Sunlover Reef Cruises
Sunlover Reef Cruises
4
7:30 AM - 5:00 PM
Monday
7:30 AM - 5:00 PM
Tuesday
7:30 AM - 5:00 PM
Wednesday
7:30 AM - 5:00 PM
Thursday
7:30 AM - 5:00 PM
Friday
7:30 AM - 5:00 PM
Saturday
7:30 AM - 5:00 PM
Sunday
7:30 AM - 5:00 PM
About
Play in the world’s best natural playground, the Great Barrier Reef or Fitzroy Island, with Sunlover Reef Cruises. Join our eco-certified tours to our pontoon at Moore Reef on the outer reef, which is custom designed & perfectly positioned & equipped so that any age or ability can fully experience the magic of the reef with its abundance of brilliantly coloured coral, masses of fascinating fish, turtles & more! Included activities include snorkeling, glass bottom boat and semi-submersible tours, underwater observatory, fish feeding, ocean enclosed kids pool & delicious packed lunch, as well as spacious sun deck to relax and take in the 360 degree views. Moore Reef pontoon also features the famous Sunlover waterslide– the only waterslide on the reef! Optional extras include SCUBA diving, Seawalker helmet diving, guided snorkel safaris, & scenic heli flights. Our friendly crew will ensure you depart with memories to last a lifetime.
Cairns, Queensland, Australia
Meets animal welfare guidelines

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Most Recent: Reviews ordered by most recent publish date in descending order.

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4.0
4.0 of 5 bubbles992 reviews
Excellent
582
Very good
227
Average
83
Poor
39
Terrible
61

Robert M
Lake Ariel,Pa39 contributions
2.0 of 5 bubbles
Feb 2024 • Couples
Let me start by saying several things. First I have done over 30 Trip Advisor reviews and have given only 1 3star review. All others were 4-5 and I rarely criticize, so this is my first 2. We took this excursion from our Royal Carribean Cruise ship. When you do this you pay a premium to be picked up at the cruise ship and delivered to and from your destination only with your fellow passengers and returned on time. At your destination you may share the location with multiple other tourists which is perfectly acceptable and understood. We were to be on the Sunlover's catamaran and sailing by 8:30 with 1.5 hours traveling to Great Barrier Reef. Then 4 hours at the reef leaving at 2 and back to ship by 3:30. We were returned to our ship at 5:45 and missed our dinner reservation.

So where to begin to outline the multiple problems. Let's start with incompetence. Within 15 minutes of sailing the crew discovers 4 passengers who are on the wrong excursion. This problem could have been avoided by simply checking our tickets when boarding, which was NOT DONE. It necessitated a stop at Cairns to let these unfortunates off the catamaran. An unnecessary stop you think, BUT NO! Crew realizes they do not have enough food for the passengers at lunch, so they have to bring on more food. How efficient of them. Instead of counting the number of tickets sold in advance and planning appropriately we maximized our waste of time by stopping at Cairns for 2 unnecessary reasons. Despite this by 2:30 they had run out of soda for sale.

We next stop at Fitzroy Island for reasons unexplained at the time. It turns out Sunlovers picked up passengers not associated with our RC Cruise. We arrive at the snorkeling pontoon 1/2 hour late at 10:30. The Captain promptly announces we are 30 minutes EARLY! He either assumes we are incapable of elementary school math or is deliberately misleading us. It turns out to be the latter as the published schedule on the pontoon has events going until 3:30 (when we should have back to the cruise ship). Clearly they catered to the other tourists from Fitzroy. RC is already aware of this & I can only hope they contract c another snorkeling company in the future. The problems continue below.

No one has an issue c a tour company making a profit but keep in mind we already paid hundreds of dollars for the excursion. Ideally, company profits are the sideline to what, for the tourist should be a memorable day. Once on board there is an almost constant barrage of sales pitches for (IMO) overpriced add on such as guided snorkeling/helicopter rides etc. Perhaps most disturbing though just as we approached open water, which had a very mild chop, the crew not very subtly distributes barf bags while wearing latex gloves. By this point I was not shocked to find Sunlovers has anti sea sickness meds conveniently for sale; accompanied by dire warnings that it won't help if taken when already ill feeling (true). They fail to mention it takes 30 minutes to be fully effective; time we did not have (Yes I am a physician).

Lunch was served promptly and to be fair the food was adequate in quantity and taste given our location. However, keeping in mind what we paid for the excursion and ambient temperatures approaching 90 F. there was NOTHING TO DRINK FOR FREE. I have no problem c a charge for wine/beer. But Sunlovers could not find the means to provide complimentary ice tea/lemonade or even water!

On returning I realize my cell phone and I did not capture the underwater photos I desired. Reluctantly, but with the help of staff, I located one professional photo of myself snorkeling taken by Sunlovers that I agreed to have printed for a fee of $20 US. For security I had left my credit cards on the ship but I was assured that contactless payment via smart phone and Google pay would work. Sunlovers accepts payment c one of those portable hand held charge card devices. Trepidation began when watching persons cued ahead of me charged via card only to have salesperson take said device, lift it over her head, and begin to vigorously wave the machine until the charge went through somehow. When my turn comes the charge will not process due to no internet connection. Sunlovers has a prominently displayed user ID and password for WIFI. As I began to enter it the clerk informs me not to bother because it doesn't work! So we all wasted our time again. In general, few things annoy me as much as when a company makes it difficult to GIVE THEM MY MONEY! I left without the photo.

In closing I gave this review a 2. Reef Snorkeling is a wonder. The young staff works hard and tries to be pleasant. The equipment at the pontoon was adequate for the number of people and was in good shape. Management is fortunate to have an attraction such as the REEF that demands attention and keeps them operational. IMO, their business management style is very off putting. Look elsewhere.
Written 20 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amie S
3 contributions
5.0 of 5 bubbles
Oct 2023 • Friends
Great service and very reasonably priced.

My friend and I had the best day out on Fitzroy island, there was so much to do and it was very surreal and beautiful to be surrounded by such nature and sights!!
Written 30 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cindy G
Raymond, ME2 contributions
3.0 of 5 bubbles
We booked this trip because there were options for swimmers and non-swimmers. Unfortunately, of the four non-swimmer options, only two were offered that day (glass bottomed boat (included) and helicopter ride ($$$extra). The other included options of the semi-submersible and the underwater viewing platform were not available. I was able to do a certified scuba dive and the equipment and my dive master were both top notch! Not a place for serious experienced divers, though. Moor Reef is more for families with kids who just want to snorkel.
Written 24 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gayle W
3 contributions
3.0 of 5 bubbles
Jan 2024 • Couples
My husband and I took a day trip from Cairns to Fitzroy Island. Professional, helpful staff on the Fitzroy Island boat, and everything ran to schedule. Beautiful scenery as we walked/hiked to Nudey Beach, which was well worth the trek. The trip included the option of a glass bottom boat trip or snorkelling experience, and we chose the glass bottom boat. The 30 minute boat trip was very underwhelming, the boat hovered for a few minutes over some bleached out looking coral, with a spiel delivered by the driver,and then raced back for the next tour group. It very much felt like a money making exercise that I would not recommend. There was also no advance notice that the Turtle Rehabilitation Centre on the Island was closed. We ended up coming back 2 hours early and were a bit disappointed overall.
Written 23 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Crystal P
1 contribution
3.0 of 5 bubbles
Dec 2023 • Family
Snorkel equipment was not available for larger people or smaller. My 4 year old could not wear the equipment and neither could my husband. Snorkel area was crowded, small and did not really allow for very good reef viewing. Semi submersible windows were very dirty and difficult to see through.
Written 17 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Saji P
8 contributions
4.0 of 5 bubbles
Jan 2024 • Family
Overall a fantastic day. Well organised tour. Very good staff. Clean amenities. No hassles with check in. Lucky it was a bright sunny day
Written 13 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Connector57462439187
2 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
It was an exhilarating day, starting with scuba diving, underwater submarine and glass bottom boat. A special mention for the tourist guide Viktor of the glass bottom boat,who explained everything well and ensured safety of all those onboard.
Written 7 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rusty
Wisbech, UK40 contributions
4.0 of 5 bubbles
Overall a well managed and professional cruise and knowledgeable trip to the Great Barrier Reef. Plenty of time (4hours) to enjoy the reef and snorkel or scuba or helicopter or ocean walk. Entirely up to you how active and involved you want to be. Crew are very friendly and always there to help you have an enjoyable day.
Written 6 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tami M
Boston, NY1 contribution
5.0 of 5 bubbles
Great snorkeling experience at Nudey Beach. Glad we had stinger suits as we did see a few different stingers and also non stinging jellies. Saw turtles, various fish. Beautiful clear water.
Written 5 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Minnie T
Keighley, UK2 contributions
4.0 of 5 bubbles
Well organised trip crew excellent . Great safety briefing. Snorkelling equipment well maintained. Lunch excellent
Written 4 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Sunlover Reef Cruises: All You Need to Know BEFORE You Go (992 reviews)