Thank you for sharing your feedback on your recent River Drift tour with us. We’re saddened that your experience with us this time differed from your previous adventure. While my attempted reasoning below won’t change the experience you had, I hope it sheds some light on why things have changed.
The impact of Cyclone Jasper in December 2023, dramatically altered the river's landscape. Faced with the possibility of losing our tour entirely post-flooding, we were determined to adapt.
This event raised the riverbed by 2 meters, challenging us to innovate while preserving the spirit of our adventures. Our solution has been a dynamic, hybrid river walk and drift tour that allows us to explore the river’s evolving features under the stunning canopy of the rainforest.
The ability to adapt, is a core aspect of our tours, allowing us to adjust to the ever-changing conditions of the river and ensure the safety and enjoyment of all our guests. The length of the drifting section, therefore, varies with the river's speed and the composition of our groups to create an inclusive and enjoyable experience for everyone.
We hope the complimentary photos of your tour capture the beauty and excitement of this unique adventure. While the adjustments, including the temporary suspension of snorkelling, are responses to the river’s current state, they represent our commitment to delivering safe, enjoyable, and responsive tours amidst nature's unpredictability.
Our guides, and indeed our entire team, strive to ensure every guest has the best experience possible, and it saddens us to know we fell short of this goal during your visit. The river’s character is ever-changing, offering a new adventure with each visit.
We hope you’ll consider giving us another opportunity to share its evolving beauty with you. Your feedback is invaluable to us as we continue to adapt and enhance our tours.
Thank you for your understanding, and we look forward to the chance to welcome you back for a different river experience, one that we hope will exceed your expectations.
For those interested in seeing the beauty and excitement of our adventures, we invite you to visit our FB page backcountryblissphotos , where we post daily photos from our tours. It's a great way to see the dynamic nature of our experiences and the joy our guests have exploring the river's evolving landscape.