Brisbane's Airtrain
Brisbane's Airtrain
4
About
Airtrain is highly regarded as a preferred method of transport from Brisbane Airport. Airtrain was awarded the TripAdvisor Travellers Choice in 2022 and the Certificate of Excellence in 2017 and 2018. The service connects passengers from the Airport to the City in 20 minutes, and travels express to the Gold Coast. Passengers can catch Airtrain & Tram for travel to the heart of Surfers Paradise, via a transfer at Helensvale to the G:link tram service or direct to a Gold Coast address with the AirtrainConnect service. Travel from Brisbane Airport every 15 minutes during peak times (30 minutes off-peak). The journey is comfortable in a modern fleet of trains, with air-conditioning, Wi-Fi, restrooms on board, and LED screens to help navigate your journey. Book your ticket online and get your return journey free*, plus exclusive specials for group travellers, and families with kids travelling free*. You can purchase your ticket on arrival from the station or use a go card. *T&Csapply.
Duration: 1-2 hours
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- Mandy B10 contributionsAffordable efficient transport to the airportGreat affordable way to travel from the city to the airport. If you prebook and pay online $15 per head. Definitely can’t complain about that. I will say the website was hard to understand but the Central Station Customer Service lady was amazing.Visited October 2023Travelled as a coupleWritten 24 October 2023
- Maryann L1 contributionhelpful staffI sat next to 84 year old lady on plane to Brisbane. She needed to get to Gympie. I walked her to airtrain airport stop. staff took her under their wing and even told staff at Cental when she got to look after her.Visited November 2023Travelled soloWritten 3 November 2023
- Paul ASydney, Australia7 contributionsNot welcoming of travel lets with luggage.Signage within the airport is misleading stating the train leaves every 15 minutes but it as every 30 minutes. Once on the train there is no space for luggage even though it is an airport train. So everyone has to sit one person per two seats to allow for luggage.Visited December 2023Travelled with familyWritten 30 November 2023
- AndyJohn74Sydney, Australia5,027 contributionsAirport to Southbank return.The Airtrain is quite an easy experience for a visitor to Brisbane. There are platforms directly to the front of both the domestic and international terminals. These go into the Brisbane CBD, through Central Station, Roma Street and Southbank, as well as many more. The fare for this journey has also been greatly reduced, thus attracting more users of the service.Visited July 2024Travelled as a coupleWritten 15 July 2024
- wtandyLaunceston, Australia1,209 contributionsA1 Airtrain experienceSuper convenient way to commute from Brisbane domestic airport to the City. Clean, fast and with great communication on board; delivered by illuminated signage and verbal announcements. As with public transport in all our capital cities, there was an agitated substance affected individual - with probable comorbid mental illness - on board. On this occasion I was very impressed by the way transport staff respectfully managed him safely to his destination.Visited August 2024Travelled soloWritten 15 August 2024
- Johanna B1 contributionThe professional service provided by your staff.Once again Railway/Airtrain employees at Park Road - Raj in particular - went out of their way to ensure the safety of passengers. This day my husband was determined to join me on Platform 3 at the beginning of my journey to the Domestic Airport and onto Darwin NT. Raj and his colleagues, in a most accommodating way, enabled my husband to make his way to and from Platform 3 where he happily bid me The professional approach of your staff. goodbye. They provided a very special touch to what could have become a painfully emotional situation. Many many thanks, JohannaVisited August 2024Travelled soloWritten 17 August 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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4.0
746 reviews
Excellent
324
Very good
210
Average
86
Poor
46
Terrible
80
Angus
Auckland, New Zealand2 contributions
Jan 2020
There is no way you should pay $19.50 plus other connection bus for inner Brisbane suburbs ($22-23). Sydney Airport is far cheaper and thats in a significantly more expensive city and the project involved significant tunnel costs, not some far cheaper above ground single track structure. If its cheaper for two people to get an uber/ola from Brisbane Airport into the Brisbane CBD than by train something is really wrong.
Even the people in the office at the airport are rude, and never organised when you go up for the overpriced service to pay. Not sure how Brisbane Airport (who is actually pretty progressive and organised) let this scam operation on to their land.
Even the people in the office at the airport are rude, and never organised when you go up for the overpriced service to pay. Not sure how Brisbane Airport (who is actually pretty progressive and organised) let this scam operation on to their land.
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Angussmmmm,
As per my response on Facebook and Google. Our new fares are cheaper with a $15 fare to the City for 1 person. We also have 2 for $28, 3 for $33 and 4 for $40.
Have a great day.
Airtrain
Written 9 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ProtravellerBNE
1 contribution
Jan 2020 • Business
Terrible experience. Air train station Staff are condescending, rude and are keen to treat people poorly. Have seen them acting in this manner on a number of occasions, toward newly arrived international guests. The best level of service you can hope for is a complete lack of interest in being there. Don’t be surprised if the staff attempt to argue with you.
Please look into the pricing before deciding on this option. For a direct service to the city for 2, you are better paying the slight extra, and taking a taxi, and saving yourself from the experience of dealing with these guys.
If money is an issue and you aren’t in the position to take a taxi, catch the 590 bus from Toombul to the DFO at the airport and take the free T bus to the terminal you need. You will seriously save a huge amount of angst and money.
Please look into the pricing before deciding on this option. For a direct service to the city for 2, you are better paying the slight extra, and taking a taxi, and saving yourself from the experience of dealing with these guys.
If money is an issue and you aren’t in the position to take a taxi, catch the 590 bus from Toombul to the DFO at the airport and take the free T bus to the terminal you need. You will seriously save a huge amount of angst and money.
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Protravellerbne,
I am sorry to hear that our customer service team did not meet your expectations, I will pass on your feedback to our Operations Manager to address with staff.
Kind regards,
Airtrain
Written 9 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Triine R
2 contributions
Nov 2019 • Solo
It is ridiculously expencive. I live on Gold Coast and often my flights are from Brisbane. Now with the corona there are almost no flights from Gold Coast so I have to travel from Brisbane what adds 60 dollars to my trip. Such a ripoff. Other cities in Australia are much more traveler friendly. Also the train have stopped working in city so almost missed my flight. Had to take taxi and for 50 $ and either translink or the airport train company did not want to take responsibility for it as the workers in trainstation said i will be compensated. After many many calls and emails got my costs covered. I hate I have to use their service but it is my only way. There is no reason to charge that mich money for the short trip between Brisbane city and airport. Just a very creedy company
Written 22 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi triiner2016,
Thank you for your feedback, we will pass this onto Management.
Kind regards,
Airtrain
Written 9 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mcdonl
Canberra43 contributions
Apr 2021
We purchased two seniors off peak tickets and were quoted $25return from the domestic airport to Central.
We had a pleasant day and returned back to the airport to cash out go cards n. We were then told that we were o redrawn. it over $14.00 as it was $19 each way! This must be the most expensive train in the world.
Service was efficient but $19.00 each way, off peak, was unacceptable and I do not expect we willever travel on this train again.
Makes the Sydney airport train look. bargain!
We had a pleasant day and returned back to the airport to cash out go cards n. We were then told that we were o redrawn. it over $14.00 as it was $19 each way! This must be the most expensive train in the world.
Service was efficient but $19.00 each way, off peak, was unacceptable and I do not expect we willever travel on this train again.
Makes the Sydney airport train look. bargain!
Written 19 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi mcdonl,
Thank you for your feedback, I have passed this onto our operations team to address.
Our service is a private railway that integrates into the South East Queensland network, therefore we do not have peak/off-peak services or concession fares to the City. To purchase a go card you can add $25 to the card but the fare is charged differently. We recommend purchasing a multi-ticket if you are travelling in a group, this would have been $28 for the 2 of you.
Kind regards,
Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerry P
Cairns, Australia67 contributions
Jan 2021
My plans changed to fly from Cairns to Brisbane today and I had already purchased a very good return train fare from airport to Central. I read the fine print and decided to try for a refund not expecting it. Wow, to my surprise they came right back with two choices; change dates or send my address and they would post two tickets to me for future use. What great service as is using the Airtrain as I do whenever going to Brisbane. I love good old fashioned and honest service and this is it.
Written 25 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 354jerryp,
Thanks for your 5-star review and great feedback.
We look forward to welcoming you again,
Airtrain
Written 2 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
simonleep
Perth, Australia36 contributions
Apr 2022 • Solo
Why bother having GoCard integrated in the system if you get charged ~$40 for a return trip? I only discovered this after topping up my Go card, this is deceptive as most cities that have travel cards give you the cheapest price, that's the point of using them. If it's a private company there should be completely separate ticketing.
Then trying to get back to the airport from say, Central most of the entry points are Go card only making your ticket useless. It took me 10 minutes to find a gate with a guard so I could actually enter the station, missing my train in the process and having to wait 30 mins for the next one. For the price you pay you expect the process to be easy but it's not.
Then trying to get back to the airport from say, Central most of the entry points are Go card only making your ticket useless. It took me 10 minutes to find a gate with a guard so I could actually enter the station, missing my train in the process and having to wait 30 mins for the next one. For the price you pay you expect the process to be easy but it's not.
Written 12 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi simonleep, thank you for your feedback we have updated our fare calculator (https://www.airtrain.com.au/tickets/fare-calculator/) to reflect your feedback and it now shows the go card fare. We integrate our ticketing into the South East Queensland network to make it as seamless as possible but recognise that this was not the case for you, our apologies. I have passed on your feedback to the team at Central Station to work through a solution.
Written 8 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leroy w
1 contribution
Nov 2023 • Business
Highly overpriced and does not operate at all times. In past month I arrived late at night and despite the advertisements at the baggage promoting it they do not run after 2200. Despite planes still landing until close to midnight.
Also overpriced, it is cheaper to get an uber or taxi if more than two people to get to the city. This is crazy. If this privatised company cannot provide a suitable service for the community, especially with the Olympics coming they deserve to lose the contract.
Also overpriced, it is cheaper to get an uber or taxi if more than two people to get to the city. This is crazy. If this privatised company cannot provide a suitable service for the community, especially with the Olympics coming they deserve to lose the contract.
Written 5 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mitchell
Hervey Bay, Australia13 contributions
Jan 2023
It is very overpriced compared to what it should be cost me nearly $20 one way from Roma Street and the train doesnt even service the full timetable, After 1010pm there are no services and no alternatives to get to other stations meaning you either have to Uber or get a private shuttle. If they have a 35 year exclusive lease they should be servicing the full timetable such as the 15 plus flights that arrive after 1010pm. The train is always near empty which goes to show this service is not popular at all and needs to restructured
Written 29 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Mitch552513, thank you for your feedback. Our timetable has been arranged to meet 95% of flights at Brisbane Airport, however, the train network in South East Queensland does not operate 24-hours. Our prices are comparable with transport to/from the Airport, we are a private railway and are not subsided by the government. We recommend next time you travel to book online for the best price.
Written 29 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynette Clara B
North Queensland, Australia298 contributions
Jan 2023 • Couples
We used air train after travelling down to Brisbane on the tilt train and we were flying out the next day on holidays, we found the service quite expensive and they do not offer concession rate but it is convenient the staff at Roma street were very helpful and made it easy.
Unfortunately on the way home the conductor at Brisbane airport station was in a bad mood or really just didn’t want to be at work and as it was our first time working out the station and ticketing etc he could of been a little more helpful instead of bellowing out at customers including us, we did manage to work it ourselves but definitely not any customer service like we received at Roma street and that’s unfortunate as most people using this service are on holidays.
It was good but we wouldn’t look at air train to be our first choice.
Unfortunately on the way home the conductor at Brisbane airport station was in a bad mood or really just didn’t want to be at work and as it was our first time working out the station and ticketing etc he could of been a little more helpful instead of bellowing out at customers including us, we did manage to work it ourselves but definitely not any customer service like we received at Roma street and that’s unfortunate as most people using this service are on holidays.
It was good but we wouldn’t look at air train to be our first choice.
Written 25 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi LynetteJacko, can you please send an email with the full details on when this occurred to marketing@airtrain.com.au so that we can investigate this event. We do pride ourselves on our customer service, so we would like to address this as soon as possible. Kind regards, Airtrain
Written 29 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K R
1 contribution
Dec 2022 • Family
Decided to catch the Brisbane Airtrain to the airport for a flight with my 1 and 3 year olds. Trains were canceled due to a weather event, which was outside of their control. I had checked the Brisbane Airtrain website, Queensland Rail website and TransLink website. No mention of delays. I had pre-purchased a ticket that day, so Brisbane Airtrain knew I was travelling (and did not contact travellers). No train replacement buses provided either. I had to catch an expensive taxi to the airport. No reimbursement or refund available when contacted. I catch the train to the airport in Sydney and Perth and they are excellent. All my expense and drama could have been avoided if Brisbane Airtrain put a notice on their website or emailed customers who pre-purchased tickets that day.
Written 12 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi kellyrR7535HP, can you please send an email with the full details on when this occured to marketing@airtrain.com.au so that we can investigate the communication of this event. We do endeavor to release information via the website as quickly as possible in these events. Kind regards, Airtrain
Written 2 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a family of 4 . Do you carry your suitcases on the air train or are they checked in on the train . Thankyou
Written 1 January 2023
Hi we are a family of 4 we like to ask do you carry your bags on the air train or are they check in for the train journey to the airport . Thank you
Written 1 January 2023
Hi Julie, Varsity Lakes to Roma St is a Queensland Rail service which will take approx. 1hr 20mins. Airtrain
Written 26 November 2019
Hello, it is incredibly difficult to find this info on Airtrain web page (??), so I need to ask like this: when is the last train in a day I can catch from Brisbane Domestic Airport to Gold Coast on January 5th 2020 (it is Sunday)?
I need to buy my flight ticket to Brisbane airport, so I need to land early enough to catch my last ride to the Gold Coast.
I just cannot find this info on Airtrain page, can someone please help me? Thank you
Written 3 October 2019
Any information about public transport in Brisbane and surrounds, you will find online, at Translink. It has a lot of information including a Journey Planner. Unfortunately it does not extend for more than a month. However there is a plethora of information in downloadable timetables. Airtrain comes under Queensland Rail (QR), so you probably won't find any transport information on their website. If you look up train timetables for the Airport-Gold Coast line you will find what you are seeking. Good luck!
Written 14 October 2019
How far in advance can you buy ticket from a train station from Gold Coast to Brisbane airport
Written 21 July 2019
The previous answer is correct. At rail stations you can only buy for day of travel but online you can obtain a month in advance,
Google Queensland Air Train for full information.
Written 21 July 2019
my wife went to Brisbane international from Nerang (gold coast) this morning she said it cost $35 which was more than she thought -- is it cheaper if you use a go card at the gold coast station (or Brisbane international) ??
Written 28 March 2019
The Airtrain is privately owned so they set the charges & therefore no cheaper if you use your GoCard. I can only suggest using your GoCard to Bowen Hills - tap off & tap on again to Int/Domestic Airport if you can conveniently.
Written 28 March 2019
How safe is the train at 7pm - international to Gold Coast?
Written 21 February 2019
Hi KiwiJulie01, it is very safe, well lit and staff are around to assist you.
Written 12 March 2019
Hiii....I bought a train ticket online and I have received an email. how to redeem this ticket and where?
Written 31 January 2019
Print it out and it will scan at the turnstile
If it doesnt see the very friendly staff at the gate
I live in Melbourne but the railway staff is Brisbane are brilliant
Written 1 February 2019
I am staying near queens street mall. Is there a stop on the air train near that?
Written 12 December 2018
Hi, yes we have two close stations Central Station and Roma St Station. We have a journey planner online which will help you decide which station is best depending on the location you are staying. We hope you have a great trip to Brisbane.
Written 17 December 2018
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