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Estheva Spa

328 North Bridge Road Raffles Shopping Arcade # 01 31 30 | (You may enter the hotel via level 3 of Marina Square), Singapore 039594, Singapore
+65 6266 6833
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Review Highlights
First & Last.... Lousy..... overrated!!!!

We visited the spa on evening on Friday of Wednesday 6th April 2018. Looking forward to a five star... read more

Reviewed 2 weeks ago
rainbowsweets
,
Singapore, Singapore
via mobile
Really great facial, and enjoyable experience

Visited on the weekend after receiving a gift voucher for my birthday and am very surprised to see... read more

Reviewed 8 August 2017
EG88
,
Melbourne, Australia
Read all 12 reviews
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Inspired by the natural thermal spas in Southern Italy, ESTHEVA continues the ancient art of enhancing beauty and wellness in a relaxing and luxurious spa environment. We are idyllically located by The Lawn of Singapore's famous Raffles Hotel, a unique oasis of tranquility in the Heritage and bustling Central Business District [and yet a stone throw away from Singapore F1 Grand Prix Circuit]. ESTHEVA has long garnered a reputation over the years for being a top luxury day spa in Singapore for well-heeled tourists, expatriates, famous celebrities and the local community. It has also been prominently featured as a famous Singapore tourist attraction by the Singapore Tourism Board and in various prestigious overseas spa magazines, the only Singapore spa listed and featured in Conde Nast Traveller's list of Asia's Best City Spas to visit in 2011, and the only day spa to win Singapore's Top Luxury Day Spa Award from 2006 to 2014 in The Best of Singapore as voted by readers and editors of Singapore Tatler.
  • Excellent16%
  • Very good16%
  • Average16%
  • Poor16%
  • Terrible36%
29 Jun 2017
“'Disappointed' is an understatement”
2 weeks ago
“First & Last.... Lousy..... overrated!!!!”
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LOCATION
328 North Bridge Road Raffles Shopping Arcade # 01 31 30 | (You may enter the hotel via level 3 of Marina Square), Singapore 039594, Singapore
CONTACT
+65 6266 6833
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1 - 10 of 12 reviews

Reviewed 2 weeks ago via mobile

We visited the spa on evening on Friday of Wednesday 6th April 2018. Looking forward to a five star experience with total relaxation we were in wind down mode as we entered the spa. Welcomed by one therapist, we anticipated a lovely and complete relaxation...More

Thank rainbowsweets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTHEVA, Guest Relations Manager at Estheva Spa, responded to this reviewResponded 1 week ago

Dear Customer, Our deepest and sincerest apologies for your unsatisfactory experience. We have investigated the case and found your feedback to be accurate. As such we feel your frustration and are very disappointed that you have lost confidence in your first experience with us. We...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Visited on the weekend after receiving a gift voucher for my birthday and am very surprised to see the reviews below than are less than favourable. I called on the Tuesday before to make a booking and had no issues in obtaining my requested time...More

1  Thank EG88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 17 August 2017

Thank you for the lovely and constructive feedback. It was heartening for us to know that you enjoyed your time with us and we are very happy to hear that our facial exceeded your expectations. Your feedback on areas of improvement is equally important to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

Took EIGHT months to arrange an appointment for a couples' massage with them. We received a voucher as a gift for the treatment in November, soon after which the spa began the process of moving from Raffles Hotel to Marina Mandarin. However, the spa kept...More

Thank sabby04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 June 2017 via mobile

I found Estheva Spa on the internet and selected it, for its promise of "best", "luxurious" spa experience. I appreciated the courtesy extended by the staff and attempts to please. However, for the price charged, the service was far from refined....in fact, clumsy. The massage...More

1  Thank Chrisgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 15 July 2017

Dear Chrisgan, Thank you very much for your feedback. We are very sorry and disappointed to hear that your experience fell short of your expectations. We always strive for every customer to leave with a positive memorable experience and most importantly to feel rejuvenated. It...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2017

I have been going to this spa for more than 10 years. What I like about it is the safe environment provided for its customers. There are no pushy sales staff asking you to spend more money after each visit. A hot welcome drink and...More

Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2016

Had a massage there recently and it was a horrible experience. The masseuse was very rough and caused a lot of pain, even after mentioning that it wasn't terribly pleasant, she didn't seem able to change her style. The person I went with who also...More

Thank Quemaduras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2016

I got a gift coupon from my lovely girlfriends for a prenatal massage at what was supposed to be one of the best places to get one in Singapore. I called the day before for my appointment and after changing the time three times, got...More

Thank Nagalakshmi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014 via mobile

I went to this spa with my colleuge as I've seen in the internet that it's a luxury and award winning spa. I know it's pricy but I thought it's worth paying for. But to my disappointment, it did not meet the standard to charge...More

5  Thank Sherlyn Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 29 August 2014

Dear Customer, Thank you for taking the time to give us your feedback on your recent experience at our Spa. We apologise that our services did not meet your high expectations of us. However, for readers to gain a fair perspective, we would like to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

I have been a regular customer of Estheva for 17 years. I love the consistent cleanliness, the neatness, cosiness, soft soothing music & aromatic scent that characterize the place. Not lesser is the honest & value-for-money service provided & the quality of products used. It...More

Review collected in partnership with this attraction
1  Thank cwl0104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

I am a regular customer of Estheva and I have generally been pleased with the quality of service. Unlike the other spas I have been to (and they are reputable ones with recognizable branding), there has never been hard selling by the spa manager or...More

Review collected in partnership with this attraction
1  Thank SGPMrsBaptist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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