Rocket Ride

Rocket Ride, Melbourne: Address, Phone Number, Rocket Ride Reviews: 3.5/5

Rocket Ride
3.5
About
Professional Airport Transfer services, We want to offer simple, warm, flexible service with providing preferred mother tongue services with passengers in order to introduce as deep as possible about local culture for customers during the short trip.
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Tours and Tickets
The area
Address

3.5
11 reviews
Excellent
6
Very good
0
Average
0
Poor
1
Terrible
4

Carol E
4 contributions
Melbourne airport shuttle
Feb. 2020
They were on time and very accommodating. The driver was waiting for us at luggage pickup. The driver was very helpful.
Written 14 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jodiewhite
Sydney, Australia86 contributions
Waiting and ready for us.
Jan. 2020 • Family
This took out the worry for trying to organise someone when we were in Xian. Communication was very easy and confirmation via WeChat to ensure the driver was coming made this an easy process.
Written 2 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
tinatian111
dear customer ,thanks for your support,and we will improve ourself better ,and have a lovely day:)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gloria D
Cairns, Australia2 contributions
Failed to pick up
Oct. 2019
Booked and paid in advance, waiting at Adelaide Airport, seven of us, received a phone call that they were unable to pick us up and to get a taxi, very disappointed, Jaycar has been amazing and refunded the cost, BUT Rob from Rocket Trip said he would pay
my taxi fare as well, but still waiting, bet I dont see that money anymore. Not Happy.
Written 21 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
tinatian111
dear customer ,sorry for the inconvenience ,have you received the refund now ?
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Promisetobegood
Auckland Central, New Zealand198 contributions
Very good service and polite driver.
Sep. 2019
I booked a private airport transfer with Rocket Trip International via Jayride online. My driver was Mr Zhou and he was very polite, efficient and I think they offered a good service. I did have to ring the day before to make sure they would pick me up on time but overall I found them fine.
Written 19 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
tinatian111
dear customer ,thanks for your support,and we will improve ourself better ,and have a lovely day:)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelvin
1 contribution
EXCELLENT SERVICE!!
Jun. 2019
Driver was on time. Extremely courteous and efficient. The vehicle was most comfortable and certainly very clean. The communication as well, I would have no hesitation in recommending Rocket Ride to anyone at any time. Thank you for great service.
Written 27 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
tinatian111
dear customer ,thanks for your support,and we will improve ourself better ,and have a lovely day:)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tina Lee
1 contribution
Nice driver and customer service
Aug. 2019
I book this service half years ago. I almost forgot it. Their customer service keeps in touch with me for contact information and flight information. One day before the travel date, the driver also contact me by what's up. On that day, the driver was waiting at the meeting point with my name sign. Also, it non-stop to my hotel with no one else. The driver is very nice and friendly. I also book this for my return trip. It's awesome.
Written 26 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
tinatian111
dear customer ,thanks for your support,and we will improve ourself better ,and have a lovely day:)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jacnic42
1 contribution
DO NOT USE ROCKET RIDE MELBOURNE
Aug. 2019 • Friends
Did not arrive for our transfer to Melbourne Tullamarine after confirming 2 days prior!
We had paid for this transfer 2 weeks prior to our visit!
Waited for 1/2hr and had to use other transport so we did not miss our flight!
A friend left a negative review and the company contacted her to ask for it to be removed!
Lucky to receive 1 Star but only cause I had too, to submit this review!
Written 21 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Travelling_ClareA
Woonona, Australia47 contributions
DO NOT BOOK for Melbourne
Aug. 2019
Driver did not show up. Do not use in Melbourne. Offers an unreliable service.
Booked 2 weeks in advance through Viator. Kevin the ‘Senior Trip Manager’ confirmed via email 3 days after making the reservation. Waited at pick up location for 30 minutes after pick up time, made multiple calls to the phone number provided- went unanswered. Again, do not use!! If I could give a 0 review I would!
Written 10 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Edi V
Sydney, Australia13 contributions
Great option to not have to ask relos or friends
Recently had a great experience with these guys from a Sout West Sydney pickup to International Airport and return.

After booking got a quick confirmation and 24 hrs before got another email with driver's name and details.

To Airport transfer driver texted 2 hrs before pick up to confirm pick up details, arrived on time in a new Audi Q7 ensuring an enjoyable ride where we didnt have to hassle friends or relos.

Return was an easy experience where we got a confirmation email 48 hrs before and then again an email 24 hrs before with pick driver details.
Upon arrival when I turned on my phone in plane had a text message from James with instructions to text or call when we picked up bags and cleared customs with the colour, make and his vehicle rego number.

We headed to the International - 2 minute express pickup where James was waiting in new smoke free and clean Honda Oddessy which started our trip home after a long flight pleasant

Having read some of the other reviews I find it hard to believe given our expereince was 5 stars and will definately be using these guys again.

Written 29 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Angela C
2 contributions
ROCKET RIDE SHUTTLE SERVICE
Mar. 2019 • Friends
DO NOT USE ROCKET RIDE - they were late for the pick up and then never bothered showing up for the return ride to the airport. We were left stranded outside our accomodation for 1/2 hour before we ended up having to catch a taxi to the airport. We confirmed the pick up with them two days prior so everything seemed fine. Then when you need to get hold of them outside their business hours, you just go to voicemail!
Terrible service!
Written 17 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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