We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ballarat Visitor Information Centre

Closed Now: 9:00 am - 5:00 pm
Open today: 9:00 am - 5:00 pm
Review Highlights
A family visit

Great staff, couldn't have been more help. Entertaining the little one and finding us... read more

Reviewed 6 days ago
JSWKett
,
Kettering, United Kingdom
Friendly and knowledgeable staff

Dropped in for advice for suggestions to fill a Sunday morning. The staff were friendly and eager... read more

Reviewed 13 August 2018
TassieDN
,
Geelong, Australia
Read all 98 reviews
36
All photos (36)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent62%
  • Very good25%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
About
Located in the heart of Ballarat's Heritage and Arts Precinct, Ballarat's Visitor Information Centre offers detailed information on the full range of Ballarat's attractions and accommodation options. Additional visitor facilities include free...more
Closed Now
Hours Today: 9:00 am - 5:00 pm
See all hours
Suggested duration: < 1 hour
Contact
Town Hall | 225 Sturt Street, Ballarat, Ballarat, Victoria 3350, Australia
Website
+61 3 5337 4337
Call
Improve This Listing
Top Selling Tours & Activities in and around Ballarat
from USD 29.20
More Info
from USD 25.60
More Info
from USD 650.00
More Info
Reviews (98)
Filter reviews
94 results
Traveller rating
58
23
9
3
1
Traveller type
Time of year
LanguageEnglish
More languages
58
23
9
3
1
Show reviews that mention
All reviews council offices local attractions lovely lady sturt street beautiful building old building worth a visit the main street interests accommodation pamphlet blake dr mysteries doctor tourists sites
FilterEnglish
Updating list...
1 - 10 of 94 reviews
Reviewed 6 days ago

Great staff, couldn't have been more help. Entertaining the little one and finding us accommodation, they did it all.

Date of experience: August 2018
Thank JSWKett
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded 2 days ago

Hello JSWKett, Thank you so much for your heartwarming review! We are so pleased we were able to help the whole family to have an enjoyable experience in Ballarat. Kind Regards, Jacinta Visit Ballarat

Reviewed 17 October 2018

I went to this centre to buy some stickers and magnets only to be told that I had to go to a place called "The Ballarat shop" to purchase these itemsMore

Date of experience: October 2018
Thank Ron T
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded 21 October 2018

Hello RonT, Thank you for taking the time to advise other visitors of your experience in the Ballarat Visitor Information Centre. We appreciate you stopping by and I hope you received all the information you required to assist you with your stay. We have a...More

Reviewed 13 August 2018

Dropped in for advice for suggestions to fill a Sunday morning. The staff were friendly and eager to provide us with a number of suggestions to fill our morning. Worth a visit if you do not know the area well. Lots of resources available on...More

Date of experience: August 2018
Thank TassieDN
BallaratInformation, Visitor services at Ballarat Visitor Information Centre, responded to this reviewResponded 15 August 2018

Hi Deborah! Thanks for stopping by. Our staff take great pride in their work, and we're glad to hear you were satisfied with their service. We hope you enjoyed your time in Ballarat! Thanks, Kieren

Reviewed 5 August 2018

Very helpful and professional center all round.Great little facilities provided to the general public.

Date of experience: August 2018
Thank ludovici2013
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded 7 August 2018

Hello ludovici2013, Thank you very much for taking the time to write this tremendous review and for the great rating. We love our Visitor Centre in the Town Hall, Ballarat and are very glad that you did too! Kind Regards, Jacinta

Reviewed 13 July 2018

As you visit the centre take a moment to walk into the town hall. The staircase is superb and the atrium view up through to the clock tower. Worthy photographs.More

Date of experience: July 2018
Thank Diane W
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded 17 July 2018

Hello Diane W, Thank you for your fabulous review, we all appreciate you taking the time to mention the Ballarat Visitor Information Centre inside the Ballarat Town Hall. The stairwell is one of the most important features of the Town Hall, it is lit by...More

Reviewed 8 July 2018

We came on a very cold Saturday and found the staff warm and welcoming. They suggested a few things to do and helped us book a walking tour for later in the day. Certainly well worth stopping in to get some useful information.

Date of experience: July 2018
Thank CorvettePete
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded 17 July 2018

Thank you for your great review CorvettePete and for recommending the Ballarat Visitor Information Centre to other travellers. We appreciate your time spent posting this review. We hope you enjoyed the walking tour through our beautiful City. Kind Regards, Jacinta Visit Ballarat

Reviewed 2 July 2018

Not sure of the ladies name who assisted us with information but she was very knowledgeable and so very helpful. Maybe her name was Loretta. She obviously enjoys her job and talking to people about the town she lives in. Thank you for your assistance....More

Date of experience: June 2018
Thank Bells54
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded 4 July 2018

Hello Bells54 Thank you very much for this great review! Loretta volunteers her time to assist visitors to Ballarat and loves to promote our beautiful City. We all really appreciate you taking the time to mention her by name, it is a very special feeling...More

Reviewed 2 June 2018

This was located in Sturt Street , a historic street and part of Ballarat and worth a visit to collect information.More

Date of experience: February 2018
Thank Oldjack
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded 3 June 2018

Thank you Oldjack for your kind review of the Ballarat Visitor Information Centre located inside the beautiful Ballarat Town Hall. We are pleased that you took some time out of your day to write a review and hope you enjoyed your visit to Ballarat and...More

Reviewed 31 May 2018

We didn't know all the attraction in this town. We decided to go to the Ballarat Visitor Information Centre. It was close to closing. Even though the clerk was alone, she helped us with pamphlets, a map and anything we could enjoy to see. She...More

Date of experience: March 2018
Thank Robby G C
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded 3 June 2018

Hello Robby G C Thank you for visiting the Ballarat Visitor Information Centre and for taking the time to write such a genuinely kind review, we appreciate your comment about our lone staff member greatly! We are always willing to help our visitors and hope...More

Reviewed 5 May 2018 via mobile

Had loads of help from Ken who was extremely kind and knowledgeable, wanting to help us to make the most of our time here in Ballarat.More

Date of experience: May 2018
Thank Heidi J
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded 6 May 2018

Thank you Heidi J, it is so wonderful to read your review of the Ballarat Visitor Information centre and in particular your kind comments directed to Ken, one of our friendly Ballarat Ambassadors. I will ensure that Ken receives this acknowledgment. Kind Regards, Jacinta Visit...More

View more reviews
Nearby
Nearby HotelsSee all 33 nearby hotels
Craig's Royal Hotel
334 reviews
.10 km away
The Ansonia on Lydiard
152 reviews
.11 km away
Quality Inn Heritage on Lydiard
112 reviews
.14 km away
Oscar's Hotel & Cafe Bar
303 reviews
.18 km away
Nearby RestaurantsSee all 367 nearby restaurants
Brown Grain Thai Restaurant
275 reviews
.09 km away
The Gallery Restaurant at Craig's Royal Hotel
258 reviews
.09 km away
Il Piccolo Gelato
49 reviews
.06 km away
Little Bird Cafe
40 reviews
.10 km away
Nearby AttractionsSee all 112 nearby attractions
Art Gallery of Ballarat
621 reviews
.27 km away
Lydiard Street
198 reviews
.26 km away
Ballarat Railway Station
93 reviews
.47 km away
Questions & Answers
Get quick answers from Ballarat Visitor Information Centre staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines