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I have a terrible and unpleasant experience with the bad customer service provided by the One Faber Group staffs. I have utilised the rediscover Singapore vouchers with Klook for my cable car ride. Klook has sent me 5 QR codes for 5 tickets bought. Upon entry to board the cable car, the staff claimed that there was issues with 2 of my QR code tickets. She then advised me to go to the ticketing counter to redeem the 2 QR code tickets which have issues. I then proceed to the ticketing counter as per her advice. However, the staffs at ticketing counter gave me a different advice. They requested that I have to pay for the two tickets which have issues. After which, I have to write in to Klook to request for a refund for the 2 tickets paid. I then asked the ticketing staffs for a better alternative to resolve my ticketing issues. I explained to them that it is unfair for consumers to pay for the tickets out of their own pockets and has to chase the refund from Klook due to the glitch by Klook. I tried patiently to reason with them. The staff then tried to call Klook for half an hour but in avail. I had to wait for them to resolve the issue. I wanted to speak to the manager but could only get him 15mins later. In the end, he did not provide a satisfactory solution to my problem and keep emphasing that the problem lies with Klook and not with One Faber Group. This is certainly a very unpleasant and bad customer service provided by One Faber Group. I feel that I was being penalised for some glitches in the travel app. Especially in consumers' views, they did not provide an amicable solution to the issues which were not caused by consumers. I will certainly not recommend any family and friends to take cable car rides because of the customer service provided was utterly disappointing, unsatisfactory and unprofessional.…
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Date of experience: December 2020
Helpful
Response from OneFaberGroup, Guest Relations Manager at Singapore Cable Car
Responded 2 weeks ago
Dear yunempire, Greetings from One Faber Group! Thank you for sharing your view of the Singapore Cable Car. We apologise for the inconvenience and unpleasant experience that you had encountered. Do allow us to also clarify that bookings under the use of the Singapore Rediscover Vouchers are based on third party booking sites provided by the government and the QR code are issued by these agents and cannot be replaced directly by One Faber Group as One Faber Group will only be able to validate and issue the tickets based on the validity of these QR codes. However, we thank you for your feedback once again and please be assured that the matter has been brought up to the relevant departments to look into the matter to improve on areas that we lack in. Once again, thank you for your feedback and we look forward to welcoming you again. Sincerely, One Faber Group.
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Booked stargazing dinner with singapore cable car, welcome drink before boarding, 1.5 hrs of 3 full round cable car trip while having dinner, i have salmon set which comes with red wine and coffee. Dont be nervous to finish your food like me as it turned out theres more than enough time to eat in the cabin. Breathtaking view of night scenes, plenty of photo taking in cabin. Staff was fast enough to change my menu at every stop.…
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Date of experience: November 2020
Helpful
+1
Nice and scenic ride . Came during non peak period , so no queue , which is great . Took both the Mt Faber and Sentosa Lines and both views were great .
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Date of experience: October 2020
1 Helpful vote
Helpful
+1
In such an unprecedented moment, traveling suddenly becomes a dream. Good to take a nice joyride in our own town and enjoy what we actually have! I would say not too bad afterall!
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Date of experience: September 2020
1 Helpful vote
Helpful
I have traveled to many places till now however this was my solo trip to Singapore. I went to Sentosa Island by the Singapore cable car. This was a wonderful experience. You can see the whole Sentosa Island from the Top, especially Universal Studios (one of the attractions of Sentosa Island). I just love the ride. It is of around 5-7 minutes ride but it's amazing. I would highly recommend the visit once at least. Whenever you get a chance to visit Singapore you must visit there.…
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Date of experience: October 2019
2 Helpful votes
Helpful
Response from OneFaberGroup, Guest Relations Manager at Singapore Cable Car
Responded 27 Aug. 2020
Dear 01aditya, Greetings from One Faber Group! Thank you for sharing your review of the Singapore Cable Car. We are happy to know that you have enjoyed the ride with us. Indeed, the whole experience gives you a unique view from the urban view across the highway towards the beautiful greeneries into Sentosa Island. Did you manage to catch a glimpse of the Merlion Statue during the ride? Once again, we are glad that you had enjoyed your solo trip and made us part of the experience. We look forward to welcoming you again soon. Sincerely, One Faber Group.
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