Time of year
Elen Czar wrote a review Mar. 2020
I just wanted to share the most traumatic experience I had at my first and definitely the last visit to Osana Wellness Cafe. Arrived at the place with two other vegan friends, we were meeting for the first time and were actually at a business meeting. I was the one suggesting the place because I thought they had a good reputation. We were all super excited to try their vegan meals. The first cold shower was everything we tried to order - which was in the breakfast menu - was served only after 1 pm. I thought was a bit lame because if it was listed as breakfast, at we were trying to order by noon why the hell you tell me you serve breakfast only after 1 pm? Anyways I didn't make the rules so my guests set down to choose something else and Waleed showed me other breakfast options but none of them was vegan apart from the boring PB toast, so I asked about the smoothie bowls. Second cold shower. The smoothie bowl labeled as vegan friendly PAY ATTENTION HERE! Comes with granola that is made with HONEY! and also comes with chocolate chips that are not vegan friendly. I was like wow, and replied to him, you guys shouldn't label something as vegan because imagine if I haven't made such a question for you? I'd ended having something labeled as vegan which is not vegan. Are you ready for the next most disappointing thing? I'm disgusted! Waleed then suggested to me the tofu scramble. I was like sure. That dish comes with a toast and I wanted mine with gluten-free sourdough bread so I double-checked, is the sourdough vegan-friendly? He said yes. I ordered it and I also ordered a chai latte with almond mylk. I also tried to order some energy balls and little bars they had in their fridge but EVERYTHING had honey on it, then I again, look at Waleed and asked him, is there vegan dessert? He pointed me what was vegan with no honey and I just answered no, thank you. I went back to my table which was right in front of the kitchen and the cashier, my dish comes out of the kitchen, I look at it, the bread looks very pretty, the salad looks a bit boring and the portion of tofu scramble looks quite small but whatever. I have a sip of my chai latte, keep talking, then I have a bite of my bread which tastes very good (definitely not sourdough taste), then I had a bite of what is supposed to be tofu scramble. My heart starts racing immediately. I've been vegan for 5 years, haven't had animal products since then, but I know what I just had cant be tofu. I ask my colleague to look at my plate because that doesn't look like tofu to me. He called the staff and guess what they serve me? SCRAMBLED EGG. So it took probably me 12 freaking minutes to decided what to order explaining this human been called Walled because my diet restrictions, and he served me EGGS!!! I just could NOT stop asking him how disrespectful he could be with me and where was his head when I was talking to him. Why? Why he did do that when I has endless time about the entire menu and all the vegan options. And I swear communication wasn't a problem. I made sure the whole restaurant noticed what happened to me. After a few minutes, the kitchen tried to replace my dish which obviously I did not accept because if they label something as vegan and is not like the granola, the chocolate chips, and they serve eggs instead of tofu I cannot imagine what they would serve when you ask for a vegan mayonnaise for example. I wanted to cry, my legs were shaking my arms was just weak. Being vegan, order vegan food and be served with ANIMAL BASED FOOD is an insult. It's unacceptable. As the manager was off and I went to talk with the reception she said she felt sorry for me but because the place is vegetarian and receives a lot of vegetarian customers this type of thing happens. So a vegan be aware where you eat, and which kind of business you support. I'm sending an email for the owner and I hope they don't allow this happening with anyone ever again or they simply STOP lying for their customers saying they are a vegan-friendly place. Ps. and if you wonder if they gave me the money back, yes they did, before I leave the place which honestly doesn't make any difference because do you really think 200le takes the trauma of being served animal food out of my life? Or the fact that I contribute to hurt a chicken and participate in this whole egg industry? No it doesn't.…
Date of experience: March 2020
Response from SteveD4225, Owner at Osana Family Wellness
Responded 21 May 2020
Hi Elen We've never met but I know of you from Dahab. It's taken me, as one of the owners of Osana, so long to reply to you as I have been so appalled by your review and your attitude and have been trying to think how best to respond. It seems that from the get go you were out to get us which as a restaurant owner yourself I find very worrying. There are a number of factual inaccuracies in your post which I will address. In the smoothie bowl chocolate chips are an option... this is clearly stated on the menu. If you want it vegan then you have it without the chocolate chips, it's written there in black and white. The 'honey' that you refer to is actually what in Egypt is called Black Honey, Asl Eswet, which is actually Molasses, completely Vegan, the by-product of sugar production. We do not label anything as vegan that is not I can assure you. If it has honey in it then it is not labelled as vegan. What happened at the counter is that you were standing there Uhming and Ahhing while a sizeable line built up behind you and you aggressively and demandingly spoke to Waleed, 'this human being' as you disparagingly refer to him as. He asked you if you could please wait whilst he served other customers who had no been waiting for some time which you refused so whilst he is trying to keep you and other customers happy when you finally made up your mind he mis-heard your order. Of course you should not have been served eggs, that is completely wrong, but your attitude and entitlement at the counter unfortunately contributed to this. You have posted this same review in every public forum that you can find. I sincerely hope that when you make an error in your own restaurant, as will happen, that the unlucky customer doesn't respond in the way that you have. Have a nice day Steve
HassanElNahas wrote a review Jul. 2019
Cairo, Egypt380 contributions175 helpful votes
I love this place for so many reasons. First and foremost, the sense of calm you get when you walk into their walled off garden entrance. Second is the range of classes (exercise) and spa services that they offer in a clean environment. Lastly would be the very friendly and helpful staff working the kitchen and the grounds. The reasons it’s not an easy 5 star review, is two-fold. First the food : while I love that it healthy and all vegetarian, the taste is inconsistent. I can order the same dish 3 times in a month and it might taste differently each time. It’s never bad but they need to work on that. The other is the reception staff. Some are beyond excellent (Mohammed for example) but too many are too busy chatting on their phones or to each other to give the customer standing in front of them priority. Especially annoying when you are trying to sign in for a class that is about to begin. Address those two issues and this place would be a true oasis of calm in every sense. PS love that they serve complimentary water with fruit. Also Reham Alaa’s yoga classes are excellent.…
Date of experience: July 2019
Humphrey E wrote a review Oct. 2018
Cairo, Egypt59 contributions21 helpful votes
i like this place, they have interesting classes for children and adults. pass by if your interested in a yoga class or just for a lil organic produce on fridays.
Date of experience: October 2018
Ismail Seifelnasr wrote a review Sep. 2018
Cairo, Egypt7 contributions6 helpful votes
I love this place. It's a hidden gem in Maadi. Great breakfast, lunches and early dinner. They close at 8. They're a family wellness place with excellent food and beverage choices.
Date of experience: September 2018
Mrs A A wrote a review Jul. 2018
London, United Kingdom38 contributions23 helpful votes
This is a a friendly family place for family health and activities like yoga. The owners have worked hard putting a cafe and creating a lovely garden for the children. It's worth a visit for someone that is need of relaxation.
Date of experience: June 2018
1 Helpful vote
Response from Steve D, Owner at Osana Family Wellness
Responded 22 Jul. 2018
Thanks for the lovely review!!! Is there anything we could do to earn 5 stars?