The worst you can imagine in a tour.
They advertise private or bespoken tours, then cancelled a few hours in advance because they did not reach the right number of participants. The fact was I had booked a tour ONLY for two people (my husband and I).
We were relocated to another tour with the same characteristics'…well, instead of a private tour to four wineries (vineyards and wine cellars) led by an expert, we were taken to visit four wine shops, where the only purpose was to sell us wines.
Instead of lunch in a starred restaurant in a famous wine estate, we had an indecent meal in a filthy bar on the side of a highway.
The driver treated us like parcels, as he was craving to get home early. So, the tour that was supposed to last five hours lasted three and a half instead.
Traised up a complaint but the manager I spoke with told me off in a rude manner.
The only refund we got has been
AUS 60 (£30), nothing in comparison to the huge fee we paid.