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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,009 reviews
Visitor rating
  • 707
    Excellent
  • 194
    Very good
  • 50
    Average
  • 17
    Poor
  • 18
    Terrible
Best ever experience

Everything about this experience was delightful. My best mate and I went together as we were on a work trip and it was absolutely magical. For a mere $7 extra we were treated to a... read more

5 of 5 bubblesReviewed 3 days ago
AlliandCo
,
Cairns, Australia
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1,009 Reviews from our TripAdvisor Community

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Showing 986: English reviews
Cairns, Australia
Level Contributor
25 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Everything about this experience was delightful. My best mate and I went together as we were on a work trip and it was absolutely magical. For a mere $7 extra we were treated to a glass of champers and some chocolate (had a choice of other stuff but that's what we chose) as well as bottled water to drink whilst... More 

Helpful?
Thank AlliandCo
Level Contributor
13 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

We had a very relaxing and enjoyable time at Onsen Hot Pools. It was a highlight of our trip, and you have to book in advance! It was very romantic, definitely a great honeymoon activity. The view of the mountains is amazing.

Helpful?
Thank James S
Los Angeles, California
Level Contributor
26 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 week ago

My friend and I absolutely loved our experience at the Onset Hot Pools! We booked online a few days prior to our reservation, which was easy and efficient. They also provide free transportation to and from the hot pools, which was nice. They leave right on the dot, so do be on time as they follow a strict schedule as... More 

Helpful?
Thank torychau
Chicago, Illinois
Level Contributor
30 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

My husband and I went with my parents at sunset. The nighttime air is cool, and the pools are hot, which feels great. You can look out at the mountains and star gaze while bathing. The decor is minimalist but soothing.

Helpful?
Thank GotMilkanie
Adelaide, Australia
Level Contributor
23 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 week ago

This was our second visit to Onsen Hot Pools. The staff are always abundantly pleasant. We messed up our original booking and they were very helpful with re-arranging, even though some snow in the area caused a power outage that saw them have to re-book a whole days' worth of appointments. The view to the Remarkables is lovely at any... More 

Helpful?
Thank tmiller1079
Auckland Region, New Zealand
Level Contributor
17 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

What a fantastic place! From the minute you walked in, there was a feeling of luxury about the place. The view from the spa was stunning and how it was all set up was great. One recommendation would be to maybe have a timer or clock in each room - we heard the 10min knock the staff gave on another... More 

Helpful?
Thank Jacqueline M
Driffield, United Kingdom
Level Contributor
23 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Had a super hour here, really welcoming and the place was spotless, undisturbed whilst in pools, view is amazing and has to be seen to be believed, My husband has never been so relaxed in his life. Nowhere will ever be as amazing for a pool experience. Skin felt amazing and we were ready for the next trip, will definitely... More 

Helpful?
Thank Budlea2003
Level Contributor
24 reviews
8 attraction reviews
5 of 5 bubbles Reviewed 2 weeks ago via mobile

My partner and I visited Onsen Hot Pools after sunset. The whole setup was amazing and a romantic must do. I felt so relaxed afterwards.

Helpful?
Thank Daniel R
Level Contributor
14 reviews
6 attraction reviews
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Highly recommend coming here while in Queenstown it's one of the most beautiful places my partner and I have ever been. We went at 9pm to watch the sun set and it was defiantly worth it. You get your own private room which was nicely decorated with glowing lanterns on the walls and the water temperature was perfect. It was... More 

Helpful?
Thank Aloise R
Auckland, New Zealand
Level Contributor
37 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago via mobile

This is a must go! Queenstown is always done at full pace. Onset pools makes you take a step back, relax and enjoy beautiful views. A must go, stunning, relaxing, blissful Travel tip: go at sunset to really make the most of the sun going down in this picturesque scenery.

Helpful?
Thank charlytravels

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Onsen Hot Pools and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?