Bien Bac Jewellery Shop
Bien Bac Jewellery Shop
5
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5.0
103 reviews
Excellent
100
Very good
1
Average
0
Poor
1
Terrible
1
Theresa Gonsalves
Arenal Volcano National Park, Costa Rica48 contributions
July 2020
What great Friendly service and quality jewelry. We were recommended to go here by a local. The shop was closed when we went there, and we tried to phone to see what hours they would be open. Within 10 minutes the owner, Buddha, phoned us back and said he would open up the shop for us, so back we went and sure enough there he was waiting with a smile. The service we received from him was friendly and professional. We told him our needs, and nothing was a problem. A price was agreed upon and we were happy to pay the 3% credit card service charge (as is charged all over the world). Within 4 hours we had the finished product in our hands, delivered to us at our hotel. Now that's fabulous service. I would highly recommend Bien Bac and Buddha to anyone wanting good 'quality' jewelry at reasonable prices in Hoi An. We will definitely be back. Keep up the good work.
Written 19 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbiebobber
Gold Coast, Australia43 contributions
Feb 2020 • Couples
Great time choosing 2 rings from the wonderful choice at this shop. Lots of unique, modern designs not seen elsewhere. The team were very helpful and fun. Great price negotiated and resizing one of the rings took only 30 mins. Highly recommend this fantastic jewellery shop.
Written 24 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dafna
Herzliya, Israel8 contributions
Sept 2023 • Family
We bought two very nice ring for my daughter, and we asked about jewelry lessons.
So we came the next day for an amazing private class, we made each of us a beautiful bracelet, we learned a lot, our teachers were so gifted and patiant, and it was an exclent expriance we had so much fun.
if we could we would have come back for more lessons
So we came the next day for an amazing private class, we made each of us a beautiful bracelet, we learned a lot, our teachers were so gifted and patiant, and it was an exclent expriance we had so much fun.
if we could we would have come back for more lessons
Written 25 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna L Martin
Bramhall, UK31 contributions
Mar 2024 • Solo
I wanted some Jade earrings but set in 9ct gold. I have bought several pairs of silver earrings of the last two visits and have been very pleased. Though they didn’t have them in gold, they were made for me and delivered to my hotel by the man himself! Beautiful hallmarked earrings. Delighted with them and the personal service.
Written 10 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waz_Sonya
Geelong, Australia9 contributions
Sept 2017 • Friends
Needed a gold copy of a gold plated necklace due to allergic to silver. Was second pricing I had asked for and was $100 US cheaper than first without asking for a better price.
Written 23 September 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chin C
4 contributions
Apr 2019 • Friends
I thought it would be a good shop to buy silver as my mum would love one as her souvenir .
So I walked in and the lady was all helpful and keen to showing me, she seems that she did a good and fair deal. I guess this is what all tourist wanted, we always can buy wt a little higher than locals but not like the way this shop should do.
So I didn’t try to nego more wt her as she has the right attitude as a sales person.
But as when I pay the chain wt my credit card, she keyed in the amount as ( chain price + 3% ), this is absolutely a put off, an act of dishonest people.
The 3% should be charged by the bank of my credit card and to be shown on my card statement and not your card machine in your shop!!!!!! Too late she has already pressed ‘✅’ button , just too tired to talk back to to these people and therefore I’m writing this review.
Hope the rest of ppl who comes and want to buy, just be careful.
Tips: price are negotiable. Just be careful because she doesn’t show you the amount keyed in before hand. They done it real quick and there you go, sign it ! 3% not a lot, is the attitude that shouldn’t be cultivate in such beautiful country .
So I walked in and the lady was all helpful and keen to showing me, she seems that she did a good and fair deal. I guess this is what all tourist wanted, we always can buy wt a little higher than locals but not like the way this shop should do.
So I didn’t try to nego more wt her as she has the right attitude as a sales person.
But as when I pay the chain wt my credit card, she keyed in the amount as ( chain price + 3% ), this is absolutely a put off, an act of dishonest people.
The 3% should be charged by the bank of my credit card and to be shown on my card statement and not your card machine in your shop!!!!!! Too late she has already pressed ‘✅’ button , just too tired to talk back to to these people and therefore I’m writing this review.
Hope the rest of ppl who comes and want to buy, just be careful.
Tips: price are negotiable. Just be careful because she doesn’t show you the amount keyed in before hand. They done it real quick and there you go, sign it ! 3% not a lot, is the attitude that shouldn’t be cultivate in such beautiful country .
Written 13 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jaaaab
Berlin, Germany4 contributions
Feb 2018 • Couples
Great shop. Friends recommended Bien Bac to us since the owner has decent quality jewellery for a fair price. You can even see how it’s done. Didn’t feel to be put under pressure having a long chat with the owner how the ring I’d like to have should look like. Highly recommended!
Written 1 February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ADacres
Bradford, UK25 contributions
June 2017
I had a bracelet from Hoi An that I loved but unfortunately lost and came to Hoi An this year with the intention of finding a new one. I couldn't find it but came across Bien Bac where they offered to make me one. I drew the design up and the measurements but I wasn't very clear in my design and so when the bracelet was made it wasn't quite right. The staff at Bien Bac went above and beyond, I had already paid for my bracelet so they could have just left it as it was, (especially as I was leaving first thing the next day) but instead they worked late and did everything they could to make sure it was right for me and then walked all the way to the restaurant I was at to give it to me! All in the space of two hours! Such lovely, dedicated staff, if I should find myself looking for jewellery in Hoi An again I would not hesitate to visit Bien Bac! 10/10 for service and craftsmanship
Written 21 June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mjaytravel
6 contributions
Beautiful jewellery, Tien went out of his way to get me the right size before I Ieft! Very reasonably priced aswell.
Written 23 December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hillbilly978
Melbourne, Australia43 contributions
May 2014 • Friends
Have been to Hoi An in 2008, 2012 and 2014 and this is our first and most enjoyable shopping stop! They can make anything and shop assistant Tien is always friendly and helpful. Not far from the market, it's well worth the visit.
Written 1 June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! I am coming to hoi an in a few days and I want to make an intaglio ring with a glass intaglio I already have. I have pictures of how I want it to look and I need it in gold - will it be possible to make in a few days?
Written 25 September 2019
Do you make silver dragon fly necklaces? Not sure if i have right shop I bought a tea set and jewellery I think from your store and wish id bought a dragonfly necklace. Thanks Julie
Written 27 March 2019
Our store has many dragonfly models. so which sample do you want to buy? Please send your email address so we can send you some picture. Thanks you for order.
Written 18 April 2019
Hello I am coming to Vietnam in a few weeks and want to buy a ring for my daughter with a Citrine, do you make in Gold or just silver be made of gold.
Thank you
Written 1 July 2016
Bien-Bac-Shop
Hoi An, Vietnam
Hi Lesley,
First of all, I am so appreciate with your enquire to buy Gold ring for your daughter. We already have some Citrine stone, just bring us some pictures please.
To answer your curious question is :
Yes , we can manufacture anything from solid Silver and solid Gold ( 9k, 14k, 18k, 24k ) ---- Yellow - White - Rose Gold
Please contact with us through our email, Looking forward to hear from you.
bienbacha yahoo com ( sorry, we can't add the email correctly )
Kind regards
Bien Bac Jewellery Shop
Written 3 July 2016
Has anyone bought jewellery from Bien Bac from Australia, ie ordered online?
Written 16 January 2016
Bien-Bac-Shop
Hoi An, Vietnam
Hi Aussie Js,
Thank you for your question. We are very sorry for the reply lasted.
Everything in our shop is handmade jewellery, so there are many people like it,most of them are Australian. Also, there are many customers odered online, they come from Australia, Newzealand, USA,... If you want buy jewellery from my shop by online, you can send the design which you want made, it may be a photo, and you want made it in gold ( 18k, 14k, 9k) or in silver or in gold plated.Then,we will tell you about the price of it and ship, how long you can receive it.
Do you have the email of our shop? You can send your asks to email, we will reply soon for you.
Once again, thank you very much. I looking forward to your email.
Best wish for you,
Bien Bac jewellery.
Written 15 February 2016
Bien Bac Jewellery Shop 55 Hoang Dieu St Hoi An. I am writing to the owner of the shop regarding a visa card Payment transaction made by your credit card terminal on the 15 September 2015 Inv No. 000220
REF No. 000562291863. My credit card was overcharged by $7,044,000 Vietnam Dong. I was to be charged $4,000,000 Vietnam Dong but an unauthorised transaction of $11,044,000 was debited from my credit card account. In other words, unauthorised funds were stolen from my account. My account was cleared out only leaving me with $100 AUS Dollar balance.
Nhu Ngoc Shoes at 01 Tran Phu St Hoi An was to be paid $4,000,000 Vietnam Dong I am requesting that the overcharge of $7,044,000 Vietnam Dong be refunded back to my account.
I warn all travellers to avoid Nhu Ngoc Shoes in Hoi An. I asked if I could pay by visa card and was taken to the Bien Bac Jewellery Shop visa card terminal. I was to pick up the shoes the following day. My shoes do not fit, are of very poor quality and are not made anything like the style that was chosen. The shoe sales are just a front to be scammed of your money through credit card fraud. Unfortunately I had to return home the day that I realised the funds had been stolen from my account. We contacted Nhu Ngoc Shoes 01 Tran Phu St, Hoi An (Side Cloth Market) and requested a refund of the overcharge. As The Bien Bac Jewellery store terminal received the funds I request a refund from this merchant. A terrible experience that spoilt our time in Hoi An.
Jillene Brill
Written 30 September 2015
Bien-Bac-Shop
Hoi An, Vietnam
Dear Jillene Brill
My name's Binh, I am the Owner of Bien Bac Jewellery Shop - Hoi An. I will help you to resolve this Problem.
First of all, I am so sorry for our very very late respond of your special Problem Question for your Credit Card transaction. We didn't looked at the Tripadvisor very often so we aren't realised this problem has come. I feel so sorry for this and for sure I will resolve for you to help your money refunds back to you.
Honestly I can't believe why Nhu Ngoc Shop has overcharge from you 7.044.000 VND.... I'm wondering WHY. How come they did that ?
Nhu Ngoc shoe Shop has trying to stolen your Money from there. I can't believe its gonna happen like this... Just can't imagine that. We only tries to help them to do the transaction service because they don't have the card Machine...please understand for us.
I can help you to refunds back for your money if you could send me Nhu Ngoc sales receipt.. that the important thing we must have, so I can easy to help you. Please don't worry, our Hoi An law will give them quite heavy law for these happens with the tourists. If they real stolen your money that way. Our Goverment will took back the bussiness Cetificate if they dont make the refunds.
I've checked from the bank receipt was 11.044.000 VND transaction was correctly number + Date ( 15 September 2015 ) But please help me to send us the receipt of Nhu Ngoc for your shoe payment to make sure if they wrong.
Please stay in touch with me directly through my email or please send me your phone number as I would really want to contact with you.
Kind regards
Binh ( Bien Bac Jewellery Shop )
Phone : 84.0983.922455
To Resolve this problem
Written 7 December 2015
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