Nothing short of perfection! I own my own tour company in far North Queensland, so I’m a hard one to please and always looking for ways a tour can be improved upon (what can I say, it’s in my DNA), but right from the off, these guys nailed it. Professional, efficient but at the same time fun and friendly. An excellent overall tour experience.
Sam was our guide on Day 1, and was really great with our group, but then due to a family emergency overnight, he had to be replaced by James. We were slightly disappointed to hear about the change of guide, as our group were getting along so well with Sam, but James turned out to be equally as good. And it was a seamless changeover. So much so that when James came to pick us up from our overnight accommodation in Apollo Bay, he had already been tipped off by Sam as to exactly what our preferred coffee order was. James showed up on the doorstep, on time with 4 individual takeaway coffee’s, for each member of our group, and a welcoming smile. He was also briefed of our group’s dynamics, including how to handle one of the more ‘difficult’ members of the group. Spoiler alert - it wasnt me!