Bilby Travel
Bilby Travel
4.5
Private ToursWine Tours & Tastings Day Trips
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 8:00 PM
About
Bilbytravel will provide you with experienced tour guides, comfortable transportation and an individual approach to each client. We offer private daily tours to Great Ocean Road, Yarra Valley, Phillip Island and Dandenong Ranges as well as other popular destinations around Melbourne. As part of our offered tours in Melbourne, you will be provided with free pick-up and cool drinking water.
Melbourne, Victoria, Australia

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Tours and Tickets by Bilby Travel
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Travellers talk about
(8 reviews)
(16 reviews)
(4 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles120 reviews
Excellent
99
Very good
13
Average
2
Poor
1
Terrible
5

Meander38392654919
3 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
Richard did a great job driving us on a very long but enjoyable day! He pulled into great spots for fabulous views with limited crowds, and provided us with interesting commentary on the Great Ocean Road and the communities along the way. Our stop at the Fishermen's cooperative for lunch was well timed to avoid any crowds and delicious! On our return home, he made sure we spotted kangaroos and flocks of cockatoos! We would definitely recommend using Bilby for a private tour.
Written 19 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your positive experience with Richard! Your recommendation is greatly appreciated, and we look forward to providing another memorable tour for you in the future!
Written 30 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

VSan
2 contributions
5.0 of 5 bubbles
We had a wonderful private tour with our very friendly and experienced guide Paul. He constantly asked what we wanted to do so our trip was optimal. Paul was also a very safe driver during the long trip. I highly recommend!
Written 10 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words! It was a pleasure to ensure your tour was tailored to your preferences. I'm glad you felt safe and enjoyed the journey. Your recommendation is greatly appreciated, and we look forward to hosting you on another adventure soon!
Written 30 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

899kajsa
3 contributions
5.0 of 5 bubbles
Oct 2023 • Family
What an incredible day with Mark! He was on-time, cheerful, intelligent and knowledgeable! We had the most amazing day - koalas, kangaroos, carnivorous snails! And then the majestic scenery all along the Great Ocean Road... and the 12 Apostils were stunning!! It was one of the best private tours ever - highly recommended!
Written 22 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your fantastic review! It was a pleasure to have you. Looking forward to our next adventure!
Written 30 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Al Iribani Jr
Zamboanga City, Philippines5 contributions
5.0 of 5 bubbles
Aug 2023 • Family
Our Mt. Buller journey and experience was great. Words are not enough to thank how wonderful Bilby Travel Group is…most especially to the great tour guide and skillful driver Ms Vivian, she is so accommodating and friendly that my family loves to be with during our entire Mt Buller journey… Thank you so much Bilby! See you on our next Melbourne family vacation!
Written 1 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Al. We are thrilled to hear that you had a fantastic journey! It's always wonderful when a trip exceeds expectations, and it sounds like Vivian played a significant role in making your experience memorable. We appreciate your kind words and are delighted to know that you're already looking forward to your next family vacation with us. We look forward to serving you again and helping you create more wonderful memories on your future adventures. Thank you for choosing us, and until then, safe travels!
Written 2 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julia R
2 contributions
5.0 of 5 bubbles
Aug 2023 • Family
I planned my partners birthday and from the moment I enquired to the day of the event was the most pleasant experience. We went to Mt Buller and our driver Richard was soo awesome! We did nice stops on the way to the mountain, stopped at the 1000s hills (stunning view), had a coffee stop and stopped by to get snow gear! He was hilarious and was very easy to get along with! He was extremely helpful when we got to the mountain he came with us showed us around the village. Sometimes things don’t go to plan (getting lost in the ski slopes) and he was calm and didn’t get frustrated with us that we came back a little later than expected.

I would 100% recommend this company! Very very comfortable vans for long drives!

Thank you so much!
Written 11 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Julia. I'm thrilled to hear about your fantastic experience planning your partner's birthday at Mt Buller! It sounds like you had an incredible time, and I'm glad that our team, especially driver Richard, played a significant role in making it memorable. Richard's friendly and helpful nature, along with his sense of humor, seem to have added a special touch to your journey. Thank you for your kind words and the 100% recommendation! We look forward to serving you again in the future and providing more unforgettable adventures. If you have any more special occasions or trips in mind, don't hesitate to reach out. Thank you for choosing our company, and happy belated birthday to your partner!
Written 12 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gayle gail
46 contributions
1.0 of 5 bubbles
July 2023 • Solo
Rudddr ,speak to their customer services are completely outrageous Rude : poor customer services !!
Thanks but NO THANKS!
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Considering that you have never participated in our tours and have no intention of doing so, we find your review irrelevant.
Written 12 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Golin L
Labuan Town, Malaysia60 contributions
1.0 of 5 bubbles
July 2023
RUDE and poor customer services, Recently asked them about their tour offered on Mount Buller but instead got told off and scolded back, said NO.!!!
Disgsuting!
Written 22 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Indeed, that is accurate. We will not be offering any services, and we will not condone trolling under any circumstances. You have persistently bombarded us with the same request numerous times. We have responded with patience on a couple of occasions, but now we must firmly decline. Subsequently, you began inundating us with frivolous remarks from fabricated Facebook accounts. Considering that you have never participated in our tours and have no intention of doing so, we find your review irrelevant.
Written 25 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

The U's
Chicago, IL9 contributions
5.0 of 5 bubbles
May 2023 • Family
We took the Great Ocean Road private tour with Bilby Travel on May 31, 2023.

The first thing we told Richard, our driver/tour guide, was that we are interested in wildlife. They are our number one priority.

Richard did a great job focusing on the sights and experiences that were of most interest to our family. We spent more time than we expected searching the bush by driving and walking than we expected. It was exactly what we wanted. And at the same time, we were able to enjoy all the wonderful sights along the way.

The additional cost for the tour being private was not as much as one might expect and it was worth it to be able to enjoy the time on the things that we enjoy the most. Be sure to check out the price on their website.
Written 20 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for sharing your positive experience. We are delighted to hear that Richard, catered to your family's interests, particularly your love for wildlife. We are thrilled that the tour exceeded your expectations and allowed you to enjoy the breathtaking sights along the way. Thank you once again for choosing Bilby Travel, and we hope to have the pleasure of serving you and your family in the future.
Written 21 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CA MM
Neptune Beach, United States2 contributions
3.0 of 5 bubbles
May 2023 • Couples
The views were great, it’s definitely a must do trip. I just expected more given it was a private tour we paid for. Driver was just ok, gave us some small pieces of info here and there but not really much overall. Also felt really rushed to see it all before it got dark. The road was shut down until 2:30 so we had to start at the end and work back. Took several hours of seeing nothin g to do that. They should have told us when we booked that was going to be the case and we could have planned differently.

Overall I recommend the trip just probably not this company.
Written 27 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your feedback regarding your recent private tour with us. We sincerely appreciate your kind words about the breathtaking views you experienced during the trip. However, we regret to hear that the overall experience did not meet your expectations, particularly in terms of the level of information provided by the driver and the feeling of being rushed to see everything before it got dark. We understand the importance of having a knowledgeable and engaging guide who can enhance the tour experience by providing insightful information. We apologize if our driver fell short in delivering a more comprehensive commentary throughout the journey. We will make sure to address this issue with our team to ensure that future tours are accompanied by informative and engaging guides who can truly enrich your experience. Furthermore, we completely understand your concern about the timing of the tour and the feeling of being rushed. It is our priority to strike a balance between ensuring that our guests have ample time to enjoy the sights and respecting the safety measures associated with being on the road after dark. We apologize if you felt the pressure to see everything within a limited timeframe. We will take your feedback into account to improve our scheduling and pacing for future tours.
Written 2 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chelsea H
1 contribution
5.0 of 5 bubbles
May 2023 • Friends
Max organised our 19 person private winery tour in the Yarra Valley with such ease and made changes for us with no issues. Max was efficient with communication and easy to talk to. On the day we had an amazing bus driver called Alan, who was above and beyond accommodating and welcoming. We had such a great day! We highly recommend Max and his company and will definitely be rebooking!
Written 21 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing our services for your private winery tour in the Yarra Valley! We're delighted to hear that we provided a seamless experience, making changes effortlessly and maintaining excellent communication. It's wonderful that Alan, our bus driver, went above and beyond to ensure your day was amazing. We appreciate your recommendation and look forward to serving you again in the future. Cheers!
Written 2 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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