Phillip Island Nature Parks - Koala Reserve

Phillip Island Nature Parks - Koala Reserve

Phillip Island Nature Parks - Koala Reserve
4
IslandsNature & Wildlife Areas
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
koala conservation centre. Meet our koalas ‘face to face’ from our amazing treetop boardwalks at this unique ecotourism attraction. This area of natural bush land isalso home to an amazing variety of birds and wildlife.
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  • Gareth
    14 contributions
    Perfect park!
    This park tour was amazing! The park is at a perfect temperature that feels like air conditioning, so you don’t have to deal with annoying sweat! And as it was hard finding the koalas, I felt proud of myself after finding one! We found a total of seven koalas in total! My only complain is that a big orange spider scared us, but what do you expect from Australia?
    Hi, thanks for the review. The Koala Conservation Reserve is an outdoor activity and the temperature does depend on the weather, it can be hot in summer or cold in winter. You must have picked the perfect day. You did well spotting koalas.
    Written 16 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2022
    Written 7 April 2023
  • Lyn C
    27 contributions
    No cash option
    Loved this. Great signage and I finally centre and we saw a good number of koala and it was excellent value for money. The only thing we didn't like was that we could not use cash which seemed weird and there was no really obvious signage about this. The koalas all looked very healthy and we saw one up close.
    Thank you for your review, we are glad to hear you enjoyed your visit to the Koala Conservation Reserve. Our koalas are well taken care of in their sanctuary, and we're glad that you found the visit great value for money. Due to the decrease in the use of cash as a form of payment over recent years we have made the decision to take a credit card only approach. We are committed to providing an enjoyable and quality visitor experience, and value and consider your feedback in future planning and improvements. Thanks for visiting, we hope to see you again in future!
    Written 30 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 7 July 2023
  • Jan R
    71 contributions
    Great to see koalas in a natural environment
    Really interesting place and great to be able to see koalas in a natural environment. The boardwalks are well maintained and safe and it’s easy to get around. The staff are helpful and knowledgeable. Definitely recommend a visit.
    Visited October 2023
    Travelled with friends
    Written 6 October 2023
  • Natalia L
    9 contributions
    Friendly koalas and cute souvenirs
    I choose this park because koalas here are in their native life. It’s prohibited to touch or feed them, so they are not in stress. I was lucky and saw eating koala. As they are sleeping more then 20 hours a day - it was luck to see it eating her eucalyptus tree. Also there were some gooses and wallabies Quit place to look around and to meditate with koalas The gift shop is really good, I regret that I didn’t buy anything. Cutes koala-toys and nice tea-cup cups that I have never seen anywhere else.
    Visited November 2023
    Travelled solo
    Written 17 November 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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4.0
1,252 reviews
Excellent
521
Very good
449
Average
217
Poor
41
Terrible
24

Randolph S
1 contribution
Jan 2024 • Friends
Common phenomena of rude behaviour of ticketing staff at Koala Conservation Reserve (suggest you read the negative reviews about their rudeness before you come here).

To the management of Koala Conservation Reserve,

I am writing to express my disappointment regarding the recent visit my group had to the Koala Conservation Reserve at Phillip Island on Friday, 5 January. I have attempted to contact you via telephone on numerous occasions since the incident occurred on Friday, but have only been provided with this email address, and nobody has contacted me back yet.

We had two groups of people visiting the Koala Conservation Reserve that day. The first group arrived early and bought the tickets, while the second group who had brought a dog were arriving late. Upon purchasing tickets, we were unaware that dogs were not allowed in the park. Subsequently, one of our group members had to take the dog away from the park and carpark. Upon returning to the counter to inquire about a possible ticket refund, I spoke with Jessica at the ticket counter, who handled the matter professionally. However, our experience took a turn for the worse when two other staff members, an older lady with short hair and a younger lady with long hair and tattoos on both arms, interfered rudely.

As I sought clarification on the refund policy, they were dismissive and made derogatory remarks about the online terms and conditions, insinuating that I had not read them and kept telling me that I should know this. They were rude and unreasonable. I attempted to provide feedback that these terms and conditions should be displayed for counter-ticket purchasers as well. Instead of engaging in a constructive conversation, they were condescending, attempting to make me feel foolish. The younger lady with long hair and tattoos went so far as to laugh loudly at me, making false accusations that I was yelling at her in front of other customers.

Feeling humiliated and anxious, I requested the name of the staff member to file a complaint, but she refused to provide it. This experience left a lasting negative impact on our visit and the visit of our overseas visitor friends that we had brought along. Even after entering the park, other visitors noticed the situation and expressed sympathy for what I had endured.

I believe in constructive feedback and hope that you will investigate this matter promptly. I request a formal apology and assurance that appropriate actions will be taken to prevent such incidents in the future.

We appreciate your immediate attention to this matter.
Written 7 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Natalia L
9 contributions
Nov 2023 • Solo
I choose this park because koalas here are in their native life. It’s prohibited to touch or feed them, so they are not in stress.

I was lucky and saw eating koala. As they are sleeping more then 20 hours a day - it was luck to see it eating her eucalyptus tree.

Also there were some gooses and wallabies

Quit place to look around and to meditate with koalas

The gift shop is really good, I regret that I didn’t buy anything. Cutes koala-toys and nice tea-cup cups that I have never seen anywhere else.
Written 17 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jan R
71 contributions
Oct 2023 • Friends
Really interesting place and great to be able to see koalas in a natural environment. The boardwalks are well maintained and safe and it’s easy to get around. The staff are helpful and knowledgeable. Definitely recommend a visit.
Written 7 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Llana H
Perth, Australia112 contributions
July 2023
This place was close to our accommodation at the Ramada. The koalas were very close and happy to be photographed. One was sitting on the roof of his building. He appeared to like the sun.
Written 31 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your great review Llana, we are so glad to hear you enjoyed your visit and managed to get some photographs of the adorable koalas you saw. We hope to see you visit again in future.
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lyn C
27 contributions
July 2023 • Friends
Loved this. Great signage and I finally centre and we saw a good number of koala and it was excellent value for money. The only thing we didn't like was that we could not use cash which seemed weird and there was no really obvious signage about this. The koalas all looked very healthy and we saw one up close.
Written 7 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we are glad to hear you enjoyed your visit to the Koala Conservation Reserve. Our koalas are well taken care of in their sanctuary, and we're glad that you found the visit great value for money. Due to the decrease in the use of cash as a form of payment over recent years we have made the decision to take a credit card only approach. We are committed to providing an enjoyable and quality visitor experience, and value and consider your feedback in future planning and improvements. Thanks for visiting, we hope to see you again in future!
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kd2226
NSW Australia282 contributions
June 2023 • Family
This is a nice way to see the koalas in their natural habitat, as the raised boardwalks allow you to be more on their level and get a better view. If you’re going to Phillip Island anyway, it’s worth stopping here for an hour or so.
Written 30 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we're glad to hear you enjoyed your visit to the reserve. We agree the boardwalks offer a wonderful experience up in the canopy to view the koalas in their natural woodland habitat. Thank you for visiting, we hope to see you again in future!
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shaked007
Hod Hasharon, Israel1,716 contributions
Jan 2023
This was the second stop for us on our busy Phillip Island day.
The Koala Reserve is beautifully laid out, with raised boardwalks bringing you closer to the cute Koalas.
The place had very few tourists when we were there which was nice and quiet.
We were lucky to seer a few Koalas up close, which was nice.
The rangers were helpful, directing us to recently viewed Koala spots, which made things easier for us.
We loved it!! Sweet Adorable Koalas!!
Written 22 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your great review Yariv. We are so glad to hear you enjoyed your time at the Koala Conservation Reserve, and that our rangers served to improve the experience! We agree the woodland setting of the reserve is a beautiful natural space, providing a sanctuary for the koalas that call it home. Thank you for visiting, we hope to see you again in future!
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gareth
14 contributions
Dec 2022
This park tour was amazing! The park is at a perfect temperature that feels like air conditioning, so you don’t have to deal with annoying sweat! And as it was hard finding the koalas, I felt proud of myself after finding one! We found a total of seven koalas in total! My only complain is that a big orange spider scared us, but what do you expect from Australia?
Written 7 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thanks for the review. The Koala Conservation Reserve is an outdoor activity and the temperature does depend on the weather, it can be hot in summer or cold in winter. You must have picked the perfect day. You did well spotting koalas.
Written 16 April 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Traveller Faye
43 contributions
Mar 2023 • Friends
If you’re seeking an experience where koalas are kept in as natural an environment as possible, this is right for you. The best bit is that the koalas are camouflaged and you may need to look for them in the large unfenced enclosure.

Wallabies, birds and reptiles also make this natural environment their home.

I was impressed.
Written 6 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for such a lovely review, really pleased you valued the natural environment the Koalas live in.
Written 9 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

catkid3
Victoria, Australia148 contributions
Feb 2023
Despite my initial concerns at the size of the reserve, I was very impressed by the environment that these koalas are provided. In some areas there are signs informing you that a koala is nearby, which was incredibly helpful as my neck got sore after looking up for so long, but part of the fun is also working to spot a koala yourself. You can easily spend over 1 1/2 hours looking at the koalas and walking along the trails. Only spotted one wallaby but that was still a lovely surprise. The only thing that I was disappointed with during my visit was the sheer amount of tourists that came through reserve in one massive pack (3 bus loads of noisy American tour groups), and I was worried how this would affect the koalas. Maybe a limit on the amount of people that can be in an area at one time would help? Otherwise it was a fantastic visit and would definitely recommend it if you're in the area..
Written 13 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review, glad our signage helped and that you also had the fun of spotting koalas yourself. Our koalas are quite used to visitors, even when we do have large tour groups, however we will pass your comments on to the ranger team.
Written 15 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Phillip Island Nature Parks - Koala Reserve: All You Need to Know BEFORE You Go (1,252 reviews)

Frequently Asked Questions about Phillip Island Nature Parks - Koala Reserve