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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Name/address in local language
Phone Number:
+84 4 3718 5750
Website
Saturday
Closed
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Hours:
Mon - Fri 08:00 - 20:00
Sat 08:00 - 18:00
Description:

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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Book In Advance
More Info
USD 118.00*
and up
Day Trip to Bac Son Valley from Hanoi
More Info
USD 198.00*
and up
Overnight Bac Son Valley Tour

TripAdvisor Reviewer Highlights

Read all 255 reviews
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  • 230
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    Very good
  • 1
    Average
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  • 1
    Terrible
3 weeks in Vietnam

We had a fantastic 3 weeks in Vietnam thanks to Susan. She is amazing! From the very first email we had fast replies and nothing was too much trouble. We only changed a couple of... read more

Reviewed 2 days ago
DoonaB59
,
Melbourne, Australia
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255 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Melbourne, Australia
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed 2 days ago NEW

We had a fantastic 3 weeks in Vietnam thanks to Susan. She is amazing! From the very first email we had fast replies and nothing was too much trouble. We only changed a couple of things on the suggested itinerary. It was so easy and stress free. The cars were never even a minute late and our guides were knowledgeable... More 

Helpful?
Thank DoonaB59
Ruesselsheim, Germany
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We recently did a trip to the south of Vietnam and were pleasantly surprised by the punctual and reliable and knowledgeble service of Liliana Pham and the whole team at Custom Vietnam Travel Day Tours. From the welcoming at the airport to the choice of hotel in Ho-Chi-Minh-City to the sampan-tour on the Mekong river to the choice of hotel... More 

Helpful?
Thank bkc899
Sydney, Australia
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

I spent a week in north Vietnam, traveling with my two sons (11 and 16). Custom Travel helped organise the whole itinerary, taking the hassle out of the process and making good suggestions based on practical experience, without ever making me feel like I was losing control. Based in Vietnam, their advice was useful and their pricing was very reasonable.... More 

Helpful?
Thank MGCambrai
Tucson, Arizona
1 review
Reviewed 1 week ago

We toured northern Vietnam. Susan gave us great service! We could contact her at any time. Truong was a great guide. Our driver was skilled and made it a safe trip.

Helpful?
Thank stevewallace2017
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

We used Custom Vietnam for two separate day trips to Ninh Binh and Cuc Phuong National Park. Both days included a private driver in addition to the tour guide. The guides were well informed and spoke excellent English. The company was incredibly responsive to any questions we had and made the planning easy. Would highly recommend this group!

Helpful?
Thank Morgan S
Spruce Grove, Canada
2 reviews
Reviewed 2 weeks ago

From the time we were picked up at the Airport in Hanoi to leaving Siem Reap, Cambodia over a 3 week span the service of the Company Custom Vietnam Travel was excellent. We felt safe and were comfortable. Our Holiday was action packed, never a dull moment. Our were guides friendly and helpful. We were amazed at the flexibility and... More 

Helpful?
Thank Diane M
1 review
Reviewed 2 weeks ago via mobile

I did a day trip to bac son valley with these guys. Cant recommend it highly enough, such a beautiful area! Probably my favourite day in Vietnam. Very professionally ran and friendly service.

Helpful?
Thank Jamie K
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Jamie K, Thank you very much for spending your busy time and wrote us the review. Bac Son valley is our new discovery. It offers very scenic landscape and authentic culture of the locals. We are so grateful to you for your trust and having booked the day tour. We are doing our best to bring more people to... More 

Geneva
Level Contributor
26 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

We booked a 3-night, 4-day little tour through this company.I compared their offer with others and they were more complete, more rapid and not more expensive. They picked my daugher and me up in Hanoi, took us to the Ninh Binh area for the big Buddhist complex, hiking in the the national park, visiting the monkey refuge center, a boat... More 

Helpful?
Thank BarbaraTravels
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear BarbaraTravels, Thank you so much for taking the time to write us this review! We're so glad to hear you and your daughter had such a fantastic time out on the private trip (Hanoi - Ninh Binh - Halong Bay) with us. We're lucky here to have such brilliant guides like Peter who specifically orientate their tours in a... More 

1 review
Reviewed 3 weeks ago

I was looking for a tour company to arrange a tour of Indochina, My google search came up with Custom Vietnam which had excellent reviews, I wasn't disappointed. My contact person was Susan Nguyen (Ms), Lovely young lady and so helpful. My requirements were 17 day tour of specifically Vietnam, Cambodia and Laos. Susan organized everything, hotels, transport, internal flights,... More 

Helpful?
Thank Gus G
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Gus G, Thank you very much for taking the time to review your recent Indochina experience with us. We are delighted to hear that our services met your expectations and you really enjoyed working with Susan, your contact person, in arranging your 17-day tour. Vietnam, Cambodia and Laos are actually quite different from each other regarding with both sightseeing... More 

Portland, Oregon
Level Contributor
27 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

We needed help with our planning for a two week trip in Laos which needed to include a region called the Four Thousand Islands. Sitting in New York trying to figure out how to get there, where to stay, and how to see everything, proved to be more of a challenge than we anticipated. We googled travel in SE Asia... More 

Helpful?
Thank Sue122746
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Sue122746, Many thanks for taking the time to write a review! We greatly appreciate it and are glad to hear that you had a great trip after long time putting things together with Minh, our gem travel specialist! We will pass on your kind words to her and I am sure that she will love to read your compliments.... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?