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Open today: 12:00 am - 11:59 pm
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Certificate of Excellence
Traveller Overview
  • Excellent59%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible5%
Travellers talk about
“film night”(2 reviews)
“happy hour”(13 reviews)
About
Ha Long Bay (Descending Dragon Bay) is a UNESCO World Heritage site and one of Vietnam's most popular places to visit. Ha Long Bay covers an area of 1,500 km2, including 1,960 limestone islets and karsts which rise majestically out of the emerald...more
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Hours Today: 12:00 am - 11:59 pm
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Contact
Kiosk 24 Tuan Chau marina | Tuan Chau Island, Halong Bay 200000, Vietnam
Website
+84 91 323 43 53
Reviews (255)
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194 results
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108
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All reviewshalong tours bookingfilm nighthappy hourone nightevening and early morningcruise managerfree drinking waternice balconysquid fishingbed was very comfortabletitop islandlong trip from hanoibuffet stylerowing boattop deckrooms are cleansea kayaking
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1 - 10 of 194 reviews
Reviewed 2 weeks ago via mobile

Wifi only available in restaurant level. Food nice, mostly Vietnamese and plenty of it. Rooms large, nice balcony, lovely big shower. Bed hard. 2 king singles pushed together with 2 sheets overlapped to fit. Plenty of lights and aircon good. Only 1 key per room....More

Thank Maree H
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 2 weeks ago

Dear Maree H, Thank you for sharing your feedback on your experience with us at Syrena Cruises. We are delighted to learn that how much you enjoyed your experience as same as you loved our property, our cabin, it's facilities and activities on board. The...More

Reviewed 2 weeks ago via mobile

This cruise was wonderful, the place is fantastic, the trip is romantic and the staff is perfect, I suggest to do this trip because is particularly exiting, Antonella& Giuseppe from ItalyMore

Thank arabanto
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 2 weeks ago

Dear arabanto, We are thrilled to hear that you enjoyed your experience with Syrena Curises and thank you for choosing our cruise for your trip. We are also delighted you enjoyed scenery and for noting the conscientious of our staff which you received from the...More

Reviewed 7 August 2018

Loved this tour, our room was great with big windows & balcony to view all the beautiful islands, it was so peaceful cruising along. The staff were great especially the coordinator Jackie Phat & our little tour guide Miss Lee who also did a great...More

Thank Joyfull64
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 8 August 2018

Dear Joyfull64 Thank you for taking time to share your experience with Syrena Cruises on the TripAdvisor community. We are delighted you chose to stay at Syrena Cruises on your recent trip to Halong Bay. We pride ourselves on our team, ensuring each and every...More

Reviewed 29 July 2018 via mobile

Had a chance to be on the Syrena Cruise to Halong Bay. The staff are friendly. The cruise is good, neat and clean. I would rate the food to be at the top. All the dishes were delicious. They take you to the caves, titop...More

Thank AshokMela
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 9 August 2018

Dear AshokMela, Thank you for taking time to write a review on Tripadvisor regarding your experience at Syrena Cruises. I am happy to learn that you enjoyed our cruise as well as it's facilities, especially our food and attentive staff. I hope that we are...More

Reviewed 4 July 2018 via mobile

We joined this cruise with trepidation based on the recent reviews and the somewhat different outer appearance of the boat compared to the pictures. But much to our pleasant surprise it was comfortable, clean, nice food and friendly staff. It could have been a bit...More

1  Thank avid_traveller2000
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 9 August 2018

Dear avid_traveller2000, We appreciate your comments that you have written in relation to your experience at the Syrena Cruises in Halong Bay. I am also glad that you enjoyed the friendly atmosphere that the cruise provides. We look forward to welcoming you back to the...More

Reviewed 11 June 2018

Our first visit to Halong Bay was made memorable by the crew on board Syrena. Specially the hostess on board Ms. Danny. She was very pleasant, friendly and professional. The other crew on board were also helpful. Food served was exemplary. Mainly sea food.More

Thank Arjun M
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 25 June 2018

Dear Arjun M, Thank you for taking time to share your recent experience at Syrena Cruises on TripAdvisor. I am delighted to read you were able to relax and unwind in ultimate comfort at Syrena Cruises, our service, food and as well as the crew....More

Reviewed 11 June 2018

We spent 3 days/2 Nights cruise on the syrena. from the pick up to the drop off everything has been very good. the boat is a nice all wooden ship which seems to be one of the best navigating in the bay. The room are...More

2  Thank L33nk
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 25 June 2018

Dear L33nk, Thank you for taking your time to review your recent stay with Syrena Cruises on TripAdvisor and highly recommending us as a preferred property in Halong Bay. All of our guest'e feedback are of great value to us. It is very pleased to...More

Reviewed 10 June 2018

I'll highly recommend anyone going to Halong Bay to take this cruise. I was on the Syrena 02 on 7th and 8th June. The activities were fun and really experience the island around especially if you would like to see the whole view of Halong...More

Thank EugenE165
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 25 June 2018

Dear Eugen E, Thank you for taking time to share your experience with Syrena Cruises on the TripAdvisor community. We are delighted you chose to stay at Syrena Cruises on your recent trip to Halong Bay. We pride ourselves on our team, ensuring each and...More

Reviewed 19 May 2018

I have 2D1N on cruises with good service, the staff help me so much. I'll back with my family in the next time.

Thank David_Su_282
Reviewed 16 May 2018 via mobile

Just had the most amazing time on board syrena cruises. The staff were lovely. The food fab. The views breathtaking in halong Bay. . Well worth a visit.More

Thank helenoakplace
Sale Ma S, Guest Relations Manager at Syrena Cruises, responded to this reviewResponded 17 May 2018

Dear helenoakplace, Greetings from Syrena Cruises ! Thank you so much for your stay with our cruises and taking time to share your experience. I am very happy to know that you enjoyed your time with Syrena Team on the cruise. We are doing our...More

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