Mekong Express

Mekong Express, Phnom Penh: Address, Phone Number, Mekong Express Reviews: 3/5

Mekong Express
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Suggested duration
More than 3 hours
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3.0
523 reviews
Excellent
83
Very good
135
Average
103
Poor
47
Terrible
155

Cyril Grace R
General Trias, Philippines67 contributions
nice ride
Sep. 2019
very smooth and transfers of this bus. we travelled for almost 10-12hrs crossing boarders of Ho chi mihn and siem reap
Written 11 May 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ElisabethAyalaQuiroz
Chaiten, Chile2 contributions
Total scam
Jan. 2020
Genuinely the worst bus company in existence. They will leave you at the border if you don't pay them extra money. Total scam.
Written 15 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

David I
Hove, UK30 contributions
Scam bus company
Jan. 2020
Great bus company if you want to get left at a border and nearly run over by aggressive employees. 10/10.
Written 15 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mika L
12 contributions
Slow ride phnom penh to hcmc
Feb. 2020 • Couples
We decided to take the bus from phnom penh to ho chi minh city.
With the time We need at the airport We figured out it would almost take the same time.
And much better for the environment.
The ride was slow and smooth and it was interesting to See the Countryside.
The bordercrossing was a bit of a hassle.
Be sure that your visa is ok.
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sohjimguan
Klang, Malaysia47 contributions
Good Bus Company
Feb. 2020
The bus was clean and left on time & they provide free snack & water. The co driver also talked to us tourist in English to inform us of meal stops and also arrival in Phnom Phen station. Only downside a lot of taxi tout at the bus station in Phnom Phen trying to rip you off when you get off the bus.
Written 22 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Teresa R
Barcelona, Spain42 contributions
We got scammed at the counter!!
Feb. 2020 • Couples
We were scammed by the ladies at the counter in Phnom Penh when buying tickets from Phnom Penh to Sihanoukville!! They gave us tickets from another company because ME does not operate this route, we found out as we arrived at the hotel that the price ranges are different, so right in our face, those ladies pocketed 4-8$ and we don’t even know if the ticket is valid (it was a hand written ticket, no signature, not price written on it).
Been trying to get some answer from the company but I guess it’s a lost cause.
BE CAREFUL, always check the prices first, I never thought I’d be scammed at an official counter, but here I am.
Written 18 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alex H
9 contributions
Best bus company we used during our time in Cambodia
Feb. 2020 • Friends
Took this bus from siem reap to phnom penh. Bus was fully air conditioned (we were actually too cold), comfortable seats with plenty of leg room. Water and snack provided, there was free wifi but this was intermittent and the password wasnt advertised. We made 2 stops - both with acceptable western toilets. The total journey time was about 6.5 hours so shorter than advertised.
One thing to note, we were dropped off at the Mekong express bus station not the central bus station which made planning our onward travel a bit more tricky as we assumed we would be dropped at the main terminal.
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa H
11 contributions
Misleading information, poor customer service
Jan. 2020 • Solo
I booked this bus from Phnom Penh to Siem Reap. I booked it online, and I chose this company as their website stated that they dropped off in the centre of Siem Reap, by my hotel. The journey was delayed by about 1.5 hours. The bus was grotty. The A/C stopped working properly half way into the journey. But the most frustrating thing, for me and other customers, was that contrary to the information provided on their website and on our tickets, the bus stopped 5km outside of the city with no explanation. When myself and another passenger queried this, we were informed that buses no longer are allowed into the city, and the company had updated their information online 2 months ago, which clearly wasn't true. Moreover, they did not offer any reimbursement nor contribution towards our taxi, despite us paying more for this bus for the convenience of a city centre drop off. Highly dissatisfied with this service and their approach to managing their mistakes.
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kym Blair
Tampa, FL75 contributions
Express boat from Vietnam
Jan. 2020
We spent the night at a waterfront hotel in Chau Doc, Vietnam. The Mekong Express pick us up from our hotel, prepared all paperwork for our Cambodia visa, escorted us through the border checkpoints, then zoomed up river to Phnom Penh. Very easy. Very efficient. Very low cost. This was a fun experience, and a quick way to cross the border. Highly recommend, either direction.
Written 24 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jebat
Malaysia7 contributions
Worst experience ever!
Jan. 2020 • Couples
We were travelling from Pnom Penh to Saigon. Do not put such high expectations on this company. The bus was delayed for an hour. The ac was mulfunction, waited for them to repair for an hour. After disembarked, ac still not function. We were asked to change to an older, run down bus. The bus driver drove very dangerous as he knows he is already an hour late, but upon arriving in saigon he drove leisurely despite no trafic jammed or not even a single car or motorcycle in front of the bus. Few other travellers who are also running out time as few hotels in saigon do not allow late check in, and us who were rushed for the next bus asked the driver to drive faster. However they laughed and drove even slower!! 10km/hr what do you think!!!!! The wifi also just an advertisement, toilet is also just an additional props on the bus. everything on this bus is a scam!! Please, don't ever ride with this company!!!!!
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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