We have just returned from a 2 day - 1 night trip to Fraser Island.
We arrived on Fraser Island expectant and excited as we had only read good reviews about the trip. Unfortunately, this was not fulfilled to any degree.
Firstly, we spent half of the first day in transportation, with minimal time at Lake McKenzie. When we arrived at the camp, we were surprised. We had to sleep in a tent with no ground sheet or pillow - just a sleeping bag, which is not acceptable when you pay 500 aud for the trip.
Secondly, the voucher said that food was included in the price, which we assumed was made for you. However, we also had to do this ourselves. We had bad wraps for dinner - and for the evening meal we had to cook our own steaks. Breakfast the next day was also on our own. In addition, there was always uncertainty among everyone about what to do next, as our guide never really informed us about anything. Even when we asked when we had to get up, he had no answer. Furthermore, the 4WD cars you drove in were completely packed, as you had to be 8 people in each car. Not very comfortable when you spend so many hours in the car for transportation.
This leads to our question: what is our paid 500 aud being used for? We didn't get any service or acceptable sleeping conditions. Several of the guests we spoke to on the trip also expressed their dissatisfaction and couldn't understand how the trip could be so expensive with such scandalous conditions. We would never recommend this trip to anyone else and we are also passing this information on to our travel agent so that she no longer recommends it. We hope you take this criticism seriously and will improve the conditions and service for your future guests.