Inca Rail
Rail ServicesScenic RailroadsRail Tours
7:00 AM - 8:00 PM
Monday
7:00 AM - 10:00 PM
Tuesday
7:00 AM - 10:00 PM
Wednesday
7:00 AM - 10:00 PM
Thursday
7:00 AM - 10:00 PM
Friday
7:00 AM - 10:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
About
Experience a unique way to travel to Machu Picchu, exploring the Andean landscape like never before with wider and taller panoramic windows and an observation outdoor carriage including a bar. The only train in Peru with an entertainment app on board which will allow you to learn more about the train journey and the Inca civilization.
Cusco, Peru

Awards
Travellers' Choice
2023

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Tours and Tickets by Inca Rail
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(428 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles14,793 reviews
Excellent
7,447
Very good
4,428
Average
1,739
Poor
634
Terrible
545

Zan
Los Angeles, CA142 contributions
3.0 of 5 bubbles
This is the worst of the three train options to get to Aguas Calientes and Machu Picchu. On the way to Machu Picchu we took the best option which is the Belmond Hiram Bingham train, which is by far the classiest and most luxurious. The second best option is the newer Peru Rail, and this Inca Rail is the worst of the three options. We took this on our ride back to Cusco and it was a noticeably different experience. I will say it is a lot cheaper than Hiram Bingham but you also don’t get the first class service like you do on that train.

The seats on this train are very small and directly next to each other and surround a very small table. What bothered me the most though was there was a very limited baggage storage and this train rocked back-and-forth way more than the other train did. Also, it was not nearly as clean on the inside and you don’t get any food, at most you will get some coca tea, and some small cookies. There is no food service or anything like that. They do have a dome viewing car, but it was also very small. They have live music in the same viewing car, which was nice, but after taking the Hiram Bingham, this train was very underwhelming and a bit disappointing. I would not suggest taking it if you can afford the better trains.

After our train return from Aguas Calientes to the Sacred Valley, we had to take a very tiny bus shuttle, only room for about 10 people, to Cusco, which took about two hours and of course there was no air conditioning and very small seats. I am 6’3” with broad shoulders so I really struggled to find room considering everything is made for people at Peruvian heights, which honestly means very small. This was the roughest part of our entire journey and I would not like to repeat it.
Written 7 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear MrZeeLee, Thank you for sharing your experience with Inca Rail. We're sorry that your journey didn't meet your expectations, and we understand how disappointing that can be. We value your feedback about the seating, baggage storage, and shuttle bus to Cusco. We'll work to address these issues and improve our service. It's also great to hear that you enjoyed the live music and the car with observatory balcony . We'd like the chance to make things right. If you'd like to discuss your experience further or share more suggestions, please reach out to our customer service team. Thank you again for your feedback. We hope you'll consider traveling with us again so we can offer you a better experience. Sincerely,
Written 8 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joy P
2 contributions
5.0 of 5 bubbles
Apr 2024 • Family
Very well organized, beautiful comfortable train, kind English speaking staff. We used bi modal service. Buses are new and comfortable. Transport change organized very well.
Written 5 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear joypR7518ND Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. It's fantastic to know that our bi-modal service, comfortable trains, and buses met your expectations. We'll be sure to share your feedback with our team—they'll be glad to know their hard work is appreciated. We look forward to welcoming you back on board in the future! Safe travels! See you soon! Cordially, The Inca Rail Team
Written 6 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lori
Glendale, CA5 contributions
5.0 of 5 bubbles
Great service. When I was returning from trip, other passenger took my bag by mistake. Norka called all taxi drivers and found my bag.
She stayed with me until I get my bag.

Thank you for the service
Written 3 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Tourist47809247996 Thank you for sharing your experience with us! We're thrilled to hear that you received great service from Norka and that she went above and beyond to help you retrieve your bag. Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out. Safe travels! Cordially, The Inca Rail Team
Written 3 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marc R
Montreal, Canada149 contributions
5.0 of 5 bubbles
Apr 2024 • Friends
We did the All inclusive tour to Machu Picchu and I had to write a review as it was prefect. This tour as so well organized from start to finish. it was like clock work and we needed that as we had planned our flight back to Lima very tightly to the schedule and the tour stayed on time. the tour exceeded our expectations. we were served a snack on board and most others were not, a nice touch. We stayed over night in Augas Calientes and were able to work that in with the tour leaving for the return the second day. We hiked down from the mountain by choice, instead taking the bus down and we were told if we went back up to the citadel we could have used the bus down ticket then. Nice not to have to think of anything, we just followed the guides and you are well guided from arrival to the tour of the site. great way to visit Machu Picchu. Machu Picchu is a one way visit so your guide will bring you through the Citadel .....it took us about 2.5 to 3 hours. lots of photo moments. Would have been nice to have a moment to stop and just meditate but the place is quite busy. We did not feel rushed.
Written 30 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear MarcR357 Thank you deeply for sharing your experience with us! We're absolutely delighted to learn that you had a fantastic time on our All-Inclusive tour to Machu Picchu and that it surpassed your expectations. Knowing that our meticulous organization, along with the onboard snack, contributed to your enjoyment brings us great joy. Your feedback is invaluable, and we're pleased that you found the guided tour of the site to be informative and seamless. We eagerly look forward to hosting you again for another unforgettable journey in the near future! Cordially, The Inca Rail Team
Written 3 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

moonpiebaby
Marietta, GA14 contributions
5.0 of 5 bubbles
Apr 2024 • Family
Angeles and Edu helped make the experience more fun! At stops they performed an Incan story. It was a pleasant ride with beautiful landscape views at every viewpoint. A fantastic train ride to Mach Picchu.
Written 25 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear moonpiebaby, Thank you very much for taking the time to write this review. We are delighted to hear that we provided you with a beautiful experience on your trip to Machu Picchu. We appreciate your kind words about the service provided by Angeles and Edu, we will pass on your compliments to our talented onboard team. We look forward to welcoming you back for more exceptional experiences. Until then! Best regards, The Inca Rail Team
Written 26 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Travellin1234
Boston, MA19 contributions
5.0 of 5 bubbles
Apr 2024 • Business
Angeles and Fernando did an amazing job! Their service and performance were outstanding. They made our trip memorable.
Written 13 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Travellin1234, Thank you very much for taking the time to write this review. We are pleased to hear that we provided you with a wonderful experience on your trip to Machu Picchu. We appreciate your kind words about the service of Angeles and Fernando, and we will pass on your compliments to our talented onboard team. We look forward to welcoming you back for more exceptional experiences. Until then! Best regards, The Inca Rail Team
Written 15 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amanda C
11 contributions
1.0 of 5 bubbles
Apr 2024 • Family
We went with the 360 train for our trip in to aguas Calientes. If you are looking into tours, you know that this is a more expensive option than the voyager. We paid a premium price for a seat on that train and our view was TERRIBLE! Worse than the view was the customer service. Their only accommodation they were willing to make was to seat us all apart. We are traveling with a 4 and 6 year old. When we arrived at the station in AC naturally I complained about my inferior voice experience with both the product/ service we paid for and the customer service. My best advice would be to avoid this company all together and use Peru rail. Obviously, the price difference is worth it. On our way back, we took the voyager and had a WAY better view, we felt ripped off by the 360 train and completely disappointed with their inferior service- the least they could have done was offer us a free beverage, but nothing! I DO NOT recommend using Inca Rail as your train service.
Written 8 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear amandacU7305YF, We deeply regret not meeting your expectations with our 360° service. We sincerely apologize for the inconvenience we caused you. We will review your case internally, and our After Sales team will contact you to assist you with the negative experience. Best regards, The Inca Rail Team
Written 9 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joshua A
Indianapolis, IN2 contributions
5.0 of 5 bubbles
Apr 2024 • Solo
Claudia was great. She went out of her way to treat her guests. Seats were comfy and live music was fun. Clean amenities. Worth it.
Written 6 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear flipflopvibez, Thank you very much for taking the time to write this review. We are delighted to hear that we provided you with a wonderful experience on your trip to Machu Picchu. We appreciate your kind words about the service provided by Claudia, and we will pass along your compliments to our talented onboard service executive. We look forward to your return for more exceptional experiences. Until then! Kind regards, The Inca Rail Team
Written 8 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lauren K
5 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
Angeles and frank were amazing and the view was incredible. I loved seeing the scenic view! Would definitely recommend
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear K9295TPlaurenk, Thank you very much for taking the time to write this review. We are pleased to hear that we provided you with a wonderful experience on your trip to Machu Picchu. We appreciate your kind words about the service provided by Angeles and Frank. We will pass along your compliments to our talented onboard team. We look forward to your return for more exceptional experiences. Until then! Kind regards, The Inca Rail Team
Written 8 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LaCherPR
Grand Rapids, MI28 contributions
5.0 of 5 bubbles
This was such a fun and super well coordinated experience! I loved it. I will highly recommend to all my friends and family. The service on the train from Edu and Angeles was top notch. Very professional and attentive. Loved it!
Written 3 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear LaCherPR, Thank you very much for taking the time to write this comment. We are pleased to hear that we provided you with a wonderful experience on your trip to Machu Picchu. We appreciate your kind words about the service provided by Edu and Angeles. We will pass on your compliments to our talented onboard team. We look forward to your return for more exceptional experiences. See you soon! Best regards, The Inca Rail Team
Written 4 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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