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I was flabbergasted when the receptionist asked me to settle for the bill even before the service. Said it was "protocol". This was a spa on soft opening and to me this was insulting!
It's surely a turn off and discourtesy to your customers. I...More
Was given a gift certificate for The Spa at the Power Plant Mall and was able to snag an 11 a.m. appointment for a Scalp and Shoulder massage. I showed up promptly at 11 am, was asked to fill out a quick 'medical' questionnaire and...More