Isini Gems & Jewellers
Isini Gems & Jewellers
3.5
8:30 AM - 6:00 PM
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM
Sunday
8:30 AM - 6:00 PM
About
Isini Gems is committed to providing our customers with the best value, quality, service and selection of Ceylon Sapphires, Diamonds, Pearls and other gemstones and jewellery in Sri Lanka. The store was initially started by its founder as a small scale store and since then it has grown into one of the most respected gem and jewellery retailers in Sri Lanka, and presently serves local as well as foreign customers. Since the beginning we have ensured high quality and unique designs in our jewellery collection and treat each customer as a unique individual. Our skilled and talented jewelers are dedicated to bringing you the finest jewellery using only the best-quality Sri Lankan gems available.
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  • Abi M
    1 contribution
    5.0 of 5 bubbles
    New ring to remember our holiday
    We had a great experience and Bishrul was very friendly, helpful and knowledgeable in giving us advice when selecting the right ring for us. He gave us time and didn't rush us at all when there was such a huge range for us to look at an try on. Thanks Bishrul!
    Thank you so much for taking the time to share your kind words about your experience with us. We're delighted to hear that you had a great time, your satisfaction is our utmost priority, and it brings us joy to know that you found Mr. Bishrul's advice helpful and informative. We always strive to create a comfortable and enjoyable shopping environment, ensuring you have all the time you need to find the ideal piece. Once again, thank you for choosing us, and we look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled as a couple
    Written 31 July 2023
  • Lulu W
    1 contribution
    5.0 of 5 bubbles
    So helpful and informative!
    Mr Fazeer was a delight. He was informative, polite and always ensured we were happy. We learnt about how gem stones were mined which was incredibly interesting then had the option of purchasing jewellery at the end. We bought 3 rings and are so happy with them! Amazing experience would definitely recommend.
    Thank you so much for sharing your wonderful experience with Mr. Fazeer and our jewelry store. We're glad to hear that your time with him was informative and enjoyable. Our team takes pride in providing knowledgeable and good service to our valued customers, and it's fantastic to know that Mr. Fazeer was able to make your visit special. We believe in offering not just beautiful jewelry but also sharing insights into the world of gemstones and jewelry-making. If there's anything else we can assist you with, please don't hesitate to get in touch. Once again thank you.
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with family
    Written 2 August 2023
  • Jamie
    Cape Town, South Africa2 contributions
    5.0 of 5 bubbles
    Amazing Sapphire Bracelet!!!
    My bracelet from Isini Gems is nothing short of extraordinary. The mesmerizing colours of all the sapphires is truly captivating. Purchasing from Isini Gems was a delightful experience, the salesmen was very informative and patient, he explained to my friend and I about all the different varieties of sapphires and how to pick out the best one. I definitely recommend checking them out when visiting Kandy, even if you're not interested in purchasing jewellery their tour and explanation of the mining process is fascinating.
    Thank you so much for your glowing review! We're thrilled to hear that your bracelet has exceeded your expectations. Our team takes great pride in providing informative experiences for everyone who visits our showroom. We thank you for your kind words and look forward to welcoming you back to Isini Gems in the future!
    Written 1 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Travelled with friends
    Written 28 February 2024
  • Siva L
    2 contributions
    5.0 of 5 bubbles
    I got the prefect ring
    I really wanted a nice ring with a gem from Sri Lanka. Normally my experiences with salesman aren’t very good but Rumesh was really helpful and made sure I got the perfect ring with the perfect gem. My budget wasn’t endless so he helped look for a gem that I could afford and I’m beyond happy with the result. They made the ring perfect and it was ready in a couple hours!
    Thank you so much for sharing your experience! we are glad to hear that Mr.Rumesh provided exceptional service and helped you find the perfect ring within your budget. It's wonderful to know that you had an enjoyable experience and we greatly value your feedback. We hope to see you again the next time you visit Sri Lanka.
    Written 31 March 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Travelled as a couple
    Written 29 March 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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3.5
3.5 of 5 bubbles222 reviews
Excellent
77
Very good
63
Average
19
Poor
10
Terrible
53

JulianDJC
London, UK12 contributions
5.0 of 5 bubbles
Dec 2019 • Couples
This is our third time visiting Sri Lanka and we were fortunate enough to stumble upon Isini Gems.

When we entered we were greeted by a lovely woman who ushered us upstairs to view a documentary film on how gemstones are mined in Sri Lanka, It was very interesting and my wife and I were quite surprised by the fact that they still use the same methods that were employed hundreds of years ago, with seemingly the only exception being an automated water pump.

After the documentary we were met by a gentleman who gave us a tour of their museum and workshop, he showed us what the gemstones look like before and after polishing and told us about the rich history behind all the gems in Sri Lanka. The tour ended in the showroom that was quite large and had a staggering amount of jewellery from gold to silver.

A Blue Sapphire ring caught the eye of my wife and after a bit of negotiating we were able to have it for a reasonable price, and the best part is that when we had it valued in Colombo we received a valuation that was 300£ more than what we paid! My wife and I are ecstatic and we can’t recommend this place enough!

Thank you Isini Gems for making our trip all the more memorable!
Written 7 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianDJC, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are glad to hear that you and your wife enjoyed your visit and that our staff was able to assist you in purchasing an item that was to your liking. We are very happy to hear that you received a positive valuation for the item and we hope that we will see you and your wife again the next time you visit Sri Lanka. Thank you.
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jamie
Cape Town, South Africa2 contributions
5.0 of 5 bubbles
Feb 2024 • Friends
My bracelet from Isini Gems is nothing short of extraordinary. The mesmerizing colours of all the sapphires is truly captivating.

Purchasing from Isini Gems was a delightful experience, the salesmen was very informative and patient, he explained to my friend and I about all the different varieties of sapphires and how to pick out the best one.

I definitely recommend checking them out when visiting Kandy, even if you're not interested in purchasing jewellery their tour and explanation of the mining process is fascinating.
Written 28 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your glowing review! We're thrilled to hear that your bracelet has exceeded your expectations. Our team takes great pride in providing informative experiences for everyone who visits our showroom. We thank you for your kind words and look forward to welcoming you back to Isini Gems in the future!
Written 2 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephen E
Bourne End, UK1 contribution
5.0 of 5 bubbles
Jan 2023 • Couples
We wondered what we might expect when we arrived at Isini in Kandy as one of the scheduled stops on our holiday tour. Our guide had reassured us that Isini is a legitimate gems retailer with any purchases made under written by House of Tourism (HOT), our holiday company. We were initially shown a history of the business followed by a tour of their workshop. From there we went into their showroom and were surprised by one of the biggest collections of jewelry on display that we have ever seen. Bishul looked after us and answered all our questions over a couple of hours with a depth of knowledge that impressed us and at no time did we feel under any pressure. We bought a diamond and sapphire pendant with matching ear rings and are absolutely delighted. These items have since been inspected and valued in the UK and confirmed that our purchase has been a wise one. Customer service has been excellent and we have no hesitation in recommending Isini Gems in Kandy if you are looking for a trusted retailer to buy jewelry.
Written 24 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen E, thank you very much for taking the time to share the experience you had at our establishment. We are very happy to learn that you enjoyed your visit and are satisfied with your purchase. We'll be sure to pass along your thanks to Mr. Bishrul. Thank you.
Written 30 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jacob J
Morristown, NJ3 contributions
5.0 of 5 bubbles
July 2023 • Couples
We visited the museum and showroom and were given a warm welcome, with delicious tea. The showroom is well appointed and aesthetically presented. We watched a film on how the gems are mined and then polished.
We were further educated by the manager, Mr. Brishul, who is knowledgeable and passionate about gems. He is quite an artist too, as we were shown some examples of his work-the custom jewellery he made for clients were beautiful - we were impressed! It was clear that he really knows his trade and is a master of gemology!
Thank you for an educative experience!
Written 5 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob3061, thank you so much for your kind review of our museum and showroom on TripAdvisor! We're delighted to hear that you enjoyed your visit and the tea. We're glad to know our showroom was to your liking, creating a pleasant atmosphere in order to enhance our customers' experience has been a top priority for us. It's wonderful to know that you found the film on gem mining and polishing informative. We take great pride in educating our visitors about the fascinating world of gems. We're especially grateful for your kind words about our manager, Mr. Bishrul. He is truly passionate about gems and possesses extensive knowledge about the gemological industry. Thank you for acknowledging our commitment to providing an educative experience. We greatly appreciate your visit and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you.
Written 12 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Indunilmina R
14 contributions
5.0 of 5 bubbles
Dec 2022
I have visited isini gems and jewellery. Amazing beautiful jewellery studded with yellow gold white gold and silver.
We have bought beautiful srilanka sapphire ring,earrings ,pendent and bracelet.
We really love isini best customer services and genuine jewellery. We will recommend our family and friends to visit isini gems and jewellery
Written 14 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Indunilmina R, thank you very much for taking the time to share the experience you had at our establishment. We are glad to know that you enjoyed your visit and are happy with your purchases. We hope we will see you and your family once again on your next visit to Sri Lanka. Thank you.
Written 14 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Janka L
1 contribution
1.0 of 5 bubbles
Mar 2020
I do not recommend this shop by any means!!!! 9 months ago I bought earrings worth 145 600 rupees in the store. However when I tried them on in my hotel room I found out that earings were damaged and also the quality was poor. Then I returned the earrings and they promised to refund the money back to my account. By this day, I have not received my money, so I have neither the money nor earrings. I tried to contact the store multiple times but they did not respond to emails or other communication at all. They are cheaters and ruined my holiday.
Written 16 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
511jankal, we are very sorry to learn of your experience. We pride ourselves on manufacturing some of the finest jewellery in Sri Lanka and usually received high praise from our other customers. We will look into the reason for the laps in quality and see that it is not repeated again. With regards to your refund we apologize if there has been a delay as all our showrooms had to be shut down due to the Covid-19 pandemic. We are now in the process of opening a few of our showrooms and are working with limited staff. Please email us at customercare@isinigems.com with your invoice number and we will do our best to assist you on this matter. Thank you.
Written 4 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Siva L
2 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
I really wanted a nice ring with a gem from Sri Lanka. Normally my experiences with salesman aren’t very good but Rumesh was really helpful and made sure I got the perfect ring with the perfect gem. My budget wasn’t endless so he helped look for a gem that I could afford and I’m beyond happy with the result. They made the ring perfect and it was ready in a couple hours!
Written 30 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for sharing your experience! we are glad to hear that Mr.Rumesh provided exceptional service and helped you find the perfect ring within your budget. It's wonderful to know that you had an enjoyable experience and we greatly value your feedback. We hope to see you again the next time you visit Sri Lanka.
Written 31 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CardiffKaz
Cairns, Australia40 contributions
1.0 of 5 bubbles
Mar 2022
Visited and all looks good and the place sems Kosher. Alas I paid a lot of money for a blue sapphire and diamond ring in 9k white gold. It was a con the ring was nothing more than cheap metal and stones. It left a nasty taste for the place and for our holiday in Sri Lanka.
Written 28 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CardiffKaz, your review is extremely concerning to us, we always do our best to provide our customers with the best possible goods that fit their price point as well as a high level of after sale service. However, we don't seem to have recieved any email or any other form of communication from you regarding such a situation. Based on the severity of what you are claiming we definitely want to hear more details of what led you to express these statements. As such please email us at customercare@isinigems.com with your invoice number and any other documentation that you received substantiating your claims as well as a more detailed explanation of the reason behind your review and we shall do our best to resolve this situation. We hope to hear from you soon, thank you.
Written 1 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

cieran brown
3 contributions
5.0 of 5 bubbles
July 2023 • Family
Mr. Bishrul’s customer service is one of a kind, he helped me find exactly what I was looking for. He was very kind and patient even though I was being quite indecisive. Highly recommend this place for anyone looking for precious gems in Sri Lanka.
Written 6 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cierano385,thank you for taking the time to leave such a wonderful review on TripAdvisor. We wanted to express our gratitude for your kind words and recommendation. We are glad to hear that Mr. Bishrul provided you with exceptional customer service and helped you find exactly what you were looking for. It's heartening to know that he went above and beyond to assist you. We take pride in our collection of precious gems, and it's truly rewarding to know that you had a positive experience exploring our offerings. Your endorsement means a lot to us and will undoubtedly be helpful for others seeking similar experiences in Sri Lanka. Once again, thank you for your glowing review. We truly appreciate your support and look forward to welcoming you back to our store in the future.
Written 12 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lulu W
1 contribution
5.0 of 5 bubbles
Aug 2023 • Family
Mr Fazeer was a delight. He was informative, polite and always ensured we were happy. We learnt about how gem stones were mined which was incredibly interesting then had the option of purchasing jewellery at the end. We bought 3 rings and are so happy with them! Amazing experience would definitely recommend.
Written 2 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for sharing your wonderful experience with Mr. Fazeer and our jewelry store. We're glad to hear that your time with him was informative and enjoyable. Our team takes pride in providing knowledgeable and good service to our valued customers, and it's fantastic to know that Mr. Fazeer was able to make your visit special. We believe in offering not just beautiful jewelry but also sharing insights into the world of gemstones and jewelry-making. If there's anything else we can assist you with, please don't hesitate to get in touch. Once again thank you.
Written 4 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Isini Gems & Jewellers - All You MUST Know Before You Go (2024)

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