I love chin chins and so after we had been to Hamilton on sat 2 nd April we thought we would stop here for a drink prior to dinner … the staff were very rude and didn’t even acknowledge that we were standing waiting to be seated !! We actually asked someone about a table and eventually got one … very short lived as the host then announced himself saying what are we doing at this table we can’t be there !!! Your staff member gave us the table and we we pointed this out he got ruder !!! I have never been spoken to the way he spoke and unfortunately no matter how much I love the food I will never spend my money there … we went down the street to luci loo where we were actually greeted warmly and no prob to seat / serve us alll night … such a disappointing experience… i by the way do work in customer service and this person should get a new job !!!

Absolutely appalling service. After waiting to be seated (being ignored by four different staff members) we eventually chased down someone to ask if they had a table for a drink. A girl sat us at a table and we were there for all of twenty seconds before I encountered someone that should never work in food and beverage or hold the title of “host”. He approached the table and asked us accusingly who sat us down, when we told him and pointed the staff member out he said “I work here and I’m the host and you can’t be here” I said I’m sorry but I won’t be spoken to like that and his reply - “I have other guests that are my priority”. Wow. Literally all we had done was be seated where we were told and that’s how we were treated. How is he employed in a service based industry? What should have happened is he should have apologised we were sat somewhere he had already reserved. He should have moved us somewhere else politely and explained all guests are a “priority”. Absolutely not our fault your staff are unorganised