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BlueWater Express

Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
+62 813-3841-8988
Website
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Review Highlights
Too expensive

Having read other reviews we were expecting an amazing service, considering the high price of this... read more

Reviewed today
denisse_zavala
,
London, United Kingdom
via mobile
very effective trip from gili t to padang bai

we had a perfect experience in the one way trip Gili T to Padang Bai. Its true that the seas were... read more

Reviewed 2 days ago
martacastle
,
Santander, Spain
Read all 544 reviews
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Overview
  • Excellent48%
  • Very good29%
  • Average9%
  • Poor5%
  • Terrible9%
Travellers talk about
“blue water” (31 reviews)
“gili islands” (60 reviews)
“gili air” (57 reviews)
LOCATION
Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
CONTACT
Website
+62 813-3841-8988
Write a Review
Reviews (544)
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1 - 10 of 410 reviews

Reviewed today via mobile

Having read other reviews we were expecting an amazing service, considering the high price of this operator compared to others. Our experience wasn't as smooth as that of past reviewers, so this review might help other travellers keep their expectations in check. We checked in...More

Thank denisse_zavala
Reviewed 2 days ago

we had a perfect experience in the one way trip Gili T to Padang Bai. Its true that the seas were calm that day, but the whole service was excellent, from begining to end. their employees take the luggage in and out the boat, at...More

Thank martacastle
Reviewed 4 days ago via mobile

During September when the see is calm, if you can affor the trip with them just not to carry your luggage go ahead. But if afraid of weather conditions, dont worry September is ok and you may want to try other cheaper companies, the service...More

Thank IaLille
Reviewed 5 days ago via mobile

After reading some horror stories about crossing over to the Gili islands, I'm very happy I chose Bluewater express for our round trip from Padang Bai to Gili T. PROS: - Very easy to book online through their website - Stress free travel as they...More

Thank Cynthia T
Reviewed 1 week ago

We booked online, going to Gili Air from Padang Bai and then back to Serangan. We were picked up from our hotel from Ubud and taken to our Jimbaran hotel, included within price. Drivers and cars were good. Everything ran on time and as stated....More

Thank Adam R
Reviewed 1 week ago

We booked BlueWater Express based on the great reviews on TripAdvisor and the terrible reviews of the other fast boat companies. We just had a terrible experience from start to finish. First, our pick-up at the hotel was running super late so we ended up...More

Thank Annie M
BlueWater E, Director of Sales at BlueWater Express, responded to this reviewResponded 1 week ago

Dear Annie M, Thanks for your post, we would like to explain a little more about the situation, which may not have been conveyed to you at the time. Your pick up was delayed as your hotel was down a small lane with cars parked...More

Reviewed 1 week ago

I haven't booked the boat yet but I have sent them 3 emails to ask some questions, completely no response at all. I wont use it as in case there is any issue I need to find them, I can't imagine!!!!!!!!! Trustworthy is very importantMore

Thank Princess Jay J
BlueWater E, Director of Sales at BlueWater Express, responded to this reviewResponded 1 week ago

Hi Princess Jay J, Sorry for the delay in response, we have been inundated with emails recently so are prioritising bookings for September and October, whereas your is December. We encourage guests to book via our online booking system on our website for immediate confirmation...More

Reviewed 1 week ago

We used Bluewaters to go back from Gili T. to Bali. The service was much better than on the way in with another company. The boat looked quite new and well maintained and was on time. Check-in & boarding were well organized. We had a...More

Thank Fcvoz
A TripAdvisor Member
4
Reviewed 1 week ago via mobile

Booked blue water express due to the reviews and horror stories about other companies. We booked this over the phone and email a week before departure and the evening before at 6pm we got a call to say the morning boat had maintenance and they...More

Thank A TripAdvisor Member
BlueWater E, Owner at BlueWater Express, responded to this reviewResponded 1 week ago

Thanks for posting and giving us the opportunity to clarify the situation which was not communicated to you in a satisfactory manner at the time. Our 60-seat boat (BlueWater Express 7) did indeed have technical issues over the weekend, which meant that we had to...More

Reviewed 2 weeks ago

definitely worth paying that bit extra. We were picked up from Ubud by the blue water express mini bus, it took around 1 1/2 hours to reach padang bai. When we arrived the staff were very professional and friendly, they offer water and sickness tablets...More

Thank 123rachel2014
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Ask a question
Questions & Answers
Conor M
15 September 2017|
Answer
Response from BlueWater E | Property representative |
Hi Conor, Please find on our's FAQ at the point no. 6 for more details about our land transport cost. regards,
0
Votes
Ciara S
8 August 2017|
Answer
Response from Helen12W | Reviewed this property |
Check out their website, the timetables are online and you can book on the website too. Bear in mind the sea is rougher in the afternoons and there's always a small chance of cancellation of the weather is bad. Good luck!
0
Votes
Michael J
2 July 2017|
AnswerShow all 2 answers
Response from WarnerJones | Reviewed this property |
Their office / departure point is about 200m north of the main harbour jetty. There is a sign outside with their name on it.
1
Vote