We used air train after travelling down to Brisbane on the tilt train and we were flying out the next day on holidays, we found the service quite expensive and they do not offer concession rate but it is convenient the staff at Roma street were very helpful and made it easy. Unfortunately on the way home the conductor at Brisbane airport station was in a bad mood or really just didn’t want to be at work and as it was our first time working out the station and ticketing etc he could of been a little more helpful instead of bellowing out at customers including us, we did manage to work it ourselves but definitely not any customer service like we received at Roma street and that’s unfortunate as most people using this service are on holidays. It was good but we wouldn’t look at air train to be our first choice.

2,5 hours 90kms from Brisbane Airport to Surfers Paradise is a disaster. We are on the tramlink and there isn’t enough space for baggage and sits. You really need to upgrade your system to world standards in Brisbane/Gold Coast

It's a bad joke when a single ticket price for a train is within spitting distance of a Taxi/Uber. If there's 2 or more people travelling together, it's not even a question, private transport is cheaper every time. Also, no trains at night? Great first impression for all the international visitors. This government has a very funny idea of what "public transport" should be.

When the train is running it is great. Inexpensive and fast and comfortable to get anywhere in Brisbane. Although there's no luggage area I never have a problem finding a place for my luggage. The issue I have is that there seems to be track work way too often with the airtrain shut down half the time I want to use it. When the train is shut down there is a replacement bus, but the bus only goes between the airport and Roma Street, so if you're going anywhere else it is inconvenient. Being that Brisbane is going through major transportation upgrades I expect this track work will be going on for some time.

Just imagine you have just landed in Australia for the first time. You have been travelling for more that 22 hours on flights and lay overs, delays.. your on your way to the Goldcoast. You can wait to see this beautiful country. You get to the air train and...( pictures attached) honestly I would be ashamed to let people get this impression of Australia, right off of the plane. I understand that the train is old but there is no excuse to letting it get to this point. And worst of all it costs $40+ to goldcoast in this train. I can't even look out of my windows without seeing profanities written on it. I just got back from up in Queensland and I live in goldcoast buy it is astonishing to think people see this when the come from the airport . Very disgusted. Do better the people deserve more.