My wife and I, experienced Segway riders booked an afternoon tour including off road riding with... read more
Thanks for your question. Rocky answered the question from for listing but allow me to share my point of view. Before booking the Segway tour we look very carefully at the website and the photos which show, as you can see... More
Thanks for your question. Rocky answered the question from for listing but allow me to share my point of view. Before booking the Segway tour we look very carefully at the website and the photos which show, as you can see happy Segway riders all on flatland almost all of which is paved and smooth. Down by the harbor, along the golf course and in the local neighborhoods where the streets are well-maintained. We expected that we might traverse the golf course area or perhaps some gravel road areas. That was a reasonable assumption on our parts in largest part because of the photos on the website. When we have written Segways before in places like Barcelona, Lisbon, Santa Barbara, Solvang, Anchorage we have always followed the leader and have been both on sand, gravel roads, cobblestone streets, flatlands, extremely high Grade roads all without incident. In fact even in grand Turk, where there was an appreciable amount of off-road Segway riding we were able to stay on The Segway because we followed the leader and attempted to mirror his or her movements on the road as followers. Chris told us early on while we were going down the city streets of Avalon headed toward the start of the off road adventure that he would ride by the side of us so that we could ask questions. That may have been fine on some of the less trafficked streets but it proved to be impossible on the winding rough and steep mountain path which he told us to ascend. My Segway was running low on its battery as we began our ascent which suggested that I have not been properly charged to begin with. On our way on the city streets leading up to the off-road portion Chris change the governor on my segue from 11 miles an hour to 19 miles an hour so that I could keep up. When that did not work he switched the Segway with me. My wife and I are hardly novices and a very safety conscious. The problem that occurred was that by the time that are clearly appeared to be too dangerous to proceed we were too far away from civilization to get off the segues and walk back and Chris should've known better than to have us traversing what was probably private property on roads which although he claimed had been recently graded were in fact not graded amply if at all. As hard as it was to get enough power to make the ascent it was doubly hard to control the speed and the Segway when I was descending toward the golf course following Chris and looking for my wife who had disappeared around the corner only to have fallen and broken her ankle in three places. 13 surgical screws and a plate later she is living proof of the inadequacy of the machinery and it's maintenance or lack there of, the lack of concern for patrons by not providing so much is a bottle of water or caring a minimal first aid kit with some bandages in it and A lack of leadership by the tour leader. Will we ride Segway equipment in the future? Probably yes. But will we ever ride with Catalina Segway? Absolutely no. There is not enough concerned about the safety of the riders, the proper leadership of the tour and making a riding experience that is safe along with being pleasurable. Safety was compromised by these folks and thanks to their waiver and indemnity documents we have no remedy against them. Finally here is some food for thought. After my wife was taken in a truck by the county fire department which could not get his paramedic rig up into the area where we have been taken for our Segway adventure, I had to follow Chris down the hill to the street. And employee appeared on a golf cart and instead of offering to me the option of driving me up to the hospital which which was in sight but still a fair distance away I was offered that I could either walk up to the hospital so that the employee could go back to the shack where the Segway tour began to pick up and deliver to the hospital my wife's purse with her identification and medical information in it. I opted to walk up to the hospital figuring that I would be needed more there. Before I headed that way however the young lady in the go cart pressed into my hand an accident report form and a pen and asked me to complete it so that when she brought the purse to the hospital I could give it to her. Someone bloodied and filthy dirty from my own fall on the trail, I focused when I got to the hospital first on the needs of my wife and then I'm trying to clean the cuts and scrapes all over my hand. When the young lady from the agency return to the hospital with the purse she handed it to me and asked for the accident report form. I can't tell you if she asked how my wife was doing but I can tell you that I had to make it extremely clear to her for the filling out paperwork to absolve for company of liability for injuries we sustained was a low priority with my wife in the emergency room being cared for by a doctor for breaks to her ankle. And the promise which Chris made as he left me at the junction of the golf course trail heading back into town with my wife's segment with my Segway dragging behind him that he be calling us to check in on how my wife was were empty promises never fulfilled.