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Booked this tour online on Sept. 18,2018 for 4 persons on the web site. .
Notified on Sept. 19th that the tour guide was not available because the Estancia
was not open on Jan. 11th, 2019. Checked the web site and found that the tour...More
Not entirely sure this was the company used by our cruise company Princess, however the principle is the same!
A half day is not enough to do the city tour that takes in the 2 main museums, look out point and the city square/centre.
Booked this trip online, emailing with Veronica in english and was very surprised to meet our guide that only spoke Spanish. I did not specifically clarify, so that's a mistake I won't make again...but have never had this issue and did not with any other...More
2 Thank BKWiseOne
141Ver_nica_A, Gerente at Tours Punta Arenas - Day Tours, responded to this reviewResponded 16 March 2018
All our guides speak English .
What this passenger should refer is to the telephone communication to our Agency We have two telephone numbers on our website for consultation in English and Spanish .For what it is seen the telephone number in Spanish which Veronica...More
I was very happy with my private tour of Fuerte Bulnes and Punta Arenas. My guide was Eduardo, a most polite and knowledgeable individual that made my day special. He absolutely loved his job and was a talking encyclopedia. He knew everything about his city...More
vero1509, Propietario at Tours Punta Arenas - Day Tours, responded to this reviewResponded 24 February 2017
Eduardo is a professional guide who works in our agency. He loves to share with passengers everything he knows
Thank you for your comments.
Initially, we had a few communication problems, but we got everything worked out for our Olga Teresa Estancia tour. The guide, Eduardo, was very nice, but was soft spoken. It was pretty much impossible to hear him at all, due to the conversation the driver...More
Thank Lauren T
vero1509, Director de Relaciones con Clientes at Tours Punta Arenas - Day Tours, responded to this reviewResponded 18 January 2017
Dear Loren. Could you please have said that chauffeur and coordinator will not speak
And that Eduardo spoke on the microphone if he spoke despasio.
We are going to have it for other tours
Thank you for your opinion
Veronica Coordinator of tours
We booked a tour with this company a few months before our planned trip, to go and see the penguins at the Magdalena island
The woman on the phone, Veronica assured me that they had room for the nine of us and to please deposit...More
3 Thank Jana F
vero1509, Gerente at Tours Punta Arenas - Day Tours, responded to this reviewResponded 18 January 2017
By agency terms and conditions
Passengers should be advised that the navigation to Isla Magdalena is subject to weather conditions.
And that's what the coordinator told her. This year only the penguins disappeared and all expected to come in December unfortunately did not return
The trip was great because of the place we visited. The tour was more without any explications just a driver. To communicate befor going on the trip was very hard because we thought because they have trips in English someone would speak English but while...More
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1 Thank 751sonjan
vero1509, Gerente at Tours Punta Arenas - Day Tours, responded to this reviewResponded 16 March 2016
communication problems was, because passengers
they would not pay the guided tours included.
So did the trip alone with the driver