Our tour was canceled less than 24 hours prior to our arrival into Airlie Beach on a Virgin cruise by the operator. We were told the weather was going to make conditions unsafe for those less experienced on a ski, they offered a smaller tour closer to shore in its place if you felt experienced on a jetski, this was not reflected in any price adjustment (We were okay with weather reasoning for cancallation, as this is out of everyone's control) and declined the smaller tour..When we arrived at the marina after wandering through Airlie, other providers were taking their groups out, weather conditions were satisafctory for this to occur, unfortunately they were fully booked from the cruise and unable to take us out. I had been planning this cruise for almost 2 years and was sad that the company have been what appears to be in hindsight, not completely honest, and MAY have overbooked their tour for the day, is now what I am wondering If you are coming in on a cruise ship, I suggest booking elsewhere.