When you select a tour guide 1/2 way across the world, there's a lot of faith and hopes in the selection. They overdelivered. Combining local knowledge with excellent English and consideration for our interests and needs, they could not have done a better job. To top it off, when I had trouble with China Airlines, they stepped in and saved the day. Way above their responsibility. I can't recommend them more highly.

I contacted them via WhatsApp to enquire about picking my teenage daughter up and driving her from Ha Giang to Hanoi after an unfortunate incident on the bus journey to Ha Giang. The communication was faultless, and reassuring. I was contacted to inform me my daughter was safely dropped off. She reports that the driver was friendly and kind and the journey was fault free. Would 100% recommend them.

UP Travel Vietnam was the excellent trust travel agent to deal with in Vietnam. My group had 20 ppl for ship excursion 5 days in Vietnam. From the first time initial contact with the local contact Lily to the end of the tour guide provided in 5 different cities, the experience on customer/detail oriented with the prompted responses on various changes of itinerary can't be better! No doubt I will go back to engage this company on any future trip and BIG THANKS to all the hard works services of UP Travel Vietnam and best wishes for their success in many, many years to come.

We booked the service for our trip to Ha Long Bay, and it was the perfect. The car was spacious and luxurious, and our driver was very professional. Lily, our travel assistance was very caring along the trip and we even got to stop for a quick bite and photo opportunity.

We had to arrange a last minute return trip/pick up from the airport in Ho Chi Minh City for our boss. Lyon and Katie were both prompt and great in assisting with the arrangements. They were helpful and proactive in asking the right questions to ensure everything goes smoothly. The assigned driver was on-time, car was clean and nice. It was an absolutely amazing and pleasant experience dealing with them. I will not hesitate recommending them to anyone who requires transportation assistance there.

I just want to thank the driver and Katie for their incredible help in reuniting me with my wallet that I had forgotten on the bus. I got a call when I was already in Hue saying it had been found and instead of me having to return back to Hoi An the next day to get it, Katie offered to take it back for me. Great and very professional.

I would highly recommend Katie and her team to prepare your trip to Vietnam. We told her what we were interested in and everything was planned perfectly. Their attention to detail was above and beyond from the hotels, the car service, the tours. Absolutely nailed each aspect of our trip. We can't thank them enough for the expriences that we got.

A very fun trip with lots of famous delicious food in Hai Phong city. Clean, luxurious car, polite driver. The tour guide is enthusiastic and fun. My friends and I were very satisfied with the trip and will continue to support

Katie Nguyen from Up Travel Vietnam has done an absolute superb job with helping plan our trip to Vietnam. Her attention to detail and amazing customer service has been one of the best I’ve experienced. We highly recommend working with her with your upcoming travel needs to Vietnam.

We were 2 families and we visited the north of Vietnam. We had wonderful time and we really enjoyed our journey also thanks to Katie from Vietnam Private transfer, who constantly took care of us, organizing our daily transfers and solving difficulties or inconveniences when they occurred. She was always very positive and available and she provided us with careful drivers. A warm THANK YOU from Sandro & C.