Excellence Coaches & Tours
Excellence Coaches & Tours
4
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Thank you for your reviews. We transfer over 20,000 passengers every year between Cairns Airport, Port Douglas, Palm Cove and Cairns City. We operate 20 vehicles between Cairns Airport and Port Douglas daily. For over 10 years we offer seats in shared shuttle, limousine, and private transfers for families, friends and groups between 1-53 pax. Our separate local shuttle bus service in Port Douglas operates 7am to midnight daily. We understand that sometimes, for many potential reasons, we will receive feedback that does not reflect the experience of our many satisfied passengers and loyal repeat customers within those 20,000 passengers each year. We have found over the years that a misunderstanding or miscommunication is inevitably at the heart of some feedback. Issues can always be resolved more quickly and amicably when you contact us direct. Our business will always respond to reviews and we will always be truthful about all the circumstances around any review when we reply.
Duration: 1-2 hours
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4.0
504 reviews
Excellent
318
Very good
37
Average
11
Poor
26
Terrible
112
Carol P
2 contributions
June 2024 • Couples
Enjoyed 10 days in Port Douglas
As an elderly couple, Outrigger suggested Excellence Shuttle Service and they were amazing!!
Service was just a phone call away!
Each and every driver was just a phone call away, which to a person who can't walk a long distance ,made such a difference to our break.
As an elderly couple, Outrigger suggested Excellence Shuttle Service and they were amazing!!
Service was just a phone call away!
Each and every driver was just a phone call away, which to a person who can't walk a long distance ,made such a difference to our break.
Written 13 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Carol P for your 5 ⭐ review. We're really happy your experience of our local shuttle service was so amazing. Your feedback really means so much to our local shuttle team who try and go that extra distance for all guests travelling with Excellence Coaches 😎 Sounds like you had a great holiday at Outrigger in Port Douglas which is a great place to stay. We look forward to seeing you back soon 🌴
Written 14 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mona A
1 contribution
Nov 2024 • Solo
I booked this coach transfer from Thala Nature reserve to Cairns airport and unfortunately I left a handbag in the lobby. Although I remembered 5 -7 min into the trip, there was no way for the driver to drive back safely (narrow one way road and the bus was too big). We also needed to think of other passengers who needed to make their flights.
My handbag had my passport and laptop so I was quite nervous. The driver stayed calm and was very helpful. He stopped on the side of the road and called his office. In the meantime, I called the hotel who had spotted my back. Between the hotel and the bus company they quickly agreed to hand it to the next coach which was also on the way to the airport. This solution ensure that the other passengers arrived on time.
When we arrived to the airport, Bennett (the driver) kindly showed me where to wait for the next bus and made sure I had the office number if I needed anything.
My bag was safely delivered 40 min later (I thankfully had ample time for my flight) by another kind driver (Mark). I am forever grateful to the excellence coaches as well the drivers.
My handbag had my passport and laptop so I was quite nervous. The driver stayed calm and was very helpful. He stopped on the side of the road and called his office. In the meantime, I called the hotel who had spotted my back. Between the hotel and the bus company they quickly agreed to hand it to the next coach which was also on the way to the airport. This solution ensure that the other passengers arrived on time.
When we arrived to the airport, Bennett (the driver) kindly showed me where to wait for the next bus and made sure I had the office number if I needed anything.
My bag was safely delivered 40 min later (I thankfully had ample time for my flight) by another kind driver (Mark). I am forever grateful to the excellence coaches as well the drivers.
Written 25 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mona, thank you for sharing your story. I'm so glad our team was able to work this solution for you and we had some competent and cool heads to admin the situation - with a happy ending ☺️ Big shout out to Bennett and Mark for working collaboratively - that's really great to hear - well done guys - thank you for being part of Team Excellence 👏
Written 27 November 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chloe L
1 contribution
Mar 2024 • Family
We have been to Port Douglas three times now and have used Excellence Coaches and Tours each time for airport transfers, tours and movement around the city centre. The service is accessable, quick and easy to use while being flexible to our needs. Special mention to ANTHONY who is always a laugh and an excelllent impromptu tour guide during airport transfers.
Written 18 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Chloe L for your Excellent review 😊🙏 Everyone at Excellence Coaches and Tours appreciates positive feedback like yours. And a special shout out from management and owners to Anthony for his wonderful service. Well done mate 👍We look forward to seeing you, your friends or family back with us one day soon.
Written 19 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine S
2 contributions
Aug 2024 • Couples
We usually hire a car when we come up from Melbourne on holiday, but this time decided to use this airport transfer company. Dan who was the driver on the journey from the airport was great, full of local knowledge and Bennett was our driver on our return. He was fabulous! Will definitely use Excellence again.
Written 22 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Christine S for your 5⭐ review and great feedback about your drivers. When we first started visiting Cairns years ago we also hired cars, but found that using airport transport and shuttles to Port Douglas saved a lot of stress, parking and insurance issues. Then we end up in the business 🌞 We look forward to helping you again in the future. Well done Dan and Bennett 🥇
Written 23 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John G
Sydney, Australia3 contributions
Sept 2024 • Couples
Had a safe well driven trip from Cairns Airport to Port Douglas which we do 4 times a year. A few days later an Excellence coach deliberately drove very close to me while cycling. Missed by inches. Sorry, won't be back Excellence.
Written 6 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi John, thank your for your positive feedback about your airport transfer from Cairns Airport to Port Douglas. Please contact our office with details (eg time and date) of the other incident you mention, and also why you think it was deliberate. Contacting us with info will help us follow it up.
Written 7 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nomad51643954792
2 contributions
Apr 2024 • Friends
We went to kuranda for the day on the scenic railway and back by the skyrail. The best part was that Ross our tour guide/ driver took us to a village and was most helpful in every way. He made us feel v special and because of him we had a great day. Big thank you to Ross and would recommend next time you hire excellence tours insist on being taken by Ross
Written 19 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
a special shout out from management and owners to Ross for his wonderful service. Well done👍Thank you Nomad51643954792 for your 5 star review ⭐ and positive feedback. Everyone at Excellence Coaches and Tours appreciates positive feedback like yours. We look forward to seeing you, your friends or family back with us one day soon.
Written 19 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cam R
6 contributions
May 2024 • Family
A special family trip to Palm Cove for my mother's 75th Birthday. To have Bennett's service twice on our private booked coaches made a huge difference. The coaches were clean and comfortable. Special mention also to the driver that met us on arrival (Steve?) .
Great team!
Great team!
Written 19 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Cam R for your brilliant 5 ⭐ review AND happy 75th to your mother 🎂 Well done Bennett and Steve for providing your excellent service on Excellence Coaches & Tours 👏
Written 20 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dd M
1 contribution
Aug 2024 • Couples
What a wonderful and pleasant experience by two lovely drivers, Paul and Charlie. Both were extremely friendly and greeted us with hand shakes, a smiles and pristine detailed clean vehicles.
They made our trip very memorable and will be requesting them for our next journey, as frequent travellers to the region. Excellence took the stress out of car hire or having to rely on friends and relatives for our transfers. Easy pleasant conversation with both gentlemen. Thankyou once again, Darlene and Dom.
They made our trip very memorable and will be requesting them for our next journey, as frequent travellers to the region. Excellence took the stress out of car hire or having to rely on friends and relatives for our transfers. Easy pleasant conversation with both gentlemen. Thankyou once again, Darlene and Dom.
Written 15 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Darlene and Dom for your 5 ⭐ rating and lovely words about our drivers Paul and Charlie. We're so pleased you loved the service. Feedback like yours means so much to all our team, including our car detailers 🥇 We'll make sure both Paul and Charlie see your review. Thank you. We look forward to seeing you in Port Douglas again sometime soon.
Written 15 August 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FamTravel
9 contributions
Sept 2024 • Solo
I strongly recommend Excellence Coaches and Tours. I had just finished a snorkeling trip in Port Douglas and needed to get back to Cairns that afternoon. Taxis cost ~$225, so I wanted to find an alternative. I contacted Excellence after 3pm to schedule a shuttle for 4pm, and they were able to fit me in! Bennet was a marvelous driver, answered all my questions, and provided me wonderful information about the area. The bus was clean, the driving was safe, and I was well cared for -- so much cheaper than a taxi ride and so much better! After my experience, I would very much like to do a private tour with this company.
Written 25 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you FamTravel for your recommendation of Excellence Coaches and Tours. We appreciate you sharing your positive story which inspires our entire team from our airport office through to your driver Bennet 👍We hope you had a great time in Port Douglas and look forward to seeing you again soon 🌴🐠
Written 26 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barbara C
Sydney, Australia59 contributions
Oct 2024 • Friends
Bennet met us at Cairns airport with clear instructions straight to the waiting shuttle. He drove us to Le Cher du Monde in Port Douglas dropping off a few people along the way. Great driver, helpful and knew his way around dropping people right at the entrance of their place of stay. A smooth and expert experience all round with even a few recommended eating places thrown in.
Written 16 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Barbara for your lovely review and 5 star rating. It was great to see you yesterday and we hope you have a lovely holiday in Port Douglas 🌴🐠🌞 We look forward to seeing you for your return journey. Well done Bennet 👏
Written 16 October 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Left my name Carol p off my review submitted today please can you rectify the service for us older couple was more than excellent Carol P
Written 14 June 2024
How do I contact Excellence Coaches to cancel a booking they are not responding to my emails.
Written 22 November 2017
You can contact us on our mobile 0475457320 via call if our office staff are on alternate calls you can text. Please provide your reference number.
Alternatively please head to our website with our email details.
Regards Charlie (driver)
Written 14 November 2022
Have booked a shuttle from Excllence coaches from CAirns to Port Douglas as the reviews were very good. Has anyone had any trouble contacting them after booking regarding what to do on arrival at Cairns Airport, just a bit worried about my booking that they will be there to pick us up
Written 8 October 2017
They have personnel at the airport, they will be meeting different flights and taking folks to a variety of places.
Written 28 October 2017
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