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Maui, Maui, HI
+1 808-893-5200
Review Highlights
Hertz is deceptive -- avoid at all costs

Maui is a great place to vacation. One of the best places in the world. Unfortunately, it helps... read more

Reviewed 2 weeks ago
Marc K
Sunnyvale, California
Precious Maui Weddings

We just got back from our wedding/honeymoon in Maui and used Precious Maui Weddings to help us in... read more

Reviewed 4 weeks ago
Toronto, Canada
Read all 123 reviews
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  • Excellent68%
  • Very good9%
  • Average3%
  • Poor4%
  • Terrible16%
Travellers talk about
“car rental” (3 reviews)
“plane ride” (2 reviews)
Maui, Maui, HI
Write a ReviewReviews (123)
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1 - 10 of 117 reviews

Reviewed 2 weeks ago

Maui is a great place to vacation. One of the best places in the world. Unfortunately, it helps to have a can and I made the mistake of renting through Hertz. They have refused to honor the WRITTEN reservation and quote I had secured prior...More

Thank Marc K
Reviewed 4 weeks ago

We just got back from our wedding/honeymoon in Maui and used Precious Maui Weddings to help us in coordinating our small wedding. From the moment we first made contact, all of our questions were answered promptly by Deanne. She helped walked us through all the...More

1  Thank tee1215
Reviewed 12 November 2017

We have rented cars a lot, both business and personal, so we know what to expect. As Hertz gold members, I knew what to expect, a quick ride to the location, and check my name on the board, load up and drive off. Well that...More

1  Thank Steven I
Reviewed 6 November 2017

Brief afternoon bus ride from airport to off-airport Hertz site. Entered Hertz building. Thirty people in line, with one, I repeat one agent handling them all. Another agent was available for Gold members and one agent for AAA reservations --- the fact that no renters...More

1  Thank getabed
Reviewed 19 October 2017

I have been using Hertz Rent-a-Car for decades - and have a Platinum Member for many years. So I have been spoiled with good customer service - until I landed in Maui. First the car pick-up process was long and tiring -including an over crowded...More

1  Thank riny
Reviewed 9 September 2017 via mobile

We had booked and paid in advance for a medium range vehicle. I don't really know where to start. Overcrowded bus to pick up location. Hour long queue. Finally got to a car to find someone else getting in with identical paperwork to ours. They...More

1  Thank mariannem540
Reviewed 4 June 2017 via mobile

I don't know what all the bad press about Hertz is for; being a Hertz #1 Club Gold member, I was emailed early in the morning of the make, model and stall number for my car and upon arriving from Lihue, I, and my family...More

Thank Michael V
Reviewed 10 April 2017 via mobile

Wow, I have never had an experience like this. Hertz has special lines for gold members, classic members, and for those booking through pleasant Hawaiian holidays. There are well over 30 people in the general line. There is an agent for each of these special...More

1  Thank thriftytravels250
Reviewed 16 March 2017 via mobile

Hertz rental cars is horrible!!!! Huge lines, two employees and all the kiosks not working. There are a lot of choices and my advice would be to choose any other rental franchise in the island.

3  Thank KOlsenFrank
Reviewed 10 February 2017 via mobile

We were blessed with perfect weather today and our pilot, Captain Kirk, was certainly the right person to escort us newbies (except 2). He paid attention to each of us and made our trip truly wonderful experience. We highly recommend this !

Thank fun2rv
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