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Queensland Yacht Charters

Airlie Beach, Australia
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About Queensland Yacht Charters
For over 30 years, Queensland Yacht Charters member of Dream Yacht Charter have been providing exceptional bareboat yacht charters in the tropical paradise of the Whitsundays. Our team take pride in providing an unparalleled charter experience; we seek quality in everything we do. Choose your own itinerary & have the holiday of a lifetime with Queensland Yacht Charters.
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Queensland Yacht Charters
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onthewater55 wrote a review Dec 2021
Brisbane, Australia1 contribution1 helpful vote
Our charter was through an agent in the November 2021, and the boat was operated and supplied by Queensland Yacht Charters; here is a list of some of the issues we had: • The waste holding tanks filled much more quickly than referenced in the boats operating manual. The manual suggested they had the capacity for a duration of 24 hours between “dumps”. In reality it was 12 hours, and once full, the effluent would bypass the tanks and into the ocean. Unfortunately, the overflow outlets are located midships on each side of the vessel, and high on the topsides just below the toe rail. As you can imagine, it would run down the topsides and leave a foul - smelling stain. As the gauge for the waste tank was inoperable, I had no warning when the tanks were reaching their capacity. • All hatches and vents in the cabins leaked in heavy rain, leaving the bed linen and bedding soaked. We encountered two downpours on our charter. This is not unusual in the tropics at this time of year. After one storm, I had no alternative but to head into Hamilton Island for the night, to dry out our bedding in the laundry. When I advised QYC about the situation on the afternoon sked, I was told it was “seasonal” and that boat structures move during the change of season, and leaks develop. That has to be the biggest porky I’ve heard in a long time. The marina manager was not impressed by the waste discharging from the overflow, as described above. • There was also a leak in the main saloon, when it rained. We had to buy a mop at Hamilton to dry out the galley and saloon. • The outboard for the dinghy spluttered to a stand-still on nearly every occasion we used it to go ashore. It seemed to me that the plugs were fouling. As a result, we were confined to using it to go ashore directly upwind of the mother ship, so it could blow back and be retrieved. This was very disconcerting to my inexperienced crew members. • The deck light was inoperable. • The foredeck speakers were inoperable. • Four ceiling lights in the aft saloon area were inoperable. We purchased a string of battery powered fairy lights to eat our evening meals. • The touch screen multi - function control panel in the nav station was useless. The person conducting the pre-charter briefing couldn’t even bring that to life. • The aft end of the mainsail turtle (bag) was shredded and did not adequately contain the bottom third of the leach of the main. The sail started to blow out at one stage, and I had to climb along the boom and lash it down. A fairly challenging experience in a thunder storm. • The boat was infested with cockroaches’, and two of our crew awoke on the last morning to find a couple of them in their bed. • The sliding doors to the heads often fell off their tracks. • We were supplied a broom with a broken handle to sweep the boat. Yet QYC expected the vessel returned in a clean and tidy state, which it was after considerable effort. I’ve been sailing, and around boats for 56 years. I have competed in 6 x Sydney to Hobart races and many other renowned ocean racing regattas worldwide. The boat we were supplied is called Rinaldo and is advertised on the QYC website as 2015 vintage. I would estimate it to be at least 10 years old, or alternatively, it has been very poorly maintained. That was my 10th charter in the Whitsundays, and Rinaldo is by far the worst boat I have been supplied. Some of the issues I have highlighted above are reasonably serious health and safety issues, and the concerning thing for me is: would the safety equipment have properly functioned if we had the need to use it. My name is John Casey.
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Date of experience: November 2021
1 Helpful vote
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Jeanine L wrote a review May 2021
1 contribution1 helpful vote
We saved for a while to go on this trip, when we arrived at the office we were greeted with” we are so busy” not a good start. We stayed the night in the marina, the briefing we got was inadequate, it turns out that fridge was a a very good freezer and everything that we put in the fridge froze overnight, this became a issue later on, also the stink from the head was unbearable, we ended up mounting a fan in the sky light and blowing as much of the smell as we could.. it was awful for the rest of the trip..the boat was beyond tired, it should of been retired 4 years ago, there is no signs of maintenance of any kind, things were falling apart, damp was rising in the bulk heads and in general the boat was not worth the money we saved and spent. The staff were overworked and kept telling us that the boat was tired...... but my money was not....... when we got the briefing the next day the Epirb was missing and only after asking a few times did we eventually get a brand new one..... they also replaced the anchor as it was rusted through the blade, thanks to the insistence of the briefer, surely the previous renter told them this !!! All in all a disappointing charter, Dream yacht charters should be embarrassed as it seems other boats from this company had major issues on the water as well, never again with this company.
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Date of experience: May 2021
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Response from QYCTeam, Marketing Manager at Queensland Yacht Charters
Responded 15 June 2021
Queensland Yacht Charters (owner) Dear Sir/Madam, thank you for your review. We appreciate all feedback. Might I say that there is a lot more to this issue and there are always 2 sides, it's very easy to post anonymously and vent and not give the whole side of events. We have a process here to investigate what happens and if there is a failure with the vessel, with our team or if it is the Charterer's negligence or inexperience, ( if they are not boat people or have very little experience on boats issues can be overwhelming - we understand, its not an apartment, its a boat and we listen to you and help as much as we can) we investigate and act accordingly to resolve the issue. If something is not reported promptly or not at all until after the Charter, by a Charter guest, or if there is a mechanical issue requiring a replacement part, we can only do what we can do, to assist with the information provided. This can take a little time, as you can surely understand and as you can understand, we do our best to rectify a situation promptly, which was done. We have been in constant communication with you, to resolve your issues, your issues were resolved, in a very prompt manner and we are very disappointed that after all of the time energy and work put in by us to accommodate you, instead of a thank you, you choose to vent publicly, with one side of your story. Regarding the smell, for people not used to boats and toilets on boats, the smell from the bilge is not something that people are used to, and for some people who are sensitive to smell it can be unpleasant, however, we have products in each bathroom for the toilets that can be used to minimise this as instructed in your Briefing. Regarding the Briefing not being adequate, our briefings are 4 hours, and extremely comprehensive, the briefer goes over the whole boat with you, including the fridges and the systems on board, you are given very clear instructions on how things work and whether a fridge is a freezer or not. I can understand that some of the information may not be "taken in" all at once and things like mistaking a freezer for a fridge can happen, however, as a Charter client, it's up to you to ask questions during your briefing and be very clear that you understand the instructions as when you are on your Charter you are in charge of the vessel. As you know we have 2 Radio Scheds per day in which you can ask any questions you may have and receive support, you can also call the Base outside of the Scheds on the radio or if in range on your phone - you are instructed about this during your briefing. We are in constant contact with you and its important that you let us know promptly during your Charter that you have issues so we can help you. Sometimes issues happen with boats, as with cars or any other piece of machinery - that is unforeseen and not in anyone's control, its a fact of working with boats, cars or anything else with an engine and moving parts, especially on the water - we do our best to fix it promptly, if we can't, we do our best to offer an alternative for you, so you can enjoy your holiday in the Whitsundays. As a team we all work very hard, including upper management, who are very hands on, we have to be, we have a really great team who are dedicated to looking after you the Charter Guest and that comes from us working together, there is no "upper management hierarchy here". We have over 34 boats going out every day, every year - comparatively, we have very few issues, when there is an issue we resolve it. This is the problem with these review platforms, the reviewer can be anonymous, can say whatever they like, with impunity, we as a business are bound to do the right thing, we have a duty of care to our clients to act appropriately - which we did, to the satisfaction of the client. To be honest it upsets us greatly that people choose to post a bad review rather than speaking to us, we understand that a Charter is not a cheap holiday, and we are here every day 7 days a week looking after people, it's what we do. Our aim is always to make sure that your holiday with us is an enjoyable carefree experience and we do this every day, as a team working together, we have many very happy Charter Guest's and we are very disappointed that despite our very best efforts, sometimes we cannot please everyone. Regards The QYC TEAM
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Expedition396769 wrote a review May 2021
3 contributions1 helpful vote
DO NOT CHARTER WITH THIS COMPANY - an absolutely disappointing experience from start to end - our second charter with QYC and both times the auto pilot was not working and we were not advised prior to arriving from Melbourne . The boat Neko was very poorly maintained with cable ties holding broken sails and nets together - the mainsail came off the mast on first use. The company was largely uncontactable even at scheduled check in times. They made no effort to contact us even after a lengthy email listing our concerns and dissatisfaction. Our charter was delayed due to covid and they doubled the price for the rebook. We were told our preferred boat was booked and yet it was being taken out for the week by staff and their family while we were there. They are yet to communicate with us on any of it. DO NOT CHARTER with this company is our advice - there are many better options . I could go on .... broken, old and dirty kitchen utensils . Interior is old and worn out . Fridge door broken. Doors are stiff with age. Safety rails are loose and move. Bedroom door handle came off in my hand. No support at all during the sail . All training done by contractors who do not take responsibility at all for the state of the boat . No one at all of the staff have a care factor for providing any sort of customer service. Very very dismayed with the whole experience. Much better boats and service available- use it !!
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Date of experience: April 2021
1 Helpful vote
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Response from QYCTeam, Marketing Manager at Queensland Yacht Charters
Responded 15 June 2021
Dear Sir/Madam, thank you for your review. We appreciate all feedback. It is very difficult for us when an anonymous review is posted that we cannot address. We have a process here to investigate what happens and if there is a failure with the vessel, with our team or if it is the Charterer's negligence or inexperience, ( if they are not boat people or have very little experience on boats issues can be overwhelming - we understand, its not an apartment, its a boat and we listen to you and help as much as we can) we investigate and act accordingly to resolve the issue. If something is not reported promptly or not at all until after the Charter, by a Charter guest, or if there is a mechanical issue requiring a replacement part, we can only do what we can do, to assist with the information provided. This can take a little time, as you can surely understand and as you can understand, we do our best to rectify a situation promptly, which was done. We have been in constant communication with you, to resolve your issues, your issues were resolved, in a very prompt manner and we are very disappointed that after all of the time energy and work put in by us to accommodate you, instead of a thank you, you choose to vent publicly, with one side of your story. Regarding the Briefing not being adequate, our briefings are 4 hours, and extremely comprehensive, the briefer goes over the whole boat with you, including the fridges and the systems on board, you are given very clear instructions on how things work. I can understand that some of the information may not be "taken in" all at once, however, as a Charter client, it's your responsibility ask questions during your briefing and to be very clear that you understand the instructions - as when you are on your Charter you are in charge of the vessel. It's your responsibility as a Charter Client to identify any issues you have at the time of the briefing, and during your Charter and communicate with us so we can help you. Regarding being largely uncontactable - As you know we have 2 Radio Scheds per day in which you can ask any questions you may have and receive support, you can also call the Base outside of the Scheds on the radio or if in range on your phone - you are instructed about this during your briefing. We also have a chase boat which we can send our OPs staff to assist you to manage any urgent issues that cannot be dealt with by phone instruction. We are in constant contact with you and its important that you let us know promptly during your Charter that you have issues so we can help you. Sometimes issues happen with boats, as with cars or any other piece of machinery - that is unforeseen and not in anyone's control, its a fact of working with boats, cars or anything else with an engine and moving parts, especially on the water - we do our best to fix it promptly, if we can't, we do our best to offer an alternative for you, so you can enjoy your holiday in the Whitsundays. As a team we all work very hard, including upper management, who are very hands on, we have to be, we have a really great team who are dedicated to looking after you the Charter Guest and that comes from us working together, there is no "upper management hierarchy here". We have over 34 boats going out every day, every year - comparatively, we have very few issues, when there is an issue we resolve it. This is the problem with these review platforms, the reviewer can be anonymous, can say whatever they like, with impunity, we as a business are bound to do the right thing, we have a duty of care to our clients to act appropriately - which we did. To be honest it upsets us greatly that people choose to post a bad review rather than speaking to us directly, we understand that a Charter is not a cheap holiday, and we are here every day 7 days a week looking after people, it's what we do. Please do not hesitate to email us or call us to resolve any further issues that you have, and let us know who you are. We are happy to listen to you and to assist you, we understand we don't always get things right, however, we take your feedback on board and our aim is to remedy that situation. Our aim is always to make sure that your holiday with us is an enjoyable carefree experience and we do this every day, as a team working together, we have many very happy Charter Guest's and we are very disappointed that despite our very best efforts, sometimes we cannot please everyone. Regards The QYC TEAM
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David h wrote a review Mar 2021
Terrigal, Australia16 contributions6 helpful votes
Amazing charter of the Lagoon 500. We have just returned from having a week on board this amazing vessel. QYC were so professional and could not do enough to assist us. Nothing was to much trouble. From the fist contact via email to the last contact on return they treated us like Family. On a large vessel minor things are always requiring attention. QYC even came out to our vessel to fix a minor issue with the tender motor. The attention to detail including a three hour briefing
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Date of experience: February 2021
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Tracey B wrote a review Aug 2020
8 contributions1 helpful vote
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This is the second year in a row that our annual holiday was taken with QYC in the Whitsundays, and it was even better the second time around! Sailing vessel Gypsy Rose was just right for our hubby & wife crew, and we did not enter a marina for the whole week (bliss!). We saw whales at Cataran Bay and Solway Passage, and had a pod of dolphins follow the boat as we rounded the top of Hook Island. Butterfly Bay is still our favourite spot, however the walk from Cataran Bay is exceptional - so much gratitude to dedicated Rangers who maintain these pristine areas for our enjoyment and appreciation. QYC are professional and awesome to deal with from start to finish. Thank you for another soul-restoring holiday!
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Date of experience: August 2020
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