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Indochina Pioneer

#219 of 1,573 Tours in Hanoi
Hanoi, Vietnam
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About Indochina Pioneer
Indochina Pioneer Co., Ltd is a fully licensed Vietnamese International Tour Operator who offers personally customized package tours all over Vietnam, Cambodia and Laos. Whether you are part of a group tour or on a tailor made itinerary, our staff both in the offices and out in the field will ensure that your every need is catered for. At Indochina Pioneer we believe passionately in the ethos of customer service and care.
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Indochina Pioneer
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Andrea G wrote a review Apr 2021
1 contribution
We had a trip scheduled for March, 2021. We were informed we needed to reschedule the trip because of Covid and told by the owner November of 2021 would be suggested. The trip was paid in full. I have emailed numerous times, and no one will now respond to any emails about rescheduling or refunding any of the funds. I have emailed both the owner and the original agent who booked our trip. I have also attempted to reach by phone with no return phone calls. This company basically took thousands of dollars and has made no effort to assist with rescheduling this trip.
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Date of experience: March 2021
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Natahia M wrote a review Apr 2021
Sydney, Australia9 contributions
My sisters and I booked and paid in full 2019 for our tailor made tour thru Vietnam and Thailand which was to take place in August 2020. Pandemic hit and of course we had to cancel, still waiting on refund and all communication from them has ceased 😏👎🏽 no responses to any of my emails.. 🤦🏽‍♀️
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Date of experience: March 2021
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Nhu A wrote a review June 2020
Alexandria, Egypt2 contributions1 helpful vote
Group of 10 ppl. We were very unhappy with the service. We used them five years ago and they were excellent but the quality has gone down dramatically. They couldn’t even communicate to us properly. Tell the hotel front desk to pick us up for the airport the wrong time not just once but twice!!! We ended up having to take a taxi to the airport ourselves and didn’t even get a refund from that. There were limousine service to sapa that were supposed to be private but we ended up sharing it with someone else. They couldn’t resolved the issue and we ended up having no room to put our luggages and were squished for 6 hrs ride. There were soooo many things that the list go on and on... there are way better companies out there so save yourself some headaches and don’t use them. I’m still pissed at their service even after few months!!!
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Date of experience: December 2019
2 Helpful votes
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Marion wrote a review Mar 2020
Tokyo Prefecture, Japan4 contributions
We had a wonderful 7-day trip last July; Kata was awesome to work with. So professional, reliable and helpful!
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Date of experience: July 2019
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Response from IndochinaPioneerTeam, Manager at Indochina Pioneer
Responded 31 Mar 2020
Hi Marion, Thank you for taking the time to review us! I’m sure that Kata will be thrilled to hear this. We’re always improving our tours and expanding our destinations year by year so I encourage you to come back and check us out again soon to see what’s new! Thanks again – we appreciate it! From Indochina Pioneer Team
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Mary Y wrote a review Mar 2020
Milwaukee, Wisconsin11 contributions15 helpful votes
Liam did an amazing job putting together an itinerary based on phone/text conversations. We told him the where and what and he did the rest. The accommodations were beyond expectation, the guides were unbelievable friendly, and the places we were taken were spectacular. Having guides and drivers is worth every penny. So much time and money would have been wasted had we tried to accomplish this ourselves. We got to experience so much more because of our guides local knowledge. Lastly, how great it was not to worry about how we were getting to the next adventure. Had we not used Indochina Pioneer I truly believe I wouldn't have as many astonishing memories.
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Date of experience: March 2020
1 Helpful vote
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Response from IndochinaPioneerTeam, Người quản lý at Indochina Pioneer
Responded 30 Mar 2020
Dear Mary, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and are happy to know you find the time in Vietnam amazing. It is wonderful that you've not only enjoyed all the destinations but also had a great time travelling with our guides and drivers. Our mission is to create a unique holiday that fits you and you only, and the best reward for us is to hear how everything has met your expectation. We have passed off your kind words to Lam, and that has absolutely made his day. Thank you, and we hope to see you again soon in Asia! From Indochina Pioneer Team
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