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Arabia Horizons Tours

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Address: 807, Golden Business Center | Airport Road (near Honda showroom), Deira, Dubai, United Arab Emirates
Phone Number:
+971 4 294 6060
Website
Today
08:30 - 18:00
Open now
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Hours:
Thu 08:30 - 15:00
Sat - Wed 08:30 - 18:00

TripAdvisor Reviewer Highlights

Read all 118 reviews
Visitor rating
  • 28
    Excellent
  • 12
    Very good
  • 7
    Average
  • 9
    Poor
  • 36
    Terrible
Desert safari

Driver was not informative at all, did not even speak to us at all untill they took us to,a tourist trap after driving for over an hour at which point he told us we could purchase... read more

3 of 5 bubblesReviewed 6 September 2016
Lassie5170
,
Orlando, Florida
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118 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Tallinn, Harjumaa, Estonia
Level Contributor
39 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

We booked a 4x4 safari tour with BBQ dinner and unfortunately it was a rather poor experience. First, we were supposed to be picked up between 2.30 and 3 pm, but the driver was more then 45 minutes late arriving a little before 4 pm. The excuse was heavy traffic but instead of calling and notifying about the delay we... More 

Helpful?
Thank Anna-Liisa P
2 reviews
2 of 5 bubbles Reviewed 8 January 2017 via mobile

We have booked the Musandam Khasab tour with this company. One night before our departure we got per whatsapp the number of the driver. However, this number was not correct since our driver overslept and another driver picked us. The other driver was first waiting at another location and after a lot of hassle he arrived 25min later. On the... More 

Helpful?
Thank Helen S
Boston, MA
Level Contributor
210 reviews
97 attraction reviews
common_n_attraction_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 2 January 2017

I booked 4 tours with Arabian Horizon tours, 3 in advance and one the day of. I did the Dubai City tour, Oman Khasab dhow boat tour, Evening Desert safari, Burj Khalifa. For the Burj Khalifa tour they simply sold me a ticket so not much to say about this one. The day tour of Dubai was fine, mostly time... More 

Helpful?
1 Thank robert-not-home
Blackpool, United Kingdom
Level Contributor
69 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 22 November 2016

We booked a City Sightseeing bus tour from a kiosk outside our hotel. We visited the lady twice and she gave us different information regarding the tours. When we came to pay she informed us that we would get a fantastic rate of 5.55 Dirhams to the £1, as it was showing an excellent rate today. This was an absolute... More 

Helpful?
Thank Caroline12349
ArabiaHorizonsTours, Guest Relations Manager at Arabia Horizons Tours, responded to this review

It seems the customer is confused. The rate of AED 5.55 for £1 is equivalent to US $1.52 for £1, which is a wrong exchange rate. We always give good exchange rates to our customers as part of our excellent service. Please note that the total price for the tickets is AED 960/-. And according to today's rate £1 =... More 

Abu Dhabi, United Arab Emirates
Level Contributor
62 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 18 October 2016 via mobile

We have booked two days tour to Khasab, Musandam in Oman with traditional Dhow cruise. The whole organisation of the tour was perfect. Booking was smooth and all the communication from the tour operator was clear. The tour is such a good value for money. Dhow cruise is so relaxing and the scenery is just spectacular. It is also great... More 

Helpful?
1 Thank JorgePrague
Madrid, Spain
Level Contributor
26 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 October 2016 via mobile

We made a booking 24 hours prior the tour we wanted to do and they never came. We had to wake up at 3:30 in the morning and wait for two hours. After calling 5 different numbers for more than an hour, they told us that our booking was not confirmed (no one told us they were not going to... More 

Helpful?
Thank Anadgz
ArabiaHorizonsTours, Guest Relations Manager at Arabia Horizons Tours, responded to this review

We apologize for the inconvenience occured due to reasons beyond our control. Please note that your booking was ON REQUEST and was not confirmed from our side due to no availability. Moreover, we are now developing our online booking system to send an email to the customer denying the booking in case of no availability, which should be received by... More 

Cape Town, South Africa
2 reviews
2 of 5 bubbles Reviewed 15 September 2016

The short part where we drove in the dunes was nice, however - initially we waited close to 40 minutes at an small crappy shop with no card machine. This was due to the other vehicles that were late. The dune driving happened afterwards and was extremely short. After this we went to a camp in the desert and waited... More 

Helpful?
Thank Chris v
Orlando, Florida
1 review
3 of 5 bubbles Reviewed 6 September 2016

Driver was not informative at all, did not even speak to us at all untill they took us to,a tourist trap after driving for over an hour at which point he told us we could purchase drinks etc. we were of course bombarded by traders to purchase goods. All other vehicles from this operator also gathered there before proceeding to... More 

Helpful?
Thank Lassie5170
1 review
3 of 5 bubbles Reviewed 2 August 2016 via mobile

We enjoyed the actual Desert Safari driving. However the package included Refreshment, Camel Ride and Sand Boarding. Refresments - Warm water only Camel Ride - Hardly two minute camel ride Sand boarding- there were only large size board with no shoes. No one to assist. No proper hill. There was no indication on how long the driving portion suppose to... More 

Helpful?
Thank Yousuf A
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 June 2016 via mobile

I have lived in dubai for over 6 years, i have never experienced such unprofessional and utter discrimination like i did when i visited the JBR office of arabia horizons tours. They had a big sign saying they do uae visas, as i asked the lady at the counter i will like to make visa for my family and friends.... More 

Helpful?
3 Thank Rukks
ArabiaHorizonsTours, Guest Relations Manager at Arabia Horizons Tours, responded to this review

Many thanks for your feedback. There was no intention of any discrimination from our end. Reservation staff was conveying the message that for certain nationalities there is high chance of visa rejection from UAE immigration due to security reasons. Security reasons can be of any nature (minimum age, gender, banned personnel, discrepancy in the passport, previous crime record etc). Unfortunately,... More 

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North Richland Hills, Texas

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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