I surprised my partner with this experience as a gift for Christmas, i have walked away nothing but disappointed with my entire experience.
The staff are very friendly, and they did a lot to keep us entertained, however when i purchased the tickets i had read that it would be a ride with the sunrise, with 1 hour flight.
We missed the sunrise, as we stood and waited around for a few hours before even getting onto the hot air balloon ( which we had to help set up ) i dont understand why we had to meet at 4am that morning, to get on the balloon after 6.
The flight was peaceful but a little boring, to then land in a paddock full of cow manure.
We were then expected by the staff to help pack up - im sorry i did not want to spend over $500, to do all the hard work myself. IF it requires more men to pack and unpack the balloon - hire more staff.
Do not manipulate your customers into doing so, when some of us did not want to help ( because i did not want to get cow manure all over my shoes ) we were death stared.
Not to mention it stunk and we had to roll around for half an hour with this hot air balloon.
The bus ride was long, and extremely cold, and the champagne breakfast is just some cold food from a buffet at a hotel, and a glass of champagne.
Which i did not get one.
I have so far, recommended all my friends and family to never do this, and if they do to not go through with this company.