Browns Ski Shop

Browns Ski Shop

Browns Ski Shop
5
Speciality & Gift ShopsSki & Snow ToursEquipment HireSki & Snowboard Areas
About
Riding is our passion. It drives us. First tracks. The perfect run. For all of us at Browns Ski Shop it’s a spiritual feeling. Everything we do is driven by our love of riding – to search out the best from around the world so that we can offer you the best to share in our passion. We know that renting ski and snowboard gear is not necessarily your favourite part of a winter holiday. But for us this is where the FUN begins. We try & make the rental process as easy as possible. Everything we do is driven by our love of skiing & riding & we want to help you get the same BUZZ, whether it's your first time on snow or whether you're a Masters Racer. We want to help you have the BEST winter holiday EVER.
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  • emma p
    Christchurch, New Zealand14 contributions
    5.0 of 5 bubbles
    Awesome quick service
    Needed an emergency ski binding adjustment before my son's first day back at ski academy. Awesome guys at browns ski shop did it that night, all within like an hour! Thank you so much!!! Highly recommend.
    Thanks heaps!
    Written 5 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2024
    Travelled with family
    Written 23 June 2024
  • Pioneer63644774188
    5 contributions
    5.0 of 5 bubbles
    Great rental ski gear
    We rented snowboards for our family of 4. The staff were very helpful and efficient at getting us sized up. The equipment were clean and good quality. The parking outside makes it a great spot to collect gear and they help by letting you get it the evening before
    Thanks heaps for your feedback!
    Written 5 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2024
    Travelled with family
    Written 15 July 2024
  • David S
    2 contributions
    5.0 of 5 bubbles
    Hiring Ski Gear In Queenstown
    The staff service and the equipment were outstanding. The fitting was completed efficiently and in a friendly manner. Nothing was too much trouble. All aspects of the staff service were of the highest quality - I could not recommend Browns more highly for hiring ski gear in Queenstown.
    Great to hear - thank you :-)
    Written 5 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2024
    Travelled with family
    Written 5 August 2024
  • Murat G
    2 contributions
    5.0 of 5 bubbles
    Great service and convenient location.
    Service was amazing. We had a hick up with family falling sick with tummy problems and missed a couple of days of skiing a a result. Browns were kind not to charge us for 2 days that we didn't let them know about, as we were not in a position to do so, but were happy to pay as it was our issue. This was much appreciated and we shall continue to return another year as a result. Other than that convenience of easy parking and quick fit out kept our kids happy.
    Thanks heaps for your comments - The Jedi Council.
    Written 5 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2024
    Travelled with family
    Written 13 August 2024
  • BPGY
    Napier, New Zealand16 contributions
    5.0 of 5 bubbles
    Fantastic, next level customer service
    We were looking for ski boots for my daughter who has a serious orthopaedic disability, but with the right boots, really enjoys skiing. The two blokes who do the fitting, Rowan and later Haggis (yes he is Scottish), would not have been more helpful. They went to endless trouble to identify what needed to be done and found a pair of boots that we hired for the day. My daughter had a great day, which would not have happened without these guys' help.
    It was great to hear that your daughter had a great time - hopefully now you have a template for what works in future. Stoked to be able to help out! Thanks again for your feedback.
    Written 5 September 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2024
    Travelled with family
    Written 2 September 2024
  • Sarah N
    1 contribution
    5.0 of 5 bubbles
    Amazing service - good vibes!
    I don’t usually leave reviews… but my experience at Browns was nothing short of amazing. The staff were super friendly and helpful… they made the whole experience stress free and enjoyable. We went on a trip with a big group and almost all of us hired from Browns, and we all couldn’t stop talking about how awesome they were to deal with. Seems like a lovely family run business, that clearly treat their staff really well because the staff were super friendly & all round good vibes to deal with!
    Visited July 2024
    Travelled with family
    Written 10 October 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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5.0
5.0 of 5 bubbles218 reviews
Excellent
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Lucas P
11 contributions
5.0 of 5 bubbles
July 2022 • Family
Very easy to book equipment via the website. I booked at 8pm on Tuesday and collected gear at 730am on Wednesday, half a block away from the Snow Centre and buses go the slopes. Friendly and knowledgeable staff ready to help. Honest! I ordered too much and they spotted this and refunded me the difference for the equipment I did not need. Much more efficient then renting from the mountain! Excellent experience
Written 6 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Lucas - thanks heaps for the feedback!
Written 15 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

James
1 contribution
5.0 of 5 bubbles
Aug 2021
I cannot stress enough how fantastic the team at Browns are. My family and I have been skiing in Queenstown for a few seasons now and have hired gear from a number of places, but Browns is head and shoulders above the rest. Super helpful and knowledgeable with kids and adults. Totally happy to make changes if the gear isn't what you're after. They have always taken the time to talk me through ski options for different mountains and different conditions.

This season, I bought a pair of ex-demo/rental skis. They promptly answered my (annoying numerous) questions. They sent plenty of photos of the skis for my peace of mind and even allowed me to split my payments to work around my financial situation. Not to mention, they took the price of a day's hire off the total even though it had been weeks since I hired the skis.

And while I've only bought accessories from the retail store, my experiences there have also been the same. Can't recommend these guys enough.
Written 12 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for posting this review - nice to get feedback like this :-)
Written 22 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Axle_Twix
Upper Hutt, New Zealand133 contributions
5.0 of 5 bubbles
July 2020 • Family
3 pairs of boots and 2 kids snow suits cost $70 for the days hire.
Was well worth it as it kept the boys warm which made for a nicer snow/mountain visit.

Great patient staff who bent over backwards to help.
Written 30 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks heaps for supporting us - take care.
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephen P
Burpengary, Australia8 contributions
2.0 of 5 bubbles
Aug 2024 • Family
We went to Browns looking for advice on a new pair of skis, and following the advice given to us by Haggis, we headed over to the rental division so that we could try out the skis recommended to us. The idea, we were advised, was that if we liked them we could then buy a brand new set from Browns, and have the cost of the rental fee deducted. We tried them and loved them, so he next day we went back to buy the skis, but to our great disappointment, they had been sold, and there was no stock available in the required size.

If the original intention is to buy a certain brand and size, and the advice given to a customer is to try those exact skis out first, surely it would be logical to either keep the stock aside or to recommend something different if you know there'd be a stock issue? Or at least tell your customer that it is imperative to explicitly ask if there is stock of that exact configuration? What added insult to injury was the fact that they then tried to push us into settling for a different size (bigger), when we had tested a specific configuration.

The only alternative we were offered was to buy the rental skis, which I found to be a bit of an insult, considering that the asking price for a set of heavily used skis was only $100 less than the cost of a brand new pair (online in Australia).
Written 20 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Stephen - yes this was an unfortunate incident - we have experienced supply issues with most brands this year due to the unrest in certain parts of the world. It was unfortunate that we just happened to sell the last pair of skis to someone that was prepared to buy them there & then without hesitation. What if you had come back & decided not to buy the skis or indeed to buy them online - the "heavily" used rental skis had had a total of 8 days' use & we offered them to you at 30% off RRP, which you declined. I can understand why you are upset, of course I can, & for that I can only apologise. I hope you managed to get your daughter a pair. All the best - the Jedi Council
Written 5 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steven R
27 contributions
2.0 of 5 bubbles
July 2021
Very disappointed. They were happy to work on my boots and charge me over $300 so that they fit my feet better but when I came back because they needed some more adjustment on the little toe sides, Harry seemed disinterested in assisting any more. If you go to this shop, ask for Haggis. NOT Harry. Haggis has a lot more experience. Even though Haggis was not the one assisting me, at one point while Haggis suggested to fit some angled cushions in the heels which Harry would not have suggested at all. I wish I saw Haggis instead of Harry. I'll have to pay more money elsewhere to get my boots stretched where I need them. Very disappointed.
Written 13 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi - thank you for this feedback. It is disappointing to read reviews like this but also understandable given the lack of experienced staff in NZ. Our industry has been hard hit like many others & while in a usual season we will have 5 boot-fitters working for us, last season we only had one with several new staff Haggis was frantically trying to train up. & it's not for lack of trying or because we only pay a minimal wage. It is life with Covid, closed borders, which has stopped the supply of those saisonierres that chase winters around the globe & provide an experienced workforce for the snow industry. Very sorry to hear of your experience but thank you for the feedback.
Written 22 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joy & David
Queenstown, New Zealand42 contributions
5.0 of 5 bubbles
July 2020 • Couples
For my first ever skiing experience, my husband brought me to this literal brown shop. Ant & Cam assisted us. These two are epitome of excellent customer service. Cam was super nice explaining me the basics on how to wear the shoes with the ski up to selecting the exact fit for the jacket & pants. Also their ski gears are in real good condition. I would never be able to learn skiing on my first day if not for the legendary Brown Shop. Fantastic shop & staff.
Written 5 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great to hear your feedback & we hope we have now got you hooked on this amazing sport :-) thanks again!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen G
Christchurch, New Zealand13 contributions
5.0 of 5 bubbles
July 2020 • Solo
We used Browns Ski Rental/Workshop to repair a base hole in my son's ski caused by jumping into a rock. Browns repaired and serviced the skis overnight (drop in by 7pm, back by 8am). Excellent repair - can hardly see where damage used to be.
Written 16 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great to hear, thanks heaps for your feedback ;-)
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

melissaandjared
Melbourne, Australia113 contributions
5.0 of 5 bubbles
July 2022 • Family
Awesome service, awesome gear.
On recommendation of our hotel we went to Browns ski shop. So very glad we did. Cam served us and found us the perfect fitting boots and skis. Super friendly and super knowledgeable. The shop then delivered our gear to our hotel which was fabulous. They also picked them up. Can't recommend highly enough!
Written 17 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks heaps!
Written 15 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alastair
Tauranga, New Zealand1 contribution
5.0 of 5 bubbles
Aug 2021 • Family
Amazing service, great value highly recommended. We have three loud boistress kids and they were fantastic with them. Gear was brilliant and so friendly.
They are short staffed this season due to COVID ( like everywhere) but still deliver. Booked everything on line.
Written 11 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to post this review - appreciate it.
Written 22 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

virginiabishop03
Auckland Central, New Zealand19 contributions
5.0 of 5 bubbles
Aug 2022 • Family
Once again these guys looked after us with top notch service and gear - making our ski holiday perfect. Things are pretty tough for the operators in tourism right now as NZ opens up to the world again. Browns team, warm, friendly, professional and remaining upbeat despite the never ending long days! Couldn’t be faulted, Thank you. We will be back.
Written 1 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's taken us this long to recover from last season & start repsondinig to the TA reviews lol! Thanks for your feedback.
Written 15 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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