Thermal Spas & Hot Springs
6–7 hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
from
AU$170
per adult
Melbourne Boutique Tours
Melbourne Boutique Tours
5
Sightseeing ToursPrivate ToursFood ToursNature & Wildlife ToursWine Tours & Tastings
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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About
Melbourne Boutique Tours offers guided small group experiences to some of Australia's most famous attractions. See the iconic Great Ocean Road. Enjoy inspired local produce, taste wine or explore stunning coastlines on the Mornington Peninsula. See the world famous Penguin Parade on Phillip Island. Come see our inspiration. We offer tours daily if you would like more information please call Mon - Sun 8am - 8pm. Email us. Generally respond within 24hrs
Melbourne, Victoria, Australia
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5.0
841 reviews
Excellent
761
Very good
59
Average
11
Poor
3
Terrible
7
lansing737
Melbourne, Australia1 contribution
Aug 2016 • Friends
Near far, where wherever you are! Steve and Barry will go on. You are safe in their heart, and their hearts will go on and on.
Love, Richard and Mohan
Love, Richard and Mohan
Written 17 September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cam Hadlow
Hobart, Australia55 contributions
Apr 2016 • Couples
My wife and I recently completed a fabulous full day tour of the Great Ocean Road with MCT, and I wanted to share our experience.
It is a long day, however it is an incredible day filled with wildlife, jaw dropping scenery, great food and in our case, wonderful people. After the hotel pickups were done we departed from the CBD around 7.30am, and did not arrive back at our hotel until around 9.00pm, very tired but thrilled at a wonderful days touring.
Andy was our guide for the day, and what a terrific guy he is. He clearly has a passion for what he does and also for the environment, and Australia in general. Andy’s knowledge of the area was exceptional, and he kept us well informed during the long drives with wonderful stories of local characters, wildlife facts and the geology of the region.
The Great Ocean Road is known the world over for being one of the truly great drives, and it definitely lives up to its name, the scenery is awe inspiring.
After a morning tea break at Anglesea, we were on the Great Ocean Road proper and a quick stop was made to photograph the Memorial Arch before heading to the beautiful town of Lorne. Here we visited Teddy’s Lookout with fabulous views looking down to the road twisting along the coastline, and the wild seas of Bass Strait as a backdrop.
Continuing our journey along the coastline known as the Surf Coast, the ocean vistas seem to become even more breathtaking. A more sombre experience was passing through the area around the small town of Wye River so tragically hit with the full force of the 2015 Christmas Day bushfires. The damage is still clearly visible with so many homes destroyed here. Our next stop at Kennett River is a stop for wildlife lovers, and a chance to get up close to wonderful Koalas in their local habitat, not behind a fence, or in an enclosure. It’s fabulous to be able to see and photograph these wonderful creatures.
Lunch was in the township of Apollo Bay at the very nice restaurant La Bimba. The food was excellent, much better than what you often get on day tours. We all sat at the same table and it was a great chance to chat and get to know each other better.
After lunch we headed inland to the rainforest area of the Great Otway National Park. Once at our stop at Maits Rest, Andy took us on a fabulous guided rainforest walk to view some very spectacular trees, and giant ferns. The walk is easy. And follows a boardwalk and gravel pathway….spectacular and not to be missed.
Heading back to the coast, it was time to view what most people come to this region to see – the absolutely mind blowing views of the rugged Shipwreck Coast.
First stop was for a short walk along the cliff top to the top of Gibson’s Steps. The walk is a part of the tour that is not offered by other companies and is certainly well worth it. The ocean was pounding the day we visited which made this even more beautiful. The descent down the 86 Gibson’s Steps to the beach is narrow, and can be slippery. The views of the sheer cliffs and the lone sea stack off the beach are wonderful. Be mindful of the dangerous surf and the tides when visiting here. Next stop was at the iconic 12 Apostles, and no matter how many photos you have seen or even if you visited before like me, this must surely be one of the most spectacular views in Australia. We had time to enjoy both lookouts and just admire the amazing scenery. It can be very crowded here, however that does not detract from the amazing views in anyway whatsoever. Our last stop for the day was at Loch Ard Gorge named after the ship ‘Loch Ard’ which was wrecked just off shore. You can descend the stairway to the beach which is very worthwhile. The views are spectacular, and it gives a sense of what the only two survivors from the wreck may have gone through the night the ship sank. There are two other walks possible at this stop, and the better of the two is the circular route known as the Razorback. Wow…just incredible scenery! The ocean pounding against the sea stacks was just awesome to watch. This was a very fitting end to a truly wonderful day out.
MCT keeps their groups to a maximum of 11 people, and my wife and I really found this to be a fabulous aspect of the whole day with them. This really allows for a more personal experience, our guide Andy was able to interact with everybody, and we were all able to share the experience much better as a group.
I cannot recommend Melbourne Coast Touring highly enough, they were fabulous from beginning to end. Thank you so much to MCT, and especially our guide Andy for making this a truly memorable day.
It is a long day, however it is an incredible day filled with wildlife, jaw dropping scenery, great food and in our case, wonderful people. After the hotel pickups were done we departed from the CBD around 7.30am, and did not arrive back at our hotel until around 9.00pm, very tired but thrilled at a wonderful days touring.
Andy was our guide for the day, and what a terrific guy he is. He clearly has a passion for what he does and also for the environment, and Australia in general. Andy’s knowledge of the area was exceptional, and he kept us well informed during the long drives with wonderful stories of local characters, wildlife facts and the geology of the region.
The Great Ocean Road is known the world over for being one of the truly great drives, and it definitely lives up to its name, the scenery is awe inspiring.
After a morning tea break at Anglesea, we were on the Great Ocean Road proper and a quick stop was made to photograph the Memorial Arch before heading to the beautiful town of Lorne. Here we visited Teddy’s Lookout with fabulous views looking down to the road twisting along the coastline, and the wild seas of Bass Strait as a backdrop.
Continuing our journey along the coastline known as the Surf Coast, the ocean vistas seem to become even more breathtaking. A more sombre experience was passing through the area around the small town of Wye River so tragically hit with the full force of the 2015 Christmas Day bushfires. The damage is still clearly visible with so many homes destroyed here. Our next stop at Kennett River is a stop for wildlife lovers, and a chance to get up close to wonderful Koalas in their local habitat, not behind a fence, or in an enclosure. It’s fabulous to be able to see and photograph these wonderful creatures.
Lunch was in the township of Apollo Bay at the very nice restaurant La Bimba. The food was excellent, much better than what you often get on day tours. We all sat at the same table and it was a great chance to chat and get to know each other better.
After lunch we headed inland to the rainforest area of the Great Otway National Park. Once at our stop at Maits Rest, Andy took us on a fabulous guided rainforest walk to view some very spectacular trees, and giant ferns. The walk is easy. And follows a boardwalk and gravel pathway….spectacular and not to be missed.
Heading back to the coast, it was time to view what most people come to this region to see – the absolutely mind blowing views of the rugged Shipwreck Coast.
First stop was for a short walk along the cliff top to the top of Gibson’s Steps. The walk is a part of the tour that is not offered by other companies and is certainly well worth it. The ocean was pounding the day we visited which made this even more beautiful. The descent down the 86 Gibson’s Steps to the beach is narrow, and can be slippery. The views of the sheer cliffs and the lone sea stack off the beach are wonderful. Be mindful of the dangerous surf and the tides when visiting here. Next stop was at the iconic 12 Apostles, and no matter how many photos you have seen or even if you visited before like me, this must surely be one of the most spectacular views in Australia. We had time to enjoy both lookouts and just admire the amazing scenery. It can be very crowded here, however that does not detract from the amazing views in anyway whatsoever. Our last stop for the day was at Loch Ard Gorge named after the ship ‘Loch Ard’ which was wrecked just off shore. You can descend the stairway to the beach which is very worthwhile. The views are spectacular, and it gives a sense of what the only two survivors from the wreck may have gone through the night the ship sank. There are two other walks possible at this stop, and the better of the two is the circular route known as the Razorback. Wow…just incredible scenery! The ocean pounding against the sea stacks was just awesome to watch. This was a very fitting end to a truly wonderful day out.
MCT keeps their groups to a maximum of 11 people, and my wife and I really found this to be a fabulous aspect of the whole day with them. This really allows for a more personal experience, our guide Andy was able to interact with everybody, and we were all able to share the experience much better as a group.
I cannot recommend Melbourne Coast Touring highly enough, they were fabulous from beginning to end. Thank you so much to MCT, and especially our guide Andy for making this a truly memorable day.
Written 6 April 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashleigh C
Brisbane, Australia6 contributions
The tour was excellent! We met the driver at the regent theater (one of the pick up spots) and had a nice trip out. There were only 8 of us in the bus which is apparently a quiet day. The week before there had been 30. I would recommend choosing a weekday when it's cool and a bit overcast to avoid the crowds. The trip takes about 1hr - 1.5hrs. When you arrive you are given a towel but we also purchased robes for $10 each (most people did) and a locker which was $4 (the lockers are definitely recommended as a different bus will pick you up so you cant leave anything on there).
The hot springs themselves are wonderful. The are heated through thermal vents deep underground and then piped to the surface through a bore. The set up is man made but they have made efforts to have it fit into the natural landscape. Start with the hilltop bath before exploring the grounds. Our favourite was the baths near the amphitheater. The Turkish area is also lovely. The area is undergoing significant expansion so depending when you visit (we went in May 2019) more baths or rooms may be open. The construction was not occurring on the day when we were there, it was just evident it was occurring.
We had far more time than the tour suggests. We actually got picked up at 3.55pm so there is more than enough time to book a massage or something if you'd like this. They were booked out by the time we arrived on the day. However our experience wasn't dampened by that, we had a perfect day enjoying the pools and relaxing together.
Some of the challenge is finding somewhere quiet. Many of the guests like to chat which is fine but can be a little noisy. We liked the amphitheater because there were three pools close to each other and you could move to the quietest.
All in all the day was wonderful. Our trip home we had a short tour of some of the local towns but it was still a quick trip. I fell asleep on the way home.
Tips: bring a water bottle and thongs.
Hire a locker and robe ($10, $4)
Go when the weather is cool i.e. May-September.
Great place for couples or friends, limited places for kids to play.
The hot springs themselves are wonderful. The are heated through thermal vents deep underground and then piped to the surface through a bore. The set up is man made but they have made efforts to have it fit into the natural landscape. Start with the hilltop bath before exploring the grounds. Our favourite was the baths near the amphitheater. The Turkish area is also lovely. The area is undergoing significant expansion so depending when you visit (we went in May 2019) more baths or rooms may be open. The construction was not occurring on the day when we were there, it was just evident it was occurring.
We had far more time than the tour suggests. We actually got picked up at 3.55pm so there is more than enough time to book a massage or something if you'd like this. They were booked out by the time we arrived on the day. However our experience wasn't dampened by that, we had a perfect day enjoying the pools and relaxing together.
Some of the challenge is finding somewhere quiet. Many of the guests like to chat which is fine but can be a little noisy. We liked the amphitheater because there were three pools close to each other and you could move to the quietest.
All in all the day was wonderful. Our trip home we had a short tour of some of the local towns but it was still a quick trip. I fell asleep on the way home.
Tips: bring a water bottle and thongs.
Hire a locker and robe ($10, $4)
Go when the weather is cool i.e. May-September.
Great place for couples or friends, limited places for kids to play.
Written 11 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amiwang
Auckland Central, New Zealand3 contributions
June 2014
I booked with Melbourne Coastal Touring online and went on the tour yesterday. It caused a bit of confusion because they put me on with another tour company without telling me about it! I would appreciate if they could tell me! Also the other tour company turns out to be cheaper in their price so I think it's quite dodgy for them not to arrange the tour within the same price range for me. I would not recommend this tour company!
Written 5 June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Amiwang,
We really appreciate your review and your contribution to our development as a company.
We made every effort to accommodate your booking however at the very last minute we had our tour driver that we arranged for your tour cancel. Unfortunately I (Jason) was unavailable to drive due the strict regulations on hours bus drivers can work. We hold passenger safety in the highest regard therefore I could not fill in as the replacement. We are a small tour business which does not have unlimited driver resources.
In the midst of our crisis we contacted a trusted local travel agency Peterpans Travel who have won best travel agent award for last 3 years to try and help us find you a suitable tour. We asked all the questions after they recommended us a tour company.
We asked if they use the same vehicle. They use a Toyota Commuter, the same vehicle as us. We looked up their tripadvisor reviews. 187 Excellent Reviews and certificate of Excellence. We did our very best to find the best replacement tour for you.
After your tour you write a review on Wild Wombat Escapes tripadvisor page which quotes:
"I went on the Great Ocean Road tour yesterday and it was one of the best tour I have done (compare with many tours I have done in the past). Our tour guide Chris is very nice and informative! He really knows the area well and can tell you all about Melbourne and its native wildlife if you are interested in those things! He has also got a keen eyesight to spot all the Australian wild animals and point you in the right direction of where to look! This is a good chance to see Australia's native animal in their natural habitat!
Another good thing about this tour is the timing of arrival at each tourist spot like 12 Apostles etc.. Every area we visited we left before the crowd start to build up so you can take nice photos without lots of people standing in front of you blocking your way!
In summary, this is a great tour with lots of surprises and good memories! "
Whats disappointing is that you offer us a TERRIBLE rated review due to our inability to run the tour. You have never been on tour with us and we believe your TERRIBLE review is unjustified.
In the end according to your other tripadvisor review it seems you walked away with a Great Ocean Road experience which justifies just as great 'review' as we have received since starting our company.
This is not a suitable forum to write a complaint. Companies should have the right of reply before such feedback is posted in a public forum like tripadvisor, something you did not give us the opportunity to do.
I would hate to think that we now have to call our customers and cancel their tour within the final hour of them departing without offering a suitable replacement on the back of your TERRIBLE review.
We will continue to help our customers travel the Great Ocean Road and in cases such as your we will do our best to honor bookings and find a suitable replacement.
Written 6 June 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheryl L
6 contributions
Nov 2016 • Solo
I am a solo traveler and have booked a 2 different day tours with Melbourne Coastal Tour. I set out with not much expectations. My 1st day tour out to Great Ocean Road with guide, Andrew was fabulous, he did a really good job in giving precise introduction and history before each pit stop. You could tell he know the route and history well. There wasn't really a boring and failing moment and he has set my expectations high for my 2nd day tour out to the Phillip Island. But alas, I found myself in disappointment on the 2nd day tour, the guide was truthful to us that he came in as a last minute replacement to take our group. I was also surprised when the tour van (without company logo) came without a Microphone system, and we could tell he was unprepared as he needs to read the itinerary off the paper. I was also very much surprised to see a group of us all Singaporeans. Definitely not a bad thing, but towards the end, we couldn't help thinking that they have purposely regroup us out and put us out with a replacement due to high demand booking. It wouldn't be bad if we have a proper guide and I was set with high expectations from the 1st day tour out with Andrew. I wouldn't blame the guide as well given that he was called out for a last minute replacement, but I can't denied that I was dismayed to have my expectations drop from a high to a low. Wine tasting experience at the last minute changed winery was a sloppy experience as well, there wasn't really a crowd in there, but the staff there seems all busy serving the other non-Asians, and just fulfill their basic service to us by pouring wine and giving a very brief and quick intro of the wine.
Given the good reviews that I had read off earlier from the internet, and a higher price that I had paid for with Melbourne Coastal Tour, compared to the other tour operators. I would have think that they could have keep up with their great professionalism and reputation, given the reason why we all are willing to pay for a higher price. It would definitely be a wiser choice for them, if they would have rejected our bookings and gave a reason that they are fully booked, rather than accepting more than they could dealt with it, and putting us out with a replacement guide and have all of us disappointed and put their reputation on the line.
In tourism and or all other service sectors, keeping a competitive price and making profits is no doubt important, but upholding a good standard of service is what would really makes one stand out among all the other tour operators and that's where you really would have returning customers and recommendations to others from us. I wanted love to rate them off as a 5 but due to the 2nd day tour experience, points were deducted, and I could only gave them a 3 instead.
Given the good reviews that I had read off earlier from the internet, and a higher price that I had paid for with Melbourne Coastal Tour, compared to the other tour operators. I would have think that they could have keep up with their great professionalism and reputation, given the reason why we all are willing to pay for a higher price. It would definitely be a wiser choice for them, if they would have rejected our bookings and gave a reason that they are fully booked, rather than accepting more than they could dealt with it, and putting us out with a replacement guide and have all of us disappointed and put their reputation on the line.
In tourism and or all other service sectors, keeping a competitive price and making profits is no doubt important, but upholding a good standard of service is what would really makes one stand out among all the other tour operators and that's where you really would have returning customers and recommendations to others from us. I wanted love to rate them off as a 5 but due to the 2nd day tour experience, points were deducted, and I could only gave them a 3 instead.
Written 27 November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GirlfromRedDot
Singapore, Singapore25 contributions
July 2016 • Family
This week, I travelled with 3 different tour operators picked because they have smaller group size(under 18 people) and all had great reviews on TripAdvisor - Yarra Valley Wineries (Cafe Bus), Great Ocean Trip(Melbourne Coastal Touring) and Phillip Island/Penguin Parade (Go West).
After trying all three operators, I strongly recommend Melbourne Coastal Touring.
Firstly, they are quite thoughtful in designing their tours to take good care of their tour group. On a chilly morning, in the first stop near a river, we were the only tour with a complimentary morning breakfast with choice of warm coffee and tea, banana cake and Anzac biscuits. Many other tour groups were eyeing our spread with envious glances!
Also, our lunch was arranged at La Bimba at Apollo Bay, and from what I can see at that restaurant stretch, it's the best restaurant there. So kudos for making sure we are well-fed.
Their buses are also the newest and best maintained of the three.
Secondly, a tour guide can make a big difference to the overall experience. Travis, our tour guide, was a ball of energy and cheerfulness throughout the entire day. He is clearly enthusiastic, passionate and well-prepared, peppering anecdotes and history with good-natured humor. He also has a great eye in spotting wildlife - he helped spot 7 koalas for the group in the wild! My family and I all felt he was the best tour guide across the three tours!
So next time we are back in Melbourne, we know who to go with.
After trying all three operators, I strongly recommend Melbourne Coastal Touring.
Firstly, they are quite thoughtful in designing their tours to take good care of their tour group. On a chilly morning, in the first stop near a river, we were the only tour with a complimentary morning breakfast with choice of warm coffee and tea, banana cake and Anzac biscuits. Many other tour groups were eyeing our spread with envious glances!
Also, our lunch was arranged at La Bimba at Apollo Bay, and from what I can see at that restaurant stretch, it's the best restaurant there. So kudos for making sure we are well-fed.
Their buses are also the newest and best maintained of the three.
Secondly, a tour guide can make a big difference to the overall experience. Travis, our tour guide, was a ball of energy and cheerfulness throughout the entire day. He is clearly enthusiastic, passionate and well-prepared, peppering anecdotes and history with good-natured humor. He also has a great eye in spotting wildlife - he helped spot 7 koalas for the group in the wild! My family and I all felt he was the best tour guide across the three tours!
So next time we are back in Melbourne, we know who to go with.
Written 29 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EMS059
Oak Park, Illinois USA27 contributions
Apr 2015 • Family
My husband and daughter and I did the small group tour of the Great Ocean Road last month. It was a wonderful experience. There were 9 of us on the tour which was a perfect size. Our tour guide Campbell, had a dry sense of humor that I appreciated. Because our group was small, he was able to take us to vantage points to see things like the Twelve Apostles that did not have crowds of people. I caution you that this is a very long day from Melbourne- we were picked up around 7 a.m. and didn't get back to the hotel until 8 pm. But this is because there are so many places to stop to see gorgeous views and they are pretty far from the city. If you have limited time in Melbourne, this is the way to go. The only negative I would say is the place we stopped for lunch. It was pretty mediocre, but I think there aren't a lot of places around there to stop with big groups.
Written 16 May 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lil_joe29
Kuala Lumpur, Malaysia35 contributions
Nov 2014 • Solo
Many of my friends were telling me that a one day trip to the Great Ocean Road would be too rushed and tiring, but being on a backpacker budget, I decided to go ahead with Melbourne Coastal Touring's one day tour and I'm really glad I did because it was one of the best tours I've been with.
I booked the trip a day before, which was pretty last minute but the staff was really helpful and even allowed me to pay in cash on the day of travel when I said that I didn't have a credit card. It was a small and personal group of just 11 and being the only solo traveler there, I was very lucky to be with a group of kind and friendly people who were constantly looking out for me. Jason, our tour guide, is an awesome story-teller! He was nice, friendly and he made sure that all our needs were well taken care of. I loved the little morning tea session which I thought added a personal touch to the trip - our tour guide even made our drinks for us (thanks Jason!). Lunch was unexpectedly good too!
I thought that the entire trip was well-planned and organised in a sense that it didn't feel long or exhausting despite it being 13 hours long! I came back from the trip all happy and contented, and my friend said that I was the first person she has ever known who didn't come back from a day trip to the GOR looking all worn out and grumpy. She said she will recommend this tour to all her other friends and family who visit Melbourne. So will I. Definitely highly recommended!
I booked the trip a day before, which was pretty last minute but the staff was really helpful and even allowed me to pay in cash on the day of travel when I said that I didn't have a credit card. It was a small and personal group of just 11 and being the only solo traveler there, I was very lucky to be with a group of kind and friendly people who were constantly looking out for me. Jason, our tour guide, is an awesome story-teller! He was nice, friendly and he made sure that all our needs were well taken care of. I loved the little morning tea session which I thought added a personal touch to the trip - our tour guide even made our drinks for us (thanks Jason!). Lunch was unexpectedly good too!
I thought that the entire trip was well-planned and organised in a sense that it didn't feel long or exhausting despite it being 13 hours long! I came back from the trip all happy and contented, and my friend said that I was the first person she has ever known who didn't come back from a day trip to the GOR looking all worn out and grumpy. She said she will recommend this tour to all her other friends and family who visit Melbourne. So will I. Definitely highly recommended!
Written 21 November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmDaws91
Brisbane, Australia1 contribution
Nov 2014 • Family
My mum, sister and I went on this trip on 8/11/14 and absolutely loved it!! Shane was the best tour guide, he had so much knowledge and passion about the great ocean road and Australia in general and we loved his stories throughout the tour. There was only about 11 of us on the trip which was great as we all got to know each other and Shane took us to places that other larger tour groups didn't go to and went to loads of effort to make sure we saw as much as possible.
I would definitely recommend Melbourne Coastal Touring for anyone visiting the Great Ocean Road as I got quick friendly responses to my enquiry and as they are a small company they really are passionate about making sure every one has a great experience.
Thanks so much to Shane for making it the most enjoyable trip I have been on :)
I would definitely recommend Melbourne Coastal Touring for anyone visiting the Great Ocean Road as I got quick friendly responses to my enquiry and as they are a small company they really are passionate about making sure every one has a great experience.
Thanks so much to Shane for making it the most enjoyable trip I have been on :)
Written 19 November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fyzl H
39 contributions
Aug 2017 • Couples
Hi Darren, we are the couple from Singapore! 😊😊😊
Our compliments to Darren:
Darren was our tour guide on 2 Aug 2017 to Great Ocean Road. We have to say that he was very approachable, friendly & very knowledgable on the places we visited. His priority was always safety & he always reminded us to stay safe at all times. He gave us ample time for sight seeing & photo taking. We never sensed any rush but instead felt very relaxed under his care throughout our journey. It seemed that he really enjoyed his work as a tour guide. We would like to wish him best of luck in his career & do come visit Singapore soon! We sincerely recommend you to engage Melbourne Boutique Tours for sight seeing! 👍🏼👍🏼👍🏼
Much love,
Faizal & Hetti
Our compliments to Darren:
Darren was our tour guide on 2 Aug 2017 to Great Ocean Road. We have to say that he was very approachable, friendly & very knowledgable on the places we visited. His priority was always safety & he always reminded us to stay safe at all times. He gave us ample time for sight seeing & photo taking. We never sensed any rush but instead felt very relaxed under his care throughout our journey. It seemed that he really enjoyed his work as a tour guide. We would like to wish him best of luck in his career & do come visit Singapore soon! We sincerely recommend you to engage Melbourne Boutique Tours for sight seeing! 👍🏼👍🏼👍🏼
Much love,
Faizal & Hetti
Written 2 August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Faizal and Hetti,
A big thank you for your review! Darren is an amazing guide and we are glad to hear you have been able to do a tour with him and see first hand how great he is.
It is very important to us that our passengers are safe and feel comfortable and that they are enjoying every part of their tour with us. Looks like that has definitely happened with you!
I have forwarded your kind words to Darren, hopefully you get to see him some time in Singapore and show him around :)
Kind regards,
Boutique Tours
Written 24 August 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do you have a tour option where I could get picked up in Melbourne then go to Phillip Island, stay overnight there (I can book my own accommodation) then to Mornington Peninsula the next day and back to Melbourne?
Written 23 October 2019
I am planning to do both Great ocean tour and Phillip Island tour on 17th and 18th December. I have following questions:
-Considering that we have our return flight on 19th December Morning, which tour you would suggest us to do later.
- In the tour package there is an option of including gourmet lunch. My wife is vegetarian and I do not eat pork and beef. Considering this would you suggest us to include lunch in package? If not then are there other restaurants at the same place?
- Lastly if we go for both the tours, is there any combo package we can opt for?
Thank you for your help in advance and looking forward to your early response.
Written 17 November 2017
Hi, I'll try my best to help.
Re the tours - I took the Great Ocean Road Tour and it's a full day one. So, when you get back to Melbourne Central, it will be around 7ish 8p.m. Thus, if you're ok, you should have enough time to come back, freshen up, pack and rest before your flight the next morning.
Re the food - I didn't opt for the lunch as well but as mentioned in my review, the guide gave me some recommendations on where to eat as there are quite a few places to eat at in Apollo Bay. Perhaps, if you inform them of your dietary requirements, they would be able to help you.
I'm not sure about the combo packages - you might want to contact the tour company directly. They're pretty fast in replying.
Written 18 November 2017
I refer to my review on 29 September 2017 titled "Best Day Ever!" Please note that our wonderful tour guide's name is Tim and not Jim :) if possible, could you help me to edit my entry?
Written 30 September 2017
I refer to my review on 29 September 2017 titled "Best Day Ever!" Please note that our wonderful tour guide's name is Tim and not Jim :) if possible, could you help me to edit my entry?
Written 30 September 2017
I left an email on your site but I did not receive any reply. Followings are my question about MORNINGTON PENINSULA SCENIC PRODUCE TOUR
1)what is your cancellation policy?
2)is there any extra charge for the tour?
3)I live near Southern Cross Station, which pick up point should I go?
Written 26 October 2016
Dear MilkChow,
We have received your email yesterday. Thank you for your inquiry. We will respond this morning.
For travellers requiring an instant answer we recommend to give us a call or please allow 24hrs for us to respond.
All the best.
Jason
Written 26 October 2016
My husband and I would like to do the Boutique Great Ocean Road Tour next March but at the moment there is not an option to book this that far ahead. Is this trip still running and if so when will it be available for me to book online? Thank you
Written 18 October 2016
You can book through Expedia that allows you to view availability & price and book March 2017
Written 18 October 2016
I would love to do the coast road tour but our ship doesn't dock until 8am, leaving just before 10pm. Does any tours start later?
Written 13 September 2016
Dear 1Lesley,
Thank you for your expressed interest in our Boutique Great Ocean Road Tour.
Unfortunately we do not offer a later departure on our group tours however we do curate private tours for guests arriving by cruise ship.
Send us an email and we'll come back to you with the itinerary & details.
Thank you,
Jason.
Written 20 September 2016
I left an email on your site but I did not receive a return supply. My question is, what is your cancellation policy?
Written 25 August 2016
Hi Shai,
Thank you for contacting Melbourne Coastal Tours. Sorry if you have not received an email from us. We will look into it. What is your email address?
We have Terms and Conditions for our bookings. We do not generally cancel tours, but in the case that there is an emergency and we do have to cancel, there will be a full refunds.
Here is our Terms and Conditions for bookings:
Reservation Changes:
Reservation date changes made outside of 72hrs are permitted.
Reservation date changes made within of 72hrs are not permitted
Cancellations:
Cancellations made outside of 7 days will be refunded the price of their tour.
Cancellations made within 7 days are not permitted. Within 7 days of travel your tour is non-refundable.
Credit card fees included in your price are non refundable. Also an additional $20 cancellation fee applies.
We are charged 3.5% credit card fee by our merchant.
Flexible Travel Tickets:
Cancellations made outside of 7 days will be refunded the price of their tour. Credit card fees are non refundable.
Reservation date changes made outside of 12hrs are permitted.
Good luck with your travel plans and we hope to share a great experience with you!
Kind Regards,
Campbell
Written 26 August 2016
Good day guys..just wanna make enquiry about your tour..my wife want to have a trip where she can see penguin and kangaroo(pls dont laugh ya),any of your trip that can match with her preference?its on august trip..
Written 19 June 2016
Hello Ahmad, thank you for your expressed interest in our travel experiences.
Our Mornington Peninsula & Phillip Island tour offers this experience.
We showcase the Mornington Peninsula a stunning region only 1hr from Melbourne. It was featured in National Geographic's top 20 places in the world last year.
We head to a wildlife park where you can pet a koala and hand feed & pet kangaroos.
When then head to Phillip island to see rugged coastlines, wild kangaroos in the grass lands before witnessing one of mother natures incredible experiences; watching up to 500 - 2500 little penguins parade across the beach.
A truly amazing tour!
We look forward to sharing this experience with you.
Thanks,
Jason.
Written 19 June 2016
Hi, is there wifi on the minibus?
Written 2 March 2016
Hello pherenike07,
Thank you for your expressed interest in our tours. We look forward to showcasing an inspiring day.
We do not offer WiFi on our tours. In the regions we travel wifi reception is on and off.
Kind regards,
Jason
Written 2 March 2016
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