Thank you for your review,
We're sorry to hear that our cruise didn't live up to that of our competitors on the day you came. Unfortunately as you said these are wild animals and we are limited by what they choose to do, they can't be expected to instantly jump as soon as the boat stops every time, and doing so would indicate over-feeding/over-interaction.
I understand that as a photographer it can be disappointing when you're not able to move about the boat, but please understand that passengers are required to remain seated as per AMSA safety requirements, for both passenger and crew safety. Safety takes precedence over everything else at the end of the day, as we are not willing to put ourselves or anyone else in a position that someone may fall overboard. As this is primarily a sightseeing tour, we have many photographers who book our tour and have produced and shared some wonderful images with us, but we do encourage everyone to also view our tour as an experience rather than through a lens :)
Cheers,
SJCC management