Brisbane's Airtrain

Brisbane's Airtrain: Hours, Address, Brisbane's Airtrain Reviews: 4/5

Brisbane's Airtrain
4
Public Transportation Systems
4:45 AM - 10:00 PM
Monday
4:45 AM - 10:00 PM
Tuesday
4:45 AM - 10:00 PM
Wednesday
4:45 AM - 10:00 PM
Thursday
4:45 AM - 10:00 PM
Friday
4:45 AM - 10:00 PM
Saturday
5:45 AM - 10:00 PM
Sunday
5:45 AM - 10:00 PM
About
Airtrain connects passengers from the Brisbane Airport to the city in 20 minutes, and travels express to the Gold Coast. Passengers can catch Airtrain and Tram for travel to the heart of Surfers Paradise via a transfer at Helensvale rail station to the G:link tram service. Airtrain is an accredited COVID Clean Practicing Business. Airtrain was awarded a Tripadvisor Certificate of Excellence in 2017 and is highly regarding as a preferred method of transport from Brisbane Airport with more than 24 million passenger trips have been made since its launch in 2001. You can pre-book tickets online for travel between Brisbane Airport and every station in South East Queensland. All ticket purchases receive a discount with group fares attracting substantial discounts, starting with the "City Duo Saver" for two people travelling together between the Airport and city one-way just AUD28. You can also purchase tickets at the station or travel via go card.
Suggested duration
1-2 hours
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Tours and Tickets

Popular mentions

4.0
661 reviews
Excellent
302
Very good
200
Average
78
Poor
35
Terrible
46

STEPHEN N
Smithfield, Australia21,640 contributions
Such Convenience
Aug. 2021
Once again certainly can't fault Brisbane's Airtrain & such a convenient form of transport to & from the Airport to Brisbane CBD Central Station, not to mention don't forget your Translink Go Card. Friendly staff at the stations & trains spotless reliable & run on time.
Written 17 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

alison
Southport, Australia1 contribution
Great customer focus
Aug. 2021
Excellent customer service when needing prompt attention by email due to covid changes - a friendly and caring interaction from Tracy made my day so much better . Thanksyou
Written 2 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Daniel9636, Thank you for your 5-star review and feedback. We hope to see you again soon, Airtrain
Written 15 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lyn C
Launceston, Australia105 contributions
Brisbane trip
Jun. 2021 • Couples
Excellent service from the airport to cbd
We also accessed this train express to beenleigh
Clean and quiet and lovely to travel on
Written 26 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HI lync19, Thanks for your 5 star review and feedback. We are so glad you enjoyed the service and look forward to welcoming you back again. Kind regards, Airtrain
Written 28 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

wombatdavid
Hobart, Australia1,786 contributions
Convenient travel to the city
Jun. 2021
We used the travel bubble offer to get a free return on our roundtrip from domestic to Central station. The service was fast and clean. The paper tickets were a nuisance at Central as you have to find a person to let you through - they should have a scanner so you can self-serve. But overall, we were happy with the service and would use again.
Written 24 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi wombatdavid, Thanks for your 4 star review and feedback. We are so happy that you used our return for free offer and enjoyed the service. We look forward to seeing you again. Kind regards, Airtrain PS. we are working withTransLink on smart ticketing so that you can self-serve across the whole rail network.
Written 28 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tommo
Melbourne, Australia44,273 contributions
Good airport option
Jun. 2021
Whilst the service is expensive for the short trip from the Airport to Brisbane CBD, its reliable, comfortable with limited data free wifi.

If there is more than 2 of you its probably cheaper to get uber.

Walk out the airport up an escalator and you are there.
Written 23 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi tommomelbourne, Thanks for your 4 star review and feedback. We are so glad you like the service. Remember to book in advance to save $ and do offer multi-passengers discounts, such as two people for $28 and 3 people for $33. Kind regards, Airtrain
Written 28 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Andrew B
Greater Adelaide, Australia22 contributions
Brisbane Airtrain: very satisfied
Jun. 2021
What I do like about Airtrain, is that its a fast way from Brisbane city/(suburbs with connections) to the airport, and the other way around.
Trip is fast, and links to many bus services too, in the suburbs.
Price is a bit steep, but can be reduced a bit if booking ahead of time, and getting a bar code ticket rather than using Gocard.
Would be great if Airtrain had a member reward points system, or a member recognition system.
Overall, am very satisfied with Airtrain.
Written 16 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Andrew, Thanks very much for that feedback, we do have a VIP club for regular users of Airtrain, look out in your email for when you are invited to this. Kind regards, Airtrain
Written 28 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mcdonl
Canberra43 contributions
The golden railway!
Apr. 2021
We purchased two seniors off peak tickets and were quoted $25return from the domestic airport to Central.

We had a pleasant day and returned back to the airport to cash out go cards n. We were then told that we were o redrawn. it over $14.00 as it was $19 each way! This must be the most expensive train in the world.

Service was efficient but $19.00 each way, off peak, was unacceptable and I do not expect we willever travel on this train again.

Makes the Sydney airport train look. bargain!
Written 19 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi mcdonl, Thank you for your feedback, I have passed this onto our operations team to address. Our service is a private railway that integrates into the South East Queensland network, therefore we do not have peak/off-peak services or concession fares to the City. To purchase a go card you can add $25 to the card but the fare is charged differently. We recommend purchasing a multi-ticket if you are travelling in a group, this would have been $28 for the 2 of you. Kind regards, Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tommo
Melbourne, Australia44,273 contributions
Regular and reliable
Jan. 2021
I used this service to get from the Brisbane Airport the Central Station Brisbane which was a short walk to my hotel.

Service is very regular and very reliable and not busy on the both occasions I used the service. If you are more than one person it is probably cheaper to use Uber.

Free wifi but the data allowance is far too low.

I also used the Airtrain to go to the Gold Coast from Brisbane. This runs from Central Station to Helensvale regularly and from there one transfers to the GTram for the service to Surfers Paradise.
Written 29 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi tommomelbourne, Thank you for your feedback and your 5 star review. Just so you are aware we offer group discounts - 2 for $28, 3 for $33, and 4 for $40 to the City. We will pass on your feedback about the wifi to operations. Kind regards, Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Christopher Swan
Port Douglas, Australia7 contributions
Smooth
Jan. 2021 • Solo
Couldn’t get over how quick it was got on train at 4.00 arrived at Varsity Lakes at 5.45 my wife picked me up so good she didn’t have to drive all the way up to Airport in the traffic
Written 28 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi MilleeroseHarold, Thanks for your 5 star review and great feedback. We think skipping the M1 traffic is a great bonus and can't wait to welcome you on our service again. Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jerry P
Cairns, Australia28 contributions
I love Brisbane and now more than ever, Airtrain
Jan. 2021
My plans changed to fly from Cairns to Brisbane today and I had already purchased a very good return train fare from airport to Central. I read the fine print and decided to try for a refund not expecting it. Wow, to my surprise they came right back with two choices; change dates or send my address and they would post two tickets to me for future use. What great service as is using the Airtrain as I do whenever going to Brisbane. I love good old fashioned and honest service and this is it.
Written 25 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi 354jerryp, Thanks for your 5-star review and great feedback. We look forward to welcoming you again, Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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