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We were collected from our hotel in Ubud and driven to Padang Bai in a nice car. The check in and departure was very simple. My only gripe would be that they picked us up way too early as we had to wait at the...More
We drove to the pick up point which was at Padang Bai, where the Blue Water Express workers were easy to find and checked us in.
We were traveling to Gili T
We then waited until the bot was ready, a short walk and they...More
I’ve traveled with Bluewater express twice now, and think the service is excellent.
The first time we went to Gilli islands (September 2017), and their boat is a big ferry, with air conditioning, comfy seating with the option to go up on top deck too,...More
We used blue water express for trasfers from Bali to Gili T and were very happy with the service. All staff members we dealt with were very friendly and professional. Hotel transfers, water and motion sickness pill are all included in the price. We would...More
The Bluewater Express was more than an hour late on both my trips using them. The air conditioner wasn’t working, there was no toilet on the boat ride that lasted 3 hours from Gili Air to Bali. Additionally, the crew anchored onto another boat during...More
Thank Samantha S
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 2 weeks ago
Trip timings - Firstly, you say we were more than one hour late but also "boat ride that lasted 3 hours from Gili Air to Bali". The service is advertised as leaving Gili Air at 11.15 and getting into Serangan at 14:30. A...More
Travelled a lot of times thought out this region and by far the most pathetic company ever had to deal with though out the world. The transfers did not actually occur due weather and was told via text to find another way. Yip cool no...More
Thank nathan V
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 3 weeks ago
Firstly, we haven’t had a weather cancellation since early August, and it is currently late September!
When we are forced to cancel trips due to bad weather, as happened extensively in late July and early August, we always offer two options:
My boyfriend and I made a booking with bluewater to travel to and from gili t from bali. The whole experience was 'easy' from the point of booking to the moment our trip ended. The staff are friendly and maintain communication about your trip. They...More
I'd seen a lot of negative reviews for all boat companies that make the crossing to the Gili Islands from Bali so I spent a bit more money to go with Bluewater. They run a great service. The boat was pristine, everyone was courteous, they...More
The fast ferry to the Gilis and Lombok travels across the open ocean and as such is subject to weather and sea conditions. Both our trips recently to and from the Gilis were altered because of these, but at all times the company was impressive...More
I fully recommend this company (well, more specifically, the staff on the day).
If anyone reads this, please consider the following.
We had heard about the potential problems regarding crossing the stretch of water from Padang Bai to Gili Air, and were called the day...More