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Review Highlights
Pushy and hardselling

Have been with them for few years and all good. But they started to be pushy and hard selling...not... read more

Reviewed 22 July 2018
Singapore, Singapore
Pushy staff

Bought a massage voucher from Fave. Massage was good except that staff and even the manager are... read more

Reviewed 22 January 2018
Syazwani Y
via mobile
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Traveller Overview
  • Excellent12%
  • Very good34%
  • Average18%
  • Poor18%
  • Terrible18%
22 Jul 2018
“Pushy and hardselling”
22 Jan 2018
“Pushy staff”
Suggested duration: 1-2 hours
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76 Bras Basah Road Carlton Hotel | Level 5, Premier Wing, Carlton Hotel, Singapore 189558, Singapore
+65 6339 6966
Top Selling Tours & Activities in and around Singapore
from USD 111.70
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from USD 20.10
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Reviews (16)
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1 - 10 of 16 reviews
Reviewed 22 July 2018

Have been with them for few years and all good. But they started to be pushy and hard selling...not gonna sign more package till I finish

1  Thank karenlim126
Reviewed 16 May 2018 via mobile

I was there for the AMEX offer to try out their massage with a friend. We both took the wellness body massage and boreh back mask. I have to say the service was good, with different massage to cater to different request of the customer....More

Thank Zulhelmi R
Reviewed 11 May 2018 via mobile

The therapists are consistently good. Only the consultants are hungry for sales. Their face change as soon as you turn them down. Suppose to be relaxing for spa but end up more tension. Will not return again with this type of unprofessional service.

2  Thank mysweetpea26
Reviewed 23 February 2018 via mobile

I frequent Lifespa outlet over at Orchard Gateway@Emerald and really enjoyed those massage services they offer. However, today was a disappointing experience for me. I waited for more than 15 mins for my session which was scheduled at 1230pm, yet I was told that the...More

Thank EveL349
Reviewed 25 January 2018 via mobile

I booked a session with a girlfriend to do their award winning facial which claim to be able to detox whiten rejuvenate repair etc. We were given a couple room at their Carlton Hotel branch. Deco is dated and i don like them taking record...More

4  Thank kye_sg
Reviewed 22 January 2018 via mobile

Bought a massage voucher from Fave. Massage was good except that staff and even the manager are hard-selling you the package after you're done. Seems like they just want sales and keep telling you they are CaseTrust accredited to get you to agree to sign...More

2  Thank Syazwani Y
Reviewed 3 March 2017

LifeSpa is now located at Orchard Gateway, a swanky location probably catered for richer clients. Prices are not cheap, and all prices quoted by the staff are exclusive of the hefty GST - and you only see it when the bill is being handed over...More

3  Thank Jene0388
Reviewed 7 January 2017

Already bought a package with them and every time i go there are still trying to sell me something else. Who wants to talk during a massage or facizl and worst of being push to pay more while you are not paying less compare to...More

Thank pohling c
Reviewed 4 January 2017

A lovely find when on a recent staycation at another hotel in the same area. Despite it being the busy New Year season, the spa managed to accommodate our last minute booking and even provided us with a couple's therapy room. Lovely friendly welcome on...More

1  Thank Angela M
Reviewed 17 December 2016 via mobile

I have a package from them, will never renew again as their staff is very pushy and hardshell during the masage/ facial which makes the entire experience even worse than chinatown massage.

2  Thank Cyn L
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