This was undoubtedly one of the highlights of our visit to Japan. We have given it a five star review because it was such fun and so interesting . Nevertheless, please believe other reviewers. The website is very confusing. A basic admission to the factory does include being able to view the Gundam operate. This is wonderful to see as my photos show. The website does not make it clear that you will be able to see this with a basic admission and do not need to buy the tower viewing ticket. We bought that ticket but didn’t need it. It just means that you go up to the tower and see the robot at close proximity but of course you don’t get the overall effect. Totally unnecessary and no refunds given. The commentary is, of course, only in Japanese. A great little shop and interesting displays.

If you grew up with Gundam like I did, you have to go! The show itself is fun, but just know that it’s a giant robot on railings that moves very slowly and in limited ways. But still, when you’re there, you get swept away by the excitement. If you go up to the floor where the cafe is, you can see the show from a different perspective. It’s not worth paying the extra money to get up close, though, because there are glass windows and honestly they did a terrible job giving us a better view of the show you watched from down below. It’s not like you see the inside or get right in front of the head or anything… literally just see the show from a closer but less advantageous vantage point. You see Gundam more of less from behind and everyone crowds around the best spot with their phones. So not worth it. So pay the entrance fee, enjoy the 10 minute show that happens every hour, and buy some souvenirs. I bought my T-shirt there which I cherish.

Bought my tickets at the onsite desk with no problem. Missed the first show, but heard it from outside the fence. Thought the 2nd show was better, since they played one of my favorite G-songs, Beyond the Time, when they were resetting the Gundam back to the starting position for the 3rd show. I preferred to see the whole Gundam in view when in motion, rather than a partial close-up view from the gantry tower positions, so saved some money on that. Gundam Cafe patrons have a special viewing section of the upper floor balcony for the show. At the time, the Gundam Shop was limiting how many shoppers could be in the store, and since the queue was long, passed on visiting. There is also an additional exhibit on how they designed and built this Gundam, so it's worth a look-see, if you're not in a hurry to leave.

What a great experience. Unfortunately when we went the dock tower tickets had sold out already for the day and we arrived around 10:30am so I'd suggest to go early if you want those add on tickets. We ate lunch there also, it was pretty tasty and reasonably priced.

One of a kind experience and a only experience. It does not matter if you know Gundam or not. It was great experience. Gundam moves, all the limited version toys. The pictures you could take. They are all very unique and one of a kind. Although there are some parts where you should be careful of. And hope this tips would help. Its located in middle of nowhere. Takes some walk and their cafe are quite expensive. Taking pictures and seeing real size Gundam is sure fun for both fan and non-fans but that's it. Taking picture and seeing reali size gundam. Meaning, unless you like to purchase certain goods or buy limited edition plastic model, it might not worth going or may feel waste of time with so many things to do at Tokyo. Nearby area has Chinatown, Cup Noodle Museum and etc.

I went to Gundam Factory in Yokohama and it did not disappoint. I recommend going at dusk so you can see the show during daylight and at night. Unfortunately, it closes in March 2024 But I enjoyed the show and I enjoyed the factory and the store