Phuket Shuttle
Phuket Shuttle
4.5
About
Instant confirmation for airport transfers - variety of vehicles available. Baby seats and boosters free of charge on request. Airport reps at meeting point 24/7. Fluent English support staff. Give us a try - you won't be disappointed!
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  • Rebecca L
    Melbourne, Australia5 contributions
    5.0 of 5 bubbles
    Phuket shuttles
    We recently had a fantastic trip to Phuket as a group of 6 and 7(half the rime(people. We used Phuket Shuttles for all our transfers to and from Airports and hotels. We also used for a 5 hours shopping trip. They are always on time. Very professional. Great clean and air conditioned vans. I would highly recommend.
    Many thanks for your feedback Rebecca! Appreciated
    Written 3 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with family
    Written 3 October 2023
  • Cathy B
    Perth, Australia25 contributions
    4.0 of 5 bubbles
    Phuket Shuttle
    This was a great service they were on time and polite and very helpful. It took the stress out of getting transport when we arrived as we haven't traveled for a few years and wanted an easy start to our holiday. Payment was easy as you could pay online use your credit card or give the driver cash on the day.
    Many thanks Cathy and welcome back to Thailand!
    Written 11 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Written 10 October 2023
  • Melissa S
    2 contributions
    5.0 of 5 bubbles
    Great and reliable service, will highly recommend!
    We booked a luxury SUV to pick us up from the airport and everything went seamlessly. The following day we met up with Pat, she gave us some excellent tips and made great recommendations for first time visitors. She arranged three trips for us during our stay. Pat communicated all the details very clearly and it was very well organised.
    Visited October 2023
    Travelled as a couple
    Written 28 October 2023
  • jfrench12
    London, United Kingdom22 contributions
    5.0 of 5 bubbles
    Amazing transfers and day trip/tours
    Like other reviewers we found Phuket Shuttle through a Google search and I am very glad that we did! We booked our transfer whilst sitting in Bangkok waiting to board our flight to Phuket and within minutes of initial communication we had our transfer confirmed. After arriving I was contacted by Pat via WhatsApp who offered a range of tour/day trip options in a very professional and NOT forceful way. We ended up doing the Elephant Sanctuary trip which was genuinely one of our favourite things we have ever done whilst travelling and nearly did the James Bond island day trip but the kids were just too tired after a lot of travelling. Pat and the team at Phuket Shuttle deserve all the positive reviews they get and I highly recommend them to anyone wanting to take the stress out of arranging transfers and holiday activities.
    Visited October 2023
    Travelled with family
    Written 30 October 2023
  • 5353loulou
    Liverpool, United Kingdom6 contributions
    5.0 of 5 bubbles
    Elephants and Phi Phi delights
    We found the company whilst looking for airport transfers to and from Phuket airport . Not only was the price excellent, the car was waiting for us on both journeys. We wanted to do 2 trips whilst in Phuket. We booked through Pat who arranged a half day at the elephant care sanctuary which was cheaper than others paid that day and it was out of this world. Very well organised . The second trip was a full day round the Phi Phi islands on a speed boat with lunch. Again very well organised and a good price with beautiful views and chance for amazing photos.
    Visited November 2023
    Travelled as a couple
    Written 7 November 2023
  • Tina T
    5 contributions
    5.0 of 5 bubbles
    Great service. Reliable company. Highly recommend! : )
    Phuket Shuttle were great to work with. Tired after a long trip and almost 2 hour delay in arriving, they were there as promised waiting . Awesome safe knowledgeable driver . Crazy traffic in the rain . It took 2 hours to get to the hotel due to the weather and traffic but he remained pleasant and friendly despite the late arrival and unforeseen rain, Saturday night chaos road conditions . Transfer back to the airport was great as well. I underestimated the drive time to make the flight. Phuket shuttle was awesome in the office and moved the time up and confirmed almost right away at a very last minute type request. Both drivers were great and the customer service was untouchable. If you want reliable accountable transfer services in and around Phuket , these are the people to trust!!! Fair price and peace of mind allows you to enjoy your vacation and not worry about anything to do with phuket shuttle. They offered other services as well and had I not pre booked I would have 100% gone with their bookings there too. Thank you for a great experience!!!
    Visited November 2023
    Travelled with friends
    Written 16 November 2023
  • gladys s
    Hong Kong, China28 contributions
    4.0 of 5 bubbles
    Reliable transportation service
    We booked 5 trips for our stay in Phuket and Khao Lak areas including the airport transfer. Most of the trips (except one) were smooth. Drivers arrived on time. Clean cars and smooth drive. On the return journey to airport the driver even proactively made short cuts to avoid traffic jam so that we would not missed our flight. On one occassion (local transfer), we did not find the driver (who was not professional and bad service). Eventually we called the customer service hotline stated on the voucher and the staff on the line were very helpful to identify the situation and located the driver. One suggestion for improvement would be sending car plate numbers to the passenger in advance, or at least providing the drivers' contact details via whatsapp. Another comment was that, every time after we got on the cars, the drivers took a photo of the passengers as proof, this made us not comfortable, as we did not know what the drivers would do with our pictures, and they did not even asked for our permission.
    Hello Gladys, Thanks for your feedback. We don't provide the driver's details because they don't tend to use whatsapp - in Asia, the line app is more popular. However, the contact numbers we have on the vouchers are on whatsapp, and you benefit from English speaking staff to assist you. Regards Rob
    Written 29 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited November 2023
    Travelled as a couple
    Written 27 November 2023
  • s4rome
    Sheffield, United Kingdom2 contributions
    5.0 of 5 bubbles
    Return Airport Transfer
    Phuket Shuttle Staff met us at the pick up oint at the airport and we waited about 5 mins for the driver to take us to our resort. On return the driver arrived early at the hotel. Both 75 minute transfers were very good. Would certainly use again.
    Visited November 2023
    Written 4 December 2023
  • Sadie J
    28 contributions
    5.0 of 5 bubbles
    Great service
    We used this service from Phuket airport to our hotel on arrival and decided as the service was good, a lovely clean air conditioned car and polite driver, that we would rebook for our journey back to the airport. The jouney back was very busy, traffic jams, but our driver was totally calm and not frustrated at all. He was also very polite. His car was also very clean, comfortable aor conditioned. Both journeys the drivers were very good and made our journey extremely comfortable.
    Visited December 2023
    Travelled as a couple
    Written 5 December 2023
  • David J
    Stockholm, Sweden83 contributions
    5.0 of 5 bubbles
    Very good
    All good with this transfer and company. I got the car i booked. And it was very clean. Driver on time at the airport and at the hotel when it was time to leave the hotel. Good and safe driving on both directions. Good price to. I can recommend this company.
    Visited January 2024
    Travelled solo
    Written 8 January 2024
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4.5
4.5 of 5 bubbles1,035 reviews
Excellent
807
Very good
126
Average
40
Poor
27
Terrible
35

annastrip
San Ramon, CA55 contributions
3.0 of 5 bubbles
Feb 2020 • Friends
Easy to book. They were waiting outside the airport with a sign. Our driver spoke no English. When I made booking I asked to ask a driver for entire day to take us to beaches along wAy from Phuket to krabi, but we abandoned this idea quickly.
Our driver was NOT friendly, often taking to himself and grunting. (Mr Suthen Suthok) The ride is about 3 hours on a windy road , single plane at times for 2 way traffic. Driver was going fAst 120 km/hr, weaving in and out of traffic. A bit nerve racking at times. His rough demeanor didn’t help. We were flying from Siem reap to Phuket because only direct flight and much cheaper than flying to krabi. Would book again but would ask for an English speaking driver.
Written 2 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gladys s
Hong Kong, China28 contributions
4.0 of 5 bubbles
Nov 2023 • Couples
We booked 5 trips for our stay in Phuket and Khao Lak areas including the airport transfer. Most of the trips (except one) were smooth. Drivers arrived on time. Clean cars and smooth drive. On the return journey to airport the driver even proactively made short cuts to avoid traffic jam so that we would not missed our flight. On one occassion (local transfer), we did not find the driver (who was not professional and bad service). Eventually we called the customer service hotline stated on the voucher and the staff on the line were very helpful to identify the situation and located the driver. One suggestion for improvement would be sending car plate numbers to the passenger in advance, or at least providing the drivers' contact details via whatsapp. Another comment was that, every time after we got on the cars, the drivers took a photo of the passengers as proof, this made us not comfortable, as we did not know what the drivers would do with our pictures, and they did not even asked for our permission.
Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Gladys, Thanks for your feedback. We don't provide the driver's details because they don't tend to use whatsapp - in Asia, the line app is more popular. However, the contact numbers we have on the vouchers are on whatsapp, and you benefit from English speaking staff to assist you. Regards Rob
Written 29 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cym999
Singapore, Singapore1 contribution
5.0 of 5 bubbles
May 2023
We booked Phuket shuttle for 2 ways transport, James Bond Island and also charter their car with driver for a day. The service provided for was perfect! Always on time, although the driver speaks very little English but the support from the office was fantastic, very helpful and their respond are very prompt to help to communicate with the driver. I would highly recommend their service to everyone that visit Phuket
Written 10 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Off their P
Manchester, UK4,021 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
We needed a long journey from Phuket through the mainland and onto another island, and we were never going to choose anybody else. We have used this company on many occasions and they have always been absolutely top class – competitively priced, great vehicles and very safe drivers.

On this occasion, golf was waiting for us outside and quickly loaded our suitcases and bags. He had provided us with water and the taxi even had Wi-Fi in it!

It was a new air-conditioned vehicle, so although the journey was four hours, it was very comfortable and we thoroughly enjoyed it.

highly recommended.
Written 28 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anne C
Newcastle upon Tyne, UK57 contributions
5.0 of 5 bubbles
Feb 2023
We have used Phuket Shuttle before but not for a few years due to using hotel complimentary transport, so when we needed transport this year there was only one choice. Booking was easy on line and it was confirmed immediately with photos of the airport exit to use to meet the driver. If you haven't been to Phuket Airport before this area is noisy and chaotic but you can easily see the Phuket Shuttle sign, the staff will contact your driver and you're ready to go. The drivers are friendly and pleasant. Usually we book the return journey at the same time as our arrival, I think it works out a bit cheaper, but we weren't sure of our return so booked a few days before departure. I received an email on the afternoon of departure stating that our vehicle had been involved in an accident and was not available but an upgraded vehicle was being sent at no extra cost, a photo accompanied this. There is a selection of vehicles and prices available to meet your needs. I wouldn't use any other company, after a long journey I just want to relax and I know I'm in good hands with this service.
Written 5 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GS C
Khammam, India2 contributions
5.0 of 5 bubbles
Mar 2023
Me and my wife went for a short trip to phuket and I just came to know this phuket shuttle through online web search. And I have chosen the pay cash option and was very happy that they were waiting for me at the airport before my arrival. The drivers were also very professional and by seeing their service, I have even chosen the phi phi island trip thru them. They took care of me while dropping also, and gave some time to spend at the airplane view point by costing a minimal charge. Will definitely take your service again because prices are also pretty cheap.
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jfrench12
London, UK22 contributions
5.0 of 5 bubbles
Oct 2023 • Family
Like other reviewers we found Phuket Shuttle through a Google search and I am very glad that we did! We booked our transfer whilst sitting in Bangkok waiting to board our flight to Phuket and within minutes of initial communication we had our transfer confirmed. After arriving I was contacted by Pat via WhatsApp who offered a range of tour/day trip options in a very professional and NOT forceful way. We ended up doing the Elephant Sanctuary trip which was genuinely one of our favourite things we have ever done whilst travelling and nearly did the James Bond island day trip but the kids were just too tired after a lot of travelling. Pat and the team at Phuket Shuttle deserve all the positive reviews they get and I highly recommend them to anyone wanting to take the stress out of arranging transfers and holiday activities.
Written 30 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luke Stewart
Brisbane, Australia10 contributions
2.0 of 5 bubbles
Sept 2024 • Solo
I recently used Phuket Shuttle and found the service efficient and easy to locate upon arrival at Phuket airport. However, I was quite frustrated with the booking experience. I had paid for a premium transfer, while my friend booked a standard vehicle with the same company, yet we were both picked up in the same class of vehicle. I paid nearly double for no difference in service, which was disappointing.

While the driver didn’t engage in conversation, he was friendly and professional throughout the journey.

In terms of value for money, the service is significantly overpriced compared to other options available locally. It might be useful if you’re unfamiliar with Phuket and want a hassle-free experience, but for the price, I would recommend exploring other alternatives next time.
Written 22 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke, We have searched our reservation system and could not find any booking under your name. Please ensure you have the correct company before making a review! Rob
Written 1 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jukka
Espoo, Finland13 contributions
5.0 of 5 bubbles
Feb 2023 • Family
We booked airport transfers (from/to) and a driver and a car for two days from them. Everything went really well and on schedule. We planned the routes for the driving days ourselves and the driver stayed on schedule. I can really recommend this company.
Written 23 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rodel F
Sydney, Australia192 contributions
5.0 of 5 bubbles
Oct 2022
We booked online, which was actually the first time we did so, as our previous trips to Phuket were organised by travel agents. It was simple to book and reasonable prices.

The welcome at arrival was easy. Two days prior we received instructions via whatsapp from Emmy. It was precise as well as friendly.

Pick up for departure was on time and comfortable. We took the coastal route which seemed to take forever as it was one lane and at peak hour. It was a good experience nevertheless.
Written 27 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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