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Review Highlights
Trip of a lifetime

I used Real Russia for my trip to Russia, Mongolia and China. I took the transmingolian Express all... read more

Reviewed 1 week ago
Oscar S
,
Manchester, United Kingdom
via mobile
Real Russia

A successful trip takes plenty of organisation and a lot of looking after customers. I have to say... read more

Reviewed 1 week ago
Pioneer816103
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Traveller Overview
  • Excellent90%
  • Very good7%
  • Average0%
  • Poor2%
  • Terrible1%
Travellers talk about
“train tickets”(25 reviews)
“ulan bator”(8 reviews)
“russian visa”(7 reviews)
About
Real Russia are an award-winning travel agency with 15 years experience providing travel and visa services across the Trans-Siberian. Whether you're a backpacker in need of a visa and a set of train tickets before you set off to explore the vast...more
Contact
Moscow 129085, Russia
Website
+44 20 7100 7370
Call
Reviews (148)
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All reviewstrain ticketsulan batorrussian visatrans siberianvisa servicevisa requirementsstop overstrain companylondon officest petersburgmultiple stopsemails were answered promptlysort thingspaper ticketsinvitation letterlive chatvisa support
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1 - 10 of 143 reviews
Reviewed 1 week ago via mobile

I used Real Russia for my trip to Russia, Mongolia and China. I took the transmingolian Express all the way from Moscow to Beijing. Real Russia helped me out with train tickets and visa’s. Their prices are higher than if you did it on your...More

Thank Oscar S
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 6 days ago

Dear Oscar S, Thank you for your lovely review and we're glad we were able to prove our value to you! We hope you have had a fantastic Trans-Mongolian experience, Kind Regards,

Reviewed 1 week ago

A successful trip takes plenty of organisation and a lot of looking after customers. I have to say that I have personally found the service from Real Russia to be consistently excellent - before, during and after our trip. I also had a great time...More

Thank Pioneer816103
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Daniel F, Thank you for your review, we're glad we were able to help you plan your trip and we hope you had a fantastic time! Kind Regards,

Reviewed 1 week ago

I was astonished by the over all quality of the Russian rail services. Me and my wife where about to miss the train between Moscow and Nichny Novgorod during the world cup 2018, but the volonteers at the station made sure we could catch it...More

Thank carl m
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Carl M, Thank you for your kind reviews and we're so glad you enjoyed your trip in Russia during the World Cup! Kind Regards,

Reviewed 2 weeks ago via mobile

Thanks Yuriy and Real Russia. Faultless service from my first email asking questions about potential booking of Trans Mongolian train tickets. The planner is fantastic as is the real time chat service.

Thank carnage99
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Carnage99, Thank you for your kind review and we hope you had a fantastic time! Kind Regards,

Reviewed 2 weeks ago

Real Russia were very helpful both in tailoring the package to my needs and with visas. they were quick to respond to queries and when there was one error it was swiftly sorted out. In a country where I had next to no language skills,...More

Thank Mylss
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Mylss, Thank you for your kind review and we hope you had a fantastic time! Kind Regards,

Reviewed 3 weeks ago

I used Real Russia to book my Trans-siberian railway tickets and arrange the Russian visa letter. Everything about dealing with this company was excellent. The easy to use trip planner on their website, the simple booking process, and arrangements for receiving the tickets were all...More

Thank Ben D
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Ben D, Thank you for your kind review, and we're glad we are able to help you book your Trans-Siberian adventure, we hope you had a fantastic journey! Kind Regards,

Reviewed 3 weeks ago

If you're planning on completing the Trans SIberian Crossing, there is no better way to book your train tickets than to use Real Russia. They are experts and very well priced. We travelled in late June and arrived in Beijing on 20 July after a...More

Thank Willi2020
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Willi2020, Thank you for your kind review! We're so glad we were able to help you with your mishap in Yekaterinburg and get you back on your Trans-Siberian adventure! We hope you had a fantastic journey! Kind Regards,

Reviewed 3 weeks ago

I planned this trip with seven stops along the way and the ticket was very easy to organize, actually spoke to somebody at Real Russia for a while who made some suggestions on how to make it better and I changed a couple trains and...More

Thank andrew M
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Andrew M, Thank you for your review and we're glad our team was able to help your plan your trip of a lifetime, we hope you had an amazing journey! Kind Regards,

Reviewed 3 weeks ago via mobile

Easy to use. Quick response by mail to every question .Nobody at the train stations speaks English, so you have to use this wonderful service

Thank Moti L
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Moti L, Thank you for your review, we hope you had a wonderful journey! Kind Regards,

Reviewed 3 weeks ago

I used Real Russia to plan my Trans-Siberian, Trans-Mongolian trip. I'm an energetic 60+ year old single female who wanted to take the trip alone. I felt totally safe the entire trip being met at all stops for pickup and transfers. I had read a...More

Thank Challahdaze
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Challahdaze, Thank you for your review and it sounds like you had a wonderful journey! Sleeping under the Mongolian sky is a fantastic experience! We're glad you enjoyed your Trans-Siberian adventure and we were able to help you plan it, Kind Regards,

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Questions & Answers
Ask a question
Maria Rina S
4 August 2018|
Answer
Response from l0nnw | Reviewed this property |
We both had the next size up from carry on, I think that is 25”. The big stuff will be problematic. We were able to slide our luggage under the beds on some trains and there is a large area over the door of the compartment... More
1
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Maria Rina S
4 August 2018|
AnswerShow all 6 answers
Response from MrSteady | Reviewed this property |
There's no weight limit that I know of. Size is the limiting factor as it all must fit in your compartment. We travelled in a 4 berth compartment and there was room under the seats for a large back pack each and also space... More
1
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