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Provide the necessary assistance, shuttles and different tours of quality and safety, with trained personnel, seeking the satisfaction of our visitors, surpassing all expectations and needs; likewise we contribute to the development of Guatemala...more
Older travelers beware! The shuttle bus from Antigua to Panajachel is not always the way to go. The van carries 15 people in small seats with luggage on a rack on the roof. Road travel in Guatemala is slow, and fast too between towns with...More
Booked the 12pm Magic Travel shuttle from Pana to the Guat airport. This was not the direct shuttle. First we had to get to Antigua then change to another shuttle to the airport and get to the airport by about 4:30pm. I had a 7pm...More
Everything started real nice when they actually picked us at the hour they promised. 5,30am. Nice shuttle. Good driver although did not know much about his country’s touristic info but very friendly and great service. After that when we arrived there was no one waiting...More
Date of experience: August 2018
MagicTravel14, Gerente at Magic Travel Agency, responded to this reviewResponded 27 August 2018
To take corrective actions, I need to know the date of your trip and the name with which you reserved. Thank you for commenting, it is the way in which we inform about the work of the guides.
First off, they were vague about the pick-up time, told me to be outside by 5:20AM, and the driver didn't show up until 6:15. The van was very uncomfortable.
The driver drove way to fast in a van with lousy suspension, so we were all...More
I booked a lake tour. Since I was one of the only English speakers on the tour. The guide told me to just tour on my own. I ended up having to pay my own boat and taxi transfers. Also, been told the tour would...More
Date of experience: May 2018
MagicTravel14, Propietario at Magic Travel Agency, responded to this reviewResponded 27 May 2018
It's a wrong complaint.
We are a Tour Operator in Panajachel. You bought your ticket with another travel agency in Antigua Guatemala. Our tour starts at 6am in Antigua and finishes at 7pm, its a FULL DAY TOUR (I supose you got wrong...More
Boat tour & guide = awesome / Shuttle ride back to Antigua = a dangerous nightmare Read on...
We were a group of 3 and booked a tour of Lake Atitlan including 3 villages (San Juan, San Pedro & Santiago) on April 22, 2018.
Date of experience: April 2018
1 Thank TenaciousTrekkers
MagicTravel14, Propietario at Magic Travel Agency, responded to this reviewResponded 28 May 2018
Thanks for the good comments.
We were the first shuttle you took from Antigua to Panajachel. And you’re right, Elias was the guide that went with the group during the tour around the lake.
Going back to Antigua you were on the bus of another...More
Booked a lake tour from Antigua. Transport was ok, but the office people were very friendly and our guide for the lake tour was a very good and friendly guide! Also booked transport to Petén with them, so no complaints whatsoever.
We booked a Lake Atitlan day tour from Antigua. Everything went relatively smoothely and the guide on the lake was fantastic.
The ride back however left us frustrated and fuming. Firstly we were squeezed into a smaller van which left late. We then went and...More
We booked a shuttle from Lake Atitlán to Antigua through Magic Travel. The staff in the office were really helpful. Opposite was the driver who did not care to stop at restroom for two minutes, even though the drive ended up being more than 3...More