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Traveller Overview
  • Excellent32%
  • Very good42%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“priority pass”(9 reviews)
“laksa”(10 reviews)
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Airport Boulevard | Terminal 1 (Departure Transit Lounge West, Level 3), Singapore, Singapore
Website
Ways to Experience Plaza Premium Lounge
from USD 32.50
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from USD 34.21
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Most Helpful Positive Review
Reviewed 16 April 2016

After using my layover time to have a quick sightsee around the city I had pre-booked 3 hours in this lounge with the option of having a shower too. There was a worrying minute when I realised the lounge is on the departure side of...More

4  Thank Alan G
Most Helpful Critical Review
Reviewed 18 July 2017

Having stayed at the Transit Hotel numerous times but not having such a long layover this time I decided to utilise the lounge pass. On arrival we were greeted by friendly staff and I would say from the outset that the staff are always extremely...More

5  Thank NicolaTravelAgentAU
Reviews (219)
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All reviews priority pass shower facilities laksa long layover transit hotel between flights hainan chicken rice breakfast set hour layover food options are local dishes few hours changi jcb passengers material refreshments
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1 - 10 of 179 reviews
Reviewed 1 week ago via mobile

Had a 8 hour stop over. Lounge was lovely. Staff terrific and could not do enough except chef. Bartender and receptionist fantastic. Free alcohol in my entry was great. Coffee not great food pitifil. Got sushi to order and could not bite through nori sheets...More

Thank jillianwall
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded yesterday

Dear Guest Thanks you for your review during your recent visit to our lounge. We are happy to hear that you had enjoyed our lovely lounge and the friendliness of the staff. Your feedback on the sushi is important to us and we will certainly...More

Reviewed 1 week ago via mobile

A friendly lounge good for resting your head and legs before departure. Food and drink are good enough for a quick bite. Perhaps, the only negative is very same menu throughout the year. Unlike some close after 12 midnight, this lounge opens round the clock.More

Thank Good_Partner
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 1 week ago

Dear Guest Thank you for you kind review during your recent visit at Plaza Premium Lounge Singapore We are happy to hear that you had a good rest and enjoyed the Food and Beverages before your departure. We will inform our Head Chef of the...More

Reviewed 5 October 2018 via mobile

We used this lounge for our return journey. Quiet, bright comfortable place to rest and refuel. Good choice of food and drink that helped the hours slip by.More

2  Thank SquirtyBurt
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 8 October 2018

Dear Guest, Thank you for your review during your recent visit at Plaza Premium Lounge. We are happy to hear that you are a regular customer to our lounge and that you enjoyed our quiet, bright and comfortable lounge to rest and refuel. As always,...More

Reviewed 30 September 2018

Whilst the Plaza Premium lounge had a relaxing atmosphere my husband and I were very disappointed with the food choices that were available and any food that should have been hot was only at best luke warm. There were a lot of fish dishes on...More

Thank Debbie M
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 1 October 2018

Dear Guest Thank you for your review during your recent visit at Plaza Premium Lounge. With regards to the food choices beside the the fish items, we have our SIngapore Laksa and Chicken which is served hot, there were also other hot items on our...More

Reviewed 26 September 2018

We had a long layover for our final honeymoon destination and we are so glad that we have access to Plaza Premium Lounge. We arrived very early in the morning and we enjoyed a hearty breakfast and took a hot shower in the lounge. The...More

1  Thank Judith B
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 26 September 2018

Dear Guest Thank you for your review during your recent visit to Plaza Premium Lounge. We are happy that you had enjoyed your long layover and the hearty breakfast at our Lounge. We look forward to welcoming you back in the near future. Best Regards...More

Reviewed 5 September 2018 via mobile

A nice place to relax and chill. Also ideal to work. There are sleeping room too! Food is very nice. Not too busyMore

Thank Expedition555374
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 12 September 2018

Dear Guest Thank you for your kind review during your recent visit at Plaza Premium Lounge. We are happy to hear that you had enjoyed the very nice food and had a place to relax and chill. We look forward to welcoming back during your...More

Reviewed 3 September 2018 via mobile

Just wanted a shower before a long overnight flight after working all day and staff was rude, unwelcoming, inattentive. Singapore was kind and this entire airport and staff are aloof and rude as any I’ve ever been to. I can’t believe this is Singapore airport...More

Thank leemarie08
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 5 September 2018

Dear Guest Thank you for your review during your recent visit to Plaza Premium Lounge SIngapore Would appreciate if you could furnish me with details like the date and arrival time which will assist me in my investigation.. You may write to me at gregory.tan@plaza-network.com....More

Reviewed 28 August 2018 via mobile

While waiting for our flight , 3 hrs , stop over the lounge and was well spaced, good choices food and drinks . Today had their curry noodles and was so good especially when we have tried good noodles back home. With good wine ,...More

Thank thanarajs
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 29 August 2018

Dear Guest Thank you for your review during your recent visit to Plaza Premium Lounge We are happy to hear that you enjoyed the 3 hour stop over at our lounge enjoying the good choices of food and drinks. We look forward to welcoming you...More

Reviewed 24 August 2018

Bought an annuity plan from Etiqa Insurance and was presented with two airport lounge complimentary access vouchers. Decided to use it before departing for Nanchang and then use the remaining one on my return flight to Singapore. I like the local dishes that can be...More

Thank soh_kien_peng
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 29 August 2018

Dear Guest Thank you for your review during your recent visit to Plaza Premium Lounge We are happy to hear that your enjoyed the good food and the hardworking staff which you engaged during your stopover at our Plaza Premium Lounge. We look forward to...More

Reviewed 10 August 2018

I used the shower facility at the Plaza Premium Lounge in Terminal 1 (Changi airport). Walking through the lounge, the ambiance feels OK. However, the reception staff gave me the key with no direction so I eventually was helped by a floor staff. The shower...More

1  Thank sydney45
PPL_SG, Manager at Plaza Premium Lounge, responded to this reviewResponded 13 August 2018

Dear Guest Thank you for your review during your recent visit to Plaza Premium Lounge Singapore. We thank you for taking time in wrtitng to us, we will definetly look into your feedback as we continue to strive toward excellent service. We look forward to...More

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Questions & Answers
Ask a question
sagar164523
11 October 2018|
AnswerShow all 2 answers
Response from kato7446 | Reviewed this property |
This is a transit facility so you would have use it prior to clearing immigration & exiting the airport
0
Votes
ckm12345
6 October 2018|
AnswerShow all 3 answers
Response from PPL_SG | Property representative |
Dear Guest Yes, you are allowed to access the lounge upon arrival as long as you do not clear immigration. Thank you
0
Votes
Ting S
16 August 2018|
Answer
Response from Jspn |
american express ascend
0
Votes