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Brisbane's Airtrain

Open Now: 4:45 am - 10:00 pm
Open today: 4:45 am - 10:00 pm
Review Highlights
Ok but expensive option

There was nothing wrong with this service, just a bit pricey for a round trip 33 from the airport... read more

Reviewed 6 days ago
revett2016
,
Santa Rosa, California
via mobile
A good service to airport

I have travelled on this service quite often and find it very efficient and trains already cleaned... read more

Reviewed 1 week ago
Christine R
,
Brisbane, Australia
Read all 566 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“air train”(48 reviews)
“the gold coast”(70 reviews)
About
Airtrain connects passengers from the Brisbane Airport to the city in 20 minutes, and travels express to the Gold Coast. Passengers can catch Airtrain and Tram for travel to the heart of Surfers Paradise via a transfer at Helensvale rail station to...more
Open Now
Hours Today: 4:45 am - 10:00 pm
See all hours
Suggested duration: 1-2 hours
Contact
Brisbane, Queensland 4008, Australia
This attraction is at Brisbane Intl Airport
Website
+61 7 3216 3308
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Reviews (566)
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All reviews air train brisbane airport the gold coast central station return ticket international terminal nerang station change trains varsity lakes much cheaper than a taxi luggage storage trains run efficient service regular service train ride queensland rail roma st
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1 - 10 of 510 reviews
Reviewed 4 days ago

What annoys me in this train is that the company that operates this line charges MUCH MORE than the any of the other lines running through Queensland. Just the smallest stretch is awfully more expensive than a stretch 10x longer with another line. Moreover, they...More

Date of experience: December 2018
Thank Higuma2017
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded yesterday

Hi Higuma2017, Thank you for your feedback, yes we are a private line however Queensland Rail operates our trains. We have air conditioning on the trains and it is a rarity that it does not work, but I will pass on this feedback to QR....More

Reviewed 6 days ago via mobile

There was nothing wrong with this service, just a bit pricey for a round trip 33 from the airport to central Brisbane. But it runs frequently and clean trains. Slow though. Told that since the airport is private, the services from the airport can demand...More

Date of experience: December 2018
Thank revett2016
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded yesterday

Hi Revett2016, Thank you for your 4 star review, we are a private line and recommend you purchase online for the best price. Kind regards, Airtrain

Reviewed 1 week ago

I have travelled on this service quite often and find it very efficient and trains already cleaned and maintained well. A good first impression for tourists when they arrive. Although I do think it is on the expensive side but for a single traveller it...More

Date of experience: November 2018
Thank Christine R
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi Christine R, Thank you for your review, if you travel frequently with us you can save money buy purchasing our ticket book option or purchasing on the website in advance. Kind regards, Airtrain

Reviewed 1 week ago via mobile

Good service. Reliable and comfortable. Buy online for a discount ticket this way you have an ticket which is easily scannable.

Date of experience: December 2018
Thank Excursion673739
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi Excursion673739, Thanks for your 4 star review and your recommendation to purchase online, Kind regards, Airtrain

Reviewed 1 week ago via mobile

I catch this train every day from the GC to get into Brisbane for work. It's a slow 1hr an 10min at the best of times. Often the train is delayed so it closer to 1hr&20min or 1hr&30. Heaven help you if they cancel a...More

Date of experience: December 2018
Thank ZCR2244
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi ZCR2244, I will pass this feedback onto Queensland Rail as this is in relation to the Gold Coast to Brisbane City route rather than the connection to the Airport. Kind regards, Airtrain

Reviewed 1 week ago via mobile

If you're a senior buy a discounted senior ticket at the airport or simply tap your seniors gocard. The train leaves Brisbane airport every 25 minutes going right through to Varsity station.. it's spacious, clean and aircon works well ! From the airport at 6am...More

Date of experience: December 2018
Thank marie t
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi Marie, Thank you for your feedback. Great to see you found the Airtrain hassle free. Please recommend us to your family and friends. Kind regards, Airtrain

Reviewed 1 week ago

NO LUGGAGE AREA in carriages. People having t put their backpacks, suit cases on the seats. They could remove the disability area as you come into carriage to place your bags which people do. This is not good enough using standard QLD rail carriages whilst...More

Date of experience: December 2018
Thank Stephen M
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi Stephen, Thank you for your feedback, we will pass this on, as Airtrain do not own the trains, we own the rail line connecting into the suburban rail network. However we do have a large portion of the new trains (released in the past...More

Reviewed 1 week ago

It is cheaper to get an uber from Eagle Junction to the Domestic Airport. More and more people use the Translink train from the CBD to Eagle Junction (Zone 1 $3.25) and then catch an uber from from Eagle Junction to the Airport ($12). Total...More

Date of experience: December 2018
Thank QueenieABC
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi QueenieABC, Thanks for your feedback, we are competitively priced with other Airport transfers from Brisbane Airport to the City, the Gold Coast and the suburbs, Kind regards, Airtrain

Reviewed 2 weeks ago

Great service to the airports. Runs on time, always clean, porters are helpful when we have suitcases!,

Date of experience: November 2018
Thank Tuckers260656
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 2 weeks ago

Good morning Tuckers260656, Thank you for your review, we hope you had a great journey, Kind regards, Airtrain

Reviewed 3 weeks ago

Here is my experience -- (a) Boarded the train at the domestic airport around 3.15pm on Thursday 22 November. Destination was Brisbane Central. (b) Train stopped around 5 mins later at the nearby international terminal (IT) station. The whole system broke down at this point....More

Date of experience: November 2018
Thank Peter M
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 3 weeks ago

Hi Peter, We are very sorry for the inconvenience caused, unfortunately as you say there was a track fault which meant that trains could not access the line between the International terminal and Eagle Junction station. We are working to improve communications in these events...More

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Questions & Answers
Ask a question
176helenec
13 December 2018|
AnswerShow all 8 answers
Response from AirtrainRep | Property representative |
Hi, yes we have two close stations Central Station and Roma St Station. We have a journey planner online which will help you decide which station is best depending on the location you are staying. We hope you have a great... More
0
Votes
marie t
15 November 2018|
AnswerShow all 2 answers
Response from marie t |
I rang qld rail - No, you can't buy online senior Helensvale to Brisbane Airport return tickets !
0
Votes
ThanLong2017
28 October 2018|
AnswerShow all 8 answers
Response from Dieter8888 | Reviewed this property |
You can take a trolley from the airport to the railway station but not in the lift down.All over the world you can but not in this Nanny state. Once you are down the train is not far.
0
Votes