PeruRail - Vistadome
PeruRail - Vistadome
4.5
About
The PeruRail Vistadome connects you with the beautiful andean landscape through a totally panoramic view on the route to Machu Picchu. It highlights the andean culture in diverse forms such as music, folk dancing, history and even scents.
Cusco, Peru

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4.5
4.5 of 5 bubbles15,654 reviews
Excellent
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992
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421
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587

Jelentxu
Bournemouth, UK22 contributions
2.0 of 5 bubbles
May 2024 • Friends
Shame that it is unavoidable to take this trains to get to Macchu Picchu. We did Ollaytantambo to Aguas Calientes and Aguas Calientes to Cusco.
Both trains had several sudden stops on the way and made us arrive late (be careful as some people has lost their slot for Macchu Picchu due to their delays). On the way to Cusco we were offered a "complimentary glass of water" (to be honest how cheap is that? Better not to offer anything as it looks terrible and coffee or tea will cost the same)
We had to change half way to a bus that was old, no a/c no toilets and we were rushed there. We had to pay for a toilet nearby as they did not let us use the ones on the station because we were already late to be waiting later as they did not have enough spaces in the buses. ( Thing that they should know since the sell a combi ticket!) For the amount of money these trains cost this is a terrible service. Journey is nice but its due to the scenery nothing to do with the company or service provided.
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prezado Jelentxu, Lamentamos que o nosso serviço não tenha atendido às suas expectativas. Tenha certeza que vamos levar os seus comentários em conta, continuaremos trabalhando para sempre oferecer o melhor em cada viagem. Cordiais saudações,
Written 21 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jillian H
2 contributions
2.0 of 5 bubbles
May 2024 • Family
A group of passengers on our return train from Machu Picchu to Cusco (5 hours) became extremely drunk. They were encouraged by the staff to continue their disruptive and rude behavior. THE STAFF GAVE THEM CONTROL OF THE SPEAKER SYSTEM IN THE CAR. They proceeded to blast music, scream, and dance for the next 2 hours of the journey. While harassing other passengers in the car who were obviously unable to leave. Absolutely irresponsible behavior on the part of the staff. Made the journey horrible. The trains themselves are well maintained but old and very stinky from the diesel exhaust.
Written 14 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 13jillianh We are very sorry to learn about the experience you had aboard one of our trains, and that it got out of the hands of our onboard staff. We are initiating an internal investigation to prevent situations like the one you experienced from happening again. We offer you our apologies for the inconvenience. The PeruRail Team
Written 15 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Agnes S
3 contributions
3.0 of 5 bubbles
Apr 2024 • Couples
We had a good time until the train was stopped but for some reason it then slammed on its brakes and everyone’s drinks they just received flew all over the place. The servers quickly helped to clean it up. However, my wine glass shattered in my hand trying to salvage it, it cut my hand, red wine all over my poor husbands clothes. Then they later came right before the end of the and said “we need to collect payment for your wine” as if we didn’t waste 2 glasses and clothes and a cut on my hand during that incident no one ever explained what happened. Clearly it was something with the train because shortly after we stopped for a few minutes while workers came and checked the train out. I don’t expect something for free but an explanation would have been nice and at least like a discount on something we barely got to drink due to their train issue. Soured the trip for sure unfortunately.
Written 30 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Agnes S, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Regards, The PeruRail Team
Written 2 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ser G
1 contribution
1.0 of 5 bubbles
Apr 2024 • Solo
Not well organized. Love the city, hate the Perutrail. Try not to go with the “package”. Cusco is nice, lovely, and clean. Peru trail is the only gang organization.
Written 25 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 455serg, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Please, write us internally in order to help you. Regards, The PeruRail Team
Written 26 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pamella K
1 contribution
5.0 of 5 bubbles
Apr 2024 • Family
Evelin was great and so accommodating! Would highly recommend doing this trip with her. Everyone who was working did an amazing job!
Written 25 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 693pamellak, We are happy to know that you enjoyed your train ride to Machu Picchu aboard one of our train. We will congratulate the staff on board for their great job. We hope to have you back on board very soon. Regards! The PeruRail Team
Written 26 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Melissa C
Hobe Sound, FL226 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
Great train ride. Live entertainment with singing and dancing on board the train drinks available. Extremely scenic ride. Overall, lots of fun!
Written 25 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Melissa C, We are happy to know that you enjoyed your train ride to Machu Picchu aboard one of our train. We will congratulate the staff on board for their great job. We hope to have you back on board very soon. Regards! The PeruRail Team
Written 26 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Louise d
1 contribution
1.0 of 5 bubbles
Mar 2024 • Friends
We purchased Peru Rail tickets online in January for the return trip from Machu Picchu on 31 March. Money was debited from our account and we received an email saying we had to pick up the tickets in person in Aguas Callientes. No problem. When we went to pick up the tickets however we were informed the tickets had been 'cancelled' sometime in late January despite noone in the group having done this. We had received no email indicating the tickets had been cancelled or explaining why, and we have received no refund for the supposedly cancelled tickets. We were made to re-purchase tickets in order to be able to make it back to Cusco. So we ended up paying twice for the same tickets. Still no refund or explanation for why the original tickets were cancelled. Talked to another group on our train who had the exact same experience. Such a scam. Stay away from Peru Rail and go with Inca Rail. We went Inca Rail on the way there with no issues.
Written 11 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear J7688DSlouised, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Please, write us internally in order to help you. Regards, The PeruRail Team
Written 15 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennifer W
19 contributions
1.0 of 5 bubbles
Mar 2024 • Family
A complete disorganized mess. Boarding was a nightmare, the trains and buses were all late and they made my child sit by himself. Never again.
Written 1 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear O9623OEjenniferw, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Regards, The PeruRail Team
Written 2 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ella voicu
3 contributions
1.0 of 5 bubbles
Mar 2024 • Family
We had quite an adventure when returning from Machu Picchu! The train was delayed by more than 2 hours and the staff was very uncooperative. They wouldn’t give us any piece of information if we weren’t so keen on finding out what’s happening. After many discussions, they eventually announced that there is a mechanical issue with the train and that they will announce the new leaving time. Of course, meanwhile another train that was scheduled later came, but instead of embarking people who were waiting for so long, they embarked the rightful passengers, leaving us to wait even more. The staff had very bad communication, they didn’t know how to handle the situation, nobody came to ask “ are you thirsty? Are you hungry? Are you cold?”. All the passengers required to fill up a complain but the desk wasn’t happy at all of giving forms to fill in. We asked for a refund, nothing happened of course. It is a shame, because it s the only way to get there and back and they ruin it for us. They take advantage of this, they know people will eventually get their trips but all they care is money. Shame! When returning to Lima, we found out from other tourists that this is not an isolated case. In fact, it is quite common and they are handling it the same way every time. We were lucky, our way to Manchu picchu was fine, but it all depends on luck apparently.
Written 29 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ellavoicu, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Regards, The PeruRail Team
Written 1 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

The third Hemisphere
3 contributions
1.0 of 5 bubbles
Mar 2024 • Friends
Absolutely horrible transit experience to Machu Picchu (PeruRail Expedition 33 and 84).Trains are late, no communication from staff. Everyone running around pretending to look busy. Total mess. Got to Machu Picchu more than 2 hours late. Now, after more than a 2 hour delay they put us on a return train. They took us out 1km and then returned to Machu Picchu with a failed locomotive. They want us to wait more hours with no communication. Passengers are getting aggressive and angry because instead of arriving at 10am, it is likely we will not arrive to cusco until at least 2am, maybe later, maybe not at all. Again, no information is being shared. Handled horribly. Basically trapped on a train car souring the trip to Machu Picchu and ruining our plans for tomorrow. No refunds, no restitution, no explanations. This company should be ashamed of itself. I know at least the train car I'm in will have every person writing a negative review. Unreal. PeruRail is supposed to be the largest and best rail provider in all of Peru. Turns out it's a total joke that can't be held accountable. Make sure your other plans can be cancelled if you use this service.
Written 23 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear HemisphereTheThird, We are sorry that our service didn't meet your expectations. We appreciate your comments, so we will continue working to provide the best experience possible for our passengers. Regards, The PeruRail Team
Written 25 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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PeruRail - Vistadome - All You MUST Know Before You Go (2024)

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