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Open today: 8:00 am - 7:00 pm
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Review Highlights
Relaxing

We took the thermal bath and spa. The treatment was very professional and relaxing. The place was... read more

Reviewed 4 days ago
Willemgffyjb
via mobile
A revitilising experience in Baños

Arrived without an appointment and was administered to immediately after picking my treatments... read more

Reviewed 3 weeks ago
SCr00k
,
Alexandria, Virginia
via mobile
Read all 320 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent80%
  • Very good14%
  • Average3%
  • Poor2%
  • Terrible1%
Travellers talk about
“steam box”(5 reviews)
“mud bath”(3 reviews)
“herbal tea”(3 reviews)
About
We are an Ecological Spa that offers alternative therapies. We treat you as a whole person: mind, body and spirit in a space of 80 thousand meters of fruit orchards, flower gardens and ecological trails that pass between plants, flowers, natural...more
Closed Now
Hours Today: 8:00 am - 7:00 pm
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Suggested duration: 1-2 hours
Contact
Camino Real - Barrio San Vicente, Banos 010151, Ecuador
Website
+593 99 807 4027
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Reviews (320)
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All reviewssteam boxmud bathherbal teamonth long stayhalf pineapplestay warmcold waterrelaxing experiencevisit ecuadorminute massagean amazing experiencesaunarelaxationpamperedmusclesleverwax
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1 - 10 of 94 reviews
Reviewed 4 days ago via mobile

We took the thermal bath and spa. The treatment was very professional and relaxing. The place was kept very clean. I would like to go back and try the other options. Good idea after a day visiting the cascades.

Thank Willemgffyjb
Reviewed 3 weeks ago via mobile

Arrived without an appointment and was administered to immediately after picking my treatments - from which they have 12 to choose from. First was the Baños de Cajón. A treatment special to this region where you sit in a wooden box with your head sticking...More

Thank SCr00k
Reviewed 2 June 2018 via mobile

With real life birds, and an affordable price, the spa offers a good experience of relaxation and spiritualisation at the same time. Super recommend it.More

Thank Nathalie V
ELREFUGIOSPA, Director de Relaciones Públicas at El Refugio Spa Garden, responded to this reviewResponded 3 weeks ago
Google Translation

Gracias por compartir sus comentarios, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para que siempre el...More

Reviewed 19 May 2018 via mobile

El refugio is a nice and relaxing place, rustic and colourful. I dropped in without an appointment, and being low season that was no problem. I first had a 45 minutes massage ending with hot stones. My therapist was very attentive and adjusted the pressure...More

2  Thank Christina Kjær S
ELREFUGIOSPA, Director de Relaciones Públicas at El Refugio Spa Garden, responded to this reviewResponded 3 weeks ago
Google Translation

Gracias por compartir sus comentarios, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para que siempre el...More

Reviewed 1 March 2018 via mobile

A nice place, beautiful setting. I got facial, was good. Very clean and the products were very nice. My friend had a massage and said it was lovely. Would recommend. A pleasant experience.More

1  Thank TeganVB
ELREFUGIOSPA, Propietario at El Refugio Spa Garden, responded to this reviewResponded 23 March 2018
Google Translation

Estimada Srta Tegan VB, GRACIAS , por sus buenos comentarios, nos esforzamos todos los dias por que nuestros clientes se...More

Reviewed 13 February 2018

El Refugio has a great reputation among the locals. It's what I would call family friendly and a bit rustic. My friend and I had a unique treatment called candling. It safely removes ear wax in about 30 minutes. My friend was amazed at the...More

1  Thank 262kayeg
ELREFUGIOSPA, Director General at El Refugio Spa Garden, responded to this reviewResponded 23 March 2018

Dear, Thank you for your rating, we are pleased to know that we enjoy your sight at #ELREFUGIOSPA, we strive to always have satisfied customers, we hope we will visit soon.

Reviewed 30 November 2017 via mobile

They have swimming pools with stunning view at the mountains. There are cold and warm water pools... And you can get relaxing therapies and lots if different massages. You won't regret it, go enjoy it !More

1  Thank Mary F
ELREFUGIOSPA, Director Comercial at El Refugio Spa Garden, responded to this reviewResponded 24 January 2018
Google Translation

Estimado señorita Mary FJuan, gracias por su calificación, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para...More

Reviewed 12 November 2017

We were in Baños for a month and rented a fabulous Air BNB (Ohana House) a block from the spa. We went several times and we were not disappointed. The Baños de cajón were fantastic and after we were treated to a mud facial and...More

1  Thank williwaw69
ELREFUGIOSPA, Director Comercial at El Refugio Spa Garden, responded to this reviewResponded 24 January 2018
Google Translation

Estimad@ williwaw69, gracias por su calificación, nos agrada saber que disfruto su vista al #ELREFUGIOSPA, nos esforzamos para que siempre...More

Reviewed 1 August 2017

I went to the spa this evening, having looked forward to it based upon the reviews here. I called ahead and asked if I could come at 7:00 pm for a mud bath, assuming that they closed at 9, as represented on the Internet when...More

1  Thank 1travlgal
ELREFUGIOSPA, Director de Relaciones con Clientes at El Refugio Spa Garden, responded to this reviewResponded 9 August 2017

Dear We are very sorry that we do not enjoy our services. We have reviewed our website which explains that our schedule is until the night, and this can generate confusion. As for the caminta, it is a walk in ecological paths and therefore does...More

Reviewed 30 May 2017 via mobile

I love sauna and there are many places around baños that offer a sauna in a box, "baño de cajón" but non will give you that kind of experience you will get in El refugio!!! We went yesterday after few years I didn't go there...More

Thank Barak E
ELREFUGIOSPA, Director de Relaciones Públicas at El Refugio Spa Garden, responded to this reviewResponded 10 June 2017

We are glad you enjoy your time at El Refugio Spa Garde, we will be waiting for you to visit us again.

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Questions & Answers
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David J
9 December 2016|
Answer
Response from ELREFUGIOSPA | Property representative |
Estimada usted puede reservar directamente su cita enviandonos un mensaje al 0984540483
1
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David J
9 December 2016|
Answer
Response from MeaningfulTrip | Reviewed this property |
NO, they do massage, exfoliation, intestine cleanse, detox.
1
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neckbeard97
28 June 2016|
AnswerShow all 6 answers
Response from ELREFUGIOSPA | Property representative |
Estimado , mil disculpas por la demora en responder, nuestro precio de masaje es de 30 dolares dura 45 minutos se trabaja masaje manual y con piedras calientes con aceites esenciales. y nuestro tratamientos facial, es a... More
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