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Hot Air Balloon Down Under

Surfers Paradise, Australia
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About Hot Air Balloon Down Under
Come and join our award winning team, winner of the Hospitality Award for Outstanding Courtesy & Service to the Gold Coast Tourist Industry on a one hour magic carpet ride. Fly with the longest operating ballooning company in Queensland, with a reputation for professionalism, safety and excellence. The Gold Coast is one of the most spectacular & best balloon flight areas anywhere in the world.
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Hot Air Balloon Down Under
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Dee wrote a review Nov 2016
Bournemouth, United Kingdom68 contributions28 helpful votes
I booked with this company solely because they said they were the only ones who did the flight over the gold coast, but unfortunately we didn't get to do that on our flight day & i was sorely dissapointed about this, but you can't do anything about the weather, they said it was too windy over the coast so we just flew over the hinterland, which was okay but slightly boring to be honest. Wasn't worth getting up so early for this experience unfortunately, the breakfast was good at the Mercure Resort.
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Date of experience: October 2016
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sara210345 wrote a review Sept 2016
New South Wales, Australia3 contributions
an amazing experience! My and my friends had a great time and really enjoyed the flight. the customer service wasgreat. everyone was really friendly and entertaining. I felt very safe and even some of my friends who were a little concerned before could relax.
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Date of experience: July 2016
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Sazzle1976 wrote a review Jan 2016
Nutfield, United Kingdom503 contributions59 helpful votes
We had to have 2 attempts at this as the first day the wind wasn't right and we couldn't fly. Luckily we were able to book on the next day (or full refund offered). It's a very early start (we had a 3am hotel pick up!) but well worth it once you do go. We booked the hours trip, saw a gorgeous sunset over Surfers but you travel inland and see lots of gorgeous countryside too (and get a feel for local life). It's very smooth taking off and landing not too bad either. So peaceful and a real must do if you can. I'd recommend the champagne breakfast too which is served afterwards at the local 5 star Mercure hotel. I would have rated this excellent were it not for the disappointment of not flying the first day (and 2 mega early starts when we only had 2 nights total stay in the area)
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Date of experience: January 2016
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Lis B wrote a review Dec 2014
2 contributions
Hi I wish to comment on the excellent customer service I received during my hot air balloon experience with Balloon Down Under (Balloon Aloft) on 27 November 2014! My friends and I really enjoyed the flight. We wish to thank the team (Jonathan, Billy and Chris) that really guided and looked after us! Please convey our gratitude to: 1. Jonathan (Johnny) who went an extra mile to ensure our safety and lend a helping hand to capture the precious moments during our flight! Thanks for making our hot air balloon flight a memorable one! Cheers! 2. Chris (the pilot) who shared many interesting facts and information about hot air balloon and Australia! He was friendly and he prioritized our safety! We felt safe and relaxed as we enjoyed the view from the top! 3. Billy who was very friendly and loved to joke. We felt very happy with his jokes that brightened up the situation. Well done, Balloon Down Under! It was a worthwhile experience flying with you! 😄😄😄
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Date of experience: November 2014
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Jaimee wrote a review Nov 2014
Wodonga, Australia13 contributions37 helpful votes
Quite dissapointed. I had initially schedualed this experience, was told to arrive at 4am, and called to say i was running 10minutes late (after driving 2 and a half hours), to only be informed that they 'couldnt wait because that would mean everyone else would miss the sunrise and it woukdnt be fair to them'. So i drove the long way back home and rescehdualed. A few weeks later i arrived at 3:30am, waited for everyone else to arrive, was then told that we still had to drive 45minutes to point if departure. Then was told that we would be detouring as someone had 'slept in' so we were meeting them somewhere, which was not the departure point. This is despite the fact that every email they send, says in capitals: 'do not be late, we do not wait, you can not rebook or reschedual'. After driving in circles due to poor communication and wasting at least 30mins, we finally picked up 2 people and started our 45minute drive. The sun had already started to rise by this point, and when i discussed it with staff, they informed me that 'were not allowed to lift off until the sun is up'. I found this very strange considering they advertise sunrise flight. I was extremely upset because once we had finally arrived, we still had to set up the balloons. And there was no safety talk at all. The flight itself was fine but since we missed the sunrise there wasnt really much need for it to last a full hour. We were then told we had to help to pack up the balloons. After the long trip back to the hotel i was tired and not in the mood to sit through breakfast, especially since i had another long drive back home. I am quite upset that ive paid such a large amount of money for such a dissapointing experience. I wont be recommending this to anyone.
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Date of experience: October 2014
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