 18 January 2017 via mobile

I went for a 90 minute massage and the steam box. The massage was wonderful and I went back for a 2nd one during my month long stay. The steam box was interesting, but the shock of cold water was not what I expected I...More

Thank Amy H
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 6 February 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future EL REFUGIO SPA GARDEN

Reviewed 4 January 2017 via mobile

Relaxing but a little pricey. We had the place to ourselves for the morning. They bring you tea at the hot tub and you end with pineapple. Lovely views!More

Thank Joy R
ELREFUGIOSPA, Propietario at El Refugio Spa Garden, responded to this reviewResponded 8 January 2017
Google Translation

Estimada, Gracias por su calificación, nos agrada saber que disfruto su vista al#ELREFUGIOSPA, nos esforzamos para que siempre el cliente...More

Reviewed 2 January 2017 via mobile

If you're looking to restore some energy after much of the 'exploring' you'll be doing in Baños, make sure you visit 'El Refugio' Spa. The selection ranges from traditional treatments, to new & exciting ones (try their mud bath!). They're premises are beautiful and conveniently...More

Thank DiabloMorgan
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 6 February 2017

Thanks for your positive comments. It’s great to hear you had such a good experience. Hope to see you again in the near future

Reviewed 9 December 2016

The massage was very average. The Therapist did not connect, and although I speak Spanish very well, was very quiet. She did an OK massage... I have had over 500 massages, and this was not the worse, but definitely not very well done. The massage...More

Thank diver34118
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 26 December 2016

I am really sorry you did not enjoy the massage, but thank you for your nice words about EL REFUGIO SPA GARDEN, We just forwarded your suggestion to our Management. I send you my best regards.

Reviewed 27 November 2016 via mobile

We did the pools, the mud treatment and the ear cleaning. The pool were nice and clean. Luckily, it wasn't busy when we went so we had the whole place to ourselves. The mud treatment was interesting. We thought we were supposed to bathe in...More

Thank Keiko A
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 26 December 2016

Thanks for your positive comments, it’s great to hear you had such a good stay en EL REFUGIO SPA GARDEN . I send you my best regards.

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Ask a question
Questions & Answers
David J
9 December 2016|
Answer
Response from ELREFUGIOSPA | Property representative |
Estimada usted puede reservar directamente su cita enviandonos un mensaje al 0984540483
0
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David J
9 December 2016|
Answer
Response from MeaningfulTrip | Reviewed this property |
NO, they do massage, exfoliation, intestine cleanse, detox.
1
Vote
neckbeard97
28 June 2016|
AnswerShow all 6 answers
Response from ELREFUGIOSPA | Property representative |
Estimado , mil disculpas por la demora en responder, nuestro precio de masaje es de 30 dolares dura 45 minutos se trabaja masaje manual y con piedras calientes con aceites esenciales. y nuestro tratamientos facial, es a... More
0
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