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Open today: 8:30 am - 9:00 pm
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Review Highlights
Messenger bag in leather

I visited the store and had a look on the bags for sale. The shop is very well organized. After I... read more

Reviewed today
Timo H
,
Turku, Finland
via mobile
Excellent service and quality footwear!

The Friendly Shoe Shop offers a bespoke service which I believe would be difficult to beat. The... read more

Reviewed 2 days ago
Stedley
,
Rotherham, United Kingdom
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Traveller Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pair of boots”(51 reviews)
“sole”(50 reviews)
“great service”(102 reviews)
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
Open Now
Hours Today: 8:30 am - 9:00 pm
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Contact
18 Tran Phu Street, Hoi An 51000, Vietnam
Website
+84 93 521 13 82
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Reviews (1,237)
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Show reviews that mention
All reviewspair of bootssolegreat serviceknee high bootsleather sandalsbrown leathercustom madeleather goodsfinished productback homefitted perfectlymy partnerminor adjustmentsfinal productwithin hoursnext morningexcellent quality
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1 - 10 of 1,098 reviews
Reviewed today via mobile

I visited the store and had a look on the bags for sale. The shop is very well organized. After I found a suitable model I had a request for changing the measures of a messenger bad to fit a Bento box inside the bag....More

Thank Timo H
Reviewed 2 days ago

The Friendly Shoe Shop offers a bespoke service which I believe would be difficult to beat. The staff are friendly, courteous and most importantly professional. As I have quite awkward feet I find it difficult to find shoes which fit both feet comfortably so I...More

Thank Stedley
Reviewed 3 days ago

We got recommended to come here by our tour guide. I always like to "shop around" before committing, but after walking into a couple of other shops, Friendly Shoes was the place to go. Hoa was brilliant! Her customer service skills are fantastic! I paid...More

Thank 690karen
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 days ago

Hello Karen ! We are very happy to see you happy with our services. Hoa will be very happy to read your review ! Don’t worry about the style of shoes you wanted, if you think about more designs, you can contact us by email...More

Reviewed 4 days ago via mobile

We visited Friendly Shoe shop and were so impressed with the quality of service we received. All staff were so friendly, efficient and very thorough in getting the measurements so our shoes fit well. Our shoes were ready within 24 hours! My friend’s shoes didn’t...More

Thank Amanda W
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 days ago

Hi Amanda ! Thank you very much, we will read your review to our Friendly team, they will be very happy :-) « Friendly » and « Happy » are very important words for us. Don’t hesitate to contact us by email if you have anything to tell us....More

Reviewed 4 days ago via mobile

We had three completely different pairs of shoes made and were happy with every one of them. Hoa and Phuong, two lovely girls, consulted us professionally and made sure they understood our wishes and ideas. We had the best customer experience at the friendly shoe...More

Thank f_gartenmann
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi ! Thank you so much for your friendly review ! It’s very important for us to understand well what customers want so we can realize your dream. We will show this to Hoa and Phuong, they will be very happy to read your review...More

Reviewed 1 week ago via mobile

You get to pick and mix style and color to get exactly the shoe you want. They draw outline and measure feet so perfect fit.(heaven for people with different size feet!). Very friendly staff. You try next day and then they double stitch for pick...More

Thank antnChris
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi antnChris, Thank you for your review ! It’s very important for us to create the perfect pair of shoes for our customers. We select the best quality and colors of leather so everybody can find happiness. We are happy to see that you love...More

Reviewed 3 weeks ago via mobile

We were on our honeymoon and wanted to get some bags made and my husband wanted shoes for work. We got so many things made and the staff were so helpful!! (Favourite staff of any shop in Vietnam!!) They just made my day with their...More

Thank Bec R
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 weeks ago

Hello Bec R, Thank you very much for your sweet message :-) It was a pleasure for us to create bags and shoes for you ♥️ We hope to see you again if you come back to Vietnam ! Enjoy your trip :-) Don’t hesitate...More

Reviewed 4 weeks ago via mobile

My sister and I wandered in here to get out of the rain and ended up getting two pairs of shoes each. Phuong was so sweet and helpful each time we were in. We each ordered a custom pair of sandals. On first fitting I...More

1  Thank Elenor H
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello Eleonor, Thank you for you sweet review. All the Friendly team is so happy when we read that our customers are happy with our services and shoes ! Don’t hesitate to send us some pictures with your new shoes :-) We wish you a...More

Reviewed 4 weeks ago

We had a great time buying shoes here, excellent friendly service, plenty of choice for materials / colour / grade, endless options with styles, or make your own up. The fitting was easy and very happy with our shoes.

Thank KarlFiona
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello KarlFiona ! Thank you very much for the pictures, we had a great time with you too :-) It was a pleasure for us to create the shoes for you ! We hope to see you again if you come back to Vietnam.

Reviewed 4 weeks ago via mobile

I cannot recommend this place highly enough. Hoa and Phuong were so helpful and friendly, living upto the shop’s name! We were given free cold bottles of water whilst we decided what to buy. They offer a 6 month guarantee for shoes and 1 year...More

Thank Bronte S
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 weeks ago

Hello Bronte, We are so happy to see you happy with your shoes and bags. Don’t hesitate to send us some pictures ! It was a real pleasure to create the pair of shoes and bags of your dreams ! We wish you a lovely...More

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Questions & Answers
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Stella L
11 September 2017|
AnswerShow all 3 answers
Response from Kavita V | Reviewed this property |
No idea!!
0
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Patrick L
1 March 2017|
Answer
Response from Greg C | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
Votes