37Reviews0Q&A
Reviews
Traveller rating
- 28
- 5
- 1
- 0
- 3
Traveller type
Time of year
Language
Selected filters
- Filter
- English
Popular mentions
I took a friend last week as a 60th birthday treat. We each had a package which included a facial, massage and pedicure. I honestly think that the massage Kate treated me to was the best I have ever experienced!! My friend was delighted with her experience as well. The treatment room was beautifully decorated and provided a very tranquil environment. I highly recommend Om Sari and look forward to my next visit.…
Read more
Date of experience: October 2020
Helpful
My husband and I are locals and instead of heading away in the holidays, with the hustle and bustle of the border closures, we decided to stay home but treat ourselves to a spa treatment and eating out for breakfast. Well we hit the jackpot this morning with the head to heaven treatment. Absolutely amazing, my husband came out and said he felt like he was floating and in a perfect state of mind. Beautiful, peaceful environment and the ladies were professional, friendly and ensured we were relaxed. Great value for money compared to others offering similar treatments. We will definitely go back, might make this a monthly ritual.…
Read more
Date of experience: July 2020
Helpful
My family spoilt me with a visit to the OmSari spa. Daniella treated me to a Head to Heaven treatment. Daniella is an excellent massage therapist and I thoroughly enjoyed the treatment. The spa itself is lovely, clean and welcoming. I can highly recommend
Read more
Date of experience: May 2019
Helpful
I went in for the triple bliss package on Friday 22 March. It was amazing, and such great value for money! I had a hot stone massage which was great, the Moroccan head and foot treatment which was lovely, and the hydrating facial which was the BEST. I will definitely be going back.…
Read more
Date of experience: March 2019
Helpful
A friend and I booked in for triple bliss package. I picked the massage, Moroccan oil foot and scalp treat and manicure. When we showed up we were told to pick from the quick drying nail polishes only, of which there were about 6 colours - first sign we should have left. Therapist did not ask if there were any problem areas for the massage. Therapist left the room to allow me to get unchanged and did not return for 10 minutes to then start the massage and leave after 20 mins for no apparent reason. Massage was too soft and I had asked for more pressure only to have the therapist use more knuckle. She then left again 20 mins later to get water to wipe the massage oil off. The morrocan oil scalp and foot ‘treat’ was a strange and seemingly useless process where oil was rubbed (note: not massaged) on my feet and hair, then wiped off my feet - not such a treat. Therapist left the room 6 times and returned with water only 3 of those. The manicure was performed while I was lying on the table and in very dim light. Cuticles were not tended to and the paint job was not just bad, it was shocking. Brush marks were evident, paint did not go down to the bottom of my nail, and was uneven. I paid the $185 and left the salon. When I saw the paint job in natural light, I went back and spoke with a female at the front desk who swore black and blue that the paint job was fine, then proceeded to ask if I was a therapist myself (perhaps hinting at my suitability to be questioning the ‘treatment’). I asked for a partial refund to which she scoffed: “oh no we don’t do refunds”. I continued to advise how unhappy I was with the treatment overall and mentioned the number of times that the therapist left the room to be told by the woman that they have to leave a number of times to get water. This I understand, however 6 different times for 3 treatments? Unacceptable. The woman then advised that I had been gone for over half an hour so she doesn’t know what I had done to the paint job, after previously saying that the paint job was fine.The woman offered for me to go back and have the work fixed - I declined as I live at the other end of the coast and would prefer to never step foot in there again. I left with a $20something voucher which I will never use, and a box of wax melts - I was getting nowhere and the therapist had left for the day, it was that or nothing. My advice to Omsari spa is to have front desk staff attend an emotional intelligence workshop and get some customer service & objection/complaint handling skills other than attempting to belittle paying customers. Prices are exorbitant for products used and treatment provided. Would not recommend. …
Read more
Date of experience: January 2019
1 Helpful vote
Helpful
Response from Kate W, Manager at OmSari Spa
Responded 19 Mar. 2019
Olivia, I feel for you. You visited our Spa over 2 months ago and unfortunately you and your friend obviously had expectations that I doubt we could have met at any time. As I stated yesterday in reply to another online critique by you, I choose to focus on the wonderful feedback we receive from our extremely happy customers.
Read more
