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Tilt Train

Brisbane, Australia
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About Tilt Train
Travelling between Brisbane and Rockhampton, sit back, enjoy a smooth and comfortable ride and avoid the traffic onboard the Tilt Train. The Tilt Train connects passengers with some of Queensland's most iconic tourist destinations along the coastline with a quick and convenient way to access the Southern Great Barrier Reef, Capricorn Coast, Bundaberg, Burnett, Fraser Coast and South East Queensland regions. Offering Economy and Business Seats, a Galley Car for light snacks and refreshments and Free Wi-Fi to help you stay connected.. there's no easier way to travel.
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Tilt Train
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262Reviews66Q&A
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mkc wrote a review June 2022
2 contributions
Going north, Brisbane to Bundaberg we were late at every waypoint and got later with each one. Sometimes we cane to a dead stop because after more than 100 years practice, QR still can’t sort their crossings and traffic scheduling. QR serve an appallingly bad sausage roll that was limp and microwaved and soggy. I have been drinking coffee all over the world since 1974 and have never had worse. I’ve chosen to drink Pablo or Maxwell House Caterer’s Blend made in a chipped greasy mug in a staff washroom in a suburban petrol station using hot water from the handbasin tap, and it was better than the QR $4.50 offering in served from a plastic jug into a paper cup with UHT milk. Truly an astonishing performance.
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Date of experience: June 2022
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Response from QueenslandRailTravel, Marketing Coordinator at Tilt Train
Responded 2 weeks ago
We were disappointed to read of your negative experience. We endeavor to provide our customers with an enjoyable journey, including excellent customer service and quality menu items. We apologise that the food and drink did not meet your expectations. Unfortunately, we cannot process feedback via this channel so we encourage you to share this with our Customer Feedback Team at customerfeedback@qr.com.au. They will take into consideration the feedback provided, it is always appreciated.
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Cid M wrote a review June 2022
3 contributions
Cold air-conditioning blowing from above seat makes it uncomfortable. Loud speaker system making periodic announcements makes it uncomfortable.
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Date of experience: June 2022
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Response from QueenslandRailTravel, Marketing Coordinator at Tilt Train
Responded 2 weeks ago
Thank you for providing your feedback to us. We appreciate you advising us of this information. We will pass this on to the relevant teams to ensure they are aware of this. Thank you again.
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OrderintheHouse wrote a review Apr 2022
Brisbane2369 contributions139 helpful votes
+1
There is no better way to get from Brisbane to Rockhampton than the Tilt Train. Travelling a total of 639 kilometres the Queensland Rail (QRail) journey takes 7 hours 45 minutes. I have had enjoyable experiences on a Tilt Train from either Brisbane to Rockhampton and return or Brisbane to Bundaberg and return travelling in economy class on a number of occasions since these trains commenced in 1998. This review will detail my impressions of the service on my most recent trip from Brisbane to Rockhampton and return travelling business class in June 2021. My forward journey on 19 June was timetabled to leave Roma Street Station in Brisbane at 11am arriving at Rockhampton at 6:45pm. It was 35 minutes late arriving. The return journey on 24 June was timetabled to leave Rockhampton at 7:10am arriving in Brisbane at 2:50pm. This journey was held up for a while outside Gladstone but made up good time along the way and was only 10 minutes late arriving in Brisbane, which was a good outcome. I chose business class for the trips in June 2021 on the recommendation of the QRail booking officer who organised my rail bookings. For the few extra dollars expended I received a more comfortable rail seat with more leg room and a single seat which was welcomed as I was travelling solo. Essentially the economy class carriages have a configuration of twin seats either side and the business class carriage has a single seat on one side and twin seats on the other. Pre-prepared microwavable meals can be ordered from the 'on board' staff for a reasonable cost and these are brought to the passengers’ seats when ready. On the forward journey I ordered a roast pork and vegetable meal for lunch and for lunch on the return journey I enjoyed a pasta meal. I also took advantage of the cooked breakfast offer at the start of the return journey which consisted of an egg frittata, bacon and sausage. In between meals the staff operated a food, snacks and drinks trolley service to keep passengers sustained throughout the journey. The food staff were friendly and efficient and operated a cashless system where only credit cards would be accepted as payment. In addition to the food trolley service the galley car was opened during certain sections of the journey to allow passengers to purchase food and drinks separate from the food trolley service. A good array of drinks were on offer for sale including soft drinks, beer, water and 187mL bottles of Queensland’s own Sirromet red and white wines. There were a several restrooms with functional toilets and sinks, strategically located throughout the train. These were well maintained and clean and the rooms incorporated an efficient door locking system. The best part of the journey was to relax in one’s comfortable seat and look out the very generous viewing windows and admire the incredible scenery on offer in this great state of Queensland. It was always handy to have one’s camera at the ready to capture special photographic moments. The trains run very smoothly and reach a maximum speed of 160 kilometres an hour at times. I came to Rockhampton at this time to attend an important lunch at the Frenchville Sports Club. As well I took time out to see some of great attractions of the Rockhampton region. Getting there and back by Tilt Train was an added delightful bonus. Overall, a tilt train journey is a wonderful, exhilarating rail experience not to be missed and it beats domestic air travel within Queensland hands down.
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Date of experience: June 2021
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Response from QueenslandRailTravel, Marketing Coordinator at Tilt Train
Responded 8 May 2022
Thank you kindly for taking the time out to write such a detailed review. We appreciate you going to such great extent, and are so glad you had such a great time onboard. Thanks again.
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Qldtravelbuff wrote a review Apr 2022
Brisbane, Australia104 contributions46 helpful votes
Staff were very friendly and attentive. Only once however, did someone come through to check masks , the man next to me managed to spend all but 20 mins without one. As soon as the mask staff members passed, my neighbour took it off. Other staff passed him and others without masks regularly and never said anything. Given the woman in front of me had shocking cold symptoms and was blowing her nose violently with vile sound effects throughout the trip, lack of masks should be followed up more diligently. The base of the seats in economy are very hard for such a long trip, food was good and there were plenty of walk throughs to purchase items, the food was pricey however. Wifi was hopeless, it only worked sporadically then said my time was up and I couldn’t even stream from it. It’s the purely to send a message kind of wifi . The tv shows or movies were good but one monitor wasn’t working in my car. The shows chosen need to be bright / light colours due to incoming light, one movie sounded great but due to its dark setting throughout , I couldn’t really see it! Nice touch with the Indigenous Welcome to Country at stops. Bathrooms were clean and water was warm . Was it worth the price ? Not if you add $20 for food. Try and grab a deal on an airfare to Rockhampton.
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Date of experience: April 2022
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Response from QueenslandRailTravel, Marketing Coordinator at Tilt Train
Responded 12 Apr 2022
Hi Qldtravelbluff, thanks for the review. We are glad you enjoyed the Welcome to Country information during the journey. We are disappointed to hear that customers were not adhering to the face mask rules, and our onboard team does encourage all customers travelling on our long distance services to wear a mask at all times. However they cannot enforce this. Unfortunately, we cannot process your feedback through this channel. We do encourage all feedback and would appreciate if you shared this with our Customer Feedback Team at customerfeedback@qr.com.au.
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Jade wrote a review Apr 2022
Gladstone, Australia2 contributions
I just missed the train I had booked as the taxi I booked didn't arrive and I had to run from home to the station. I saw the staff at the platform and they very kindly arranged me to catch the next train that was coming through about 45 minutes later. The following train didn't stop at all of the same stations but it got me close enough. Staff went out of their way to help me and I didn't even have to buy another ticket!! Thank you QR travel 🧳
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Date of experience: March 2022
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Response from QueenslandRailTravel, Marketing Coordinator at Tilt Train
Responded 3 Apr 2022
We are glad to hear that our team were able to assist you with your travel on this occasion. Thank you for traveling with us.
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